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Call Recording Software
Call Recording software allows organizations to obtain records of employees' interactions with customers. This type of software provides full-time, random, and on-demand recording, allows employees to save, sort, and retrieve call recordings on their computers. For related solutions see also: Call Center software, Customer Service software and Help Desk software. Read more Read less
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Explore the products reviewed the most by our users in the Call Recording Software category
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319 results
Local product
Cloud Call Recording solution for contact centres
Learn more about IPscape
ipSCAPE has inbuilt call recording functionality for your contact centre.
Securely, record, manage, search and filter call recordings from one central platform.
Advanced Call Recording Storage options are also available for long term call recording storage and features including:
- GDPR compliance tools
- Transcription
- Call Tags
- Aggregation of call recordings from multiple solutions
Learn more about IPscape
...
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our custom
Learn more about CallRail
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
JustCall: AI-powered customer comms platform - Voice, SMS, WhatsApp. Workflow, CRM integration, global reach. Elevate interactions.
Learn more about JustCall
JustCall is an AI-powered customer communication platform for instant Voice, SMS, and WhatsApp connections. It streamlines workflows, integrates with 100+ CRMs, and is trusted by 6,000+ global companies. Features include call management, messaging, sales tools, real-time AI insights, and CRM integrations, with global phone numbers available in 70+ countries. Enhance communication and productivity with JustCall
Learn more about JustCall
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Dialpad Ai modernizes communication technology, putting voice, messaging, meetings, and video on any device.
Learn more about Dialpad
Dialpad Sell is an effective sales dialer for sales organizations of any size. Dialpad Sell offers multiple real-time and post-call sales coaching features that drive efficiency. With features like Real-Time Recommendations, answers to common prospect questions pop up when specific keywords are mentioned during an active call. Direct integrations with other essential tools like Salesforce, G Suite and more means accurate activity logging, whether your reps are at their desks or out in the field.
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Give your prospects and customers the best call experience possible by leveraging call recordings to improve rep performance.
Learn more about Aircall
Give your prospects and customers the best call experience possible by leveraging call recordings to improve rep performance. Aircall's cloud phone solution automatically records and stores every call your team makes and receives so that you can make informed decisions, on the fly. Join 17,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and more.
Learn more about Aircall
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Chorus by ZoomInfo drives and maximizes revenue by preventing risks and gives unparalleled visibility into customer relationships.
Learn more about Chorus
Chorus' call recording software will change the way your team collaborates.
With every sales call and customer meeting captured and analyzed in our Conversation Cloud, everyone in the organization can maintain alignment at speed, and become more customer centric and data-driven.
Set-up takes less than five minutes and the insights are instant.
No matter what combination of sales and marketing technology your team uses, Chorus.ai is there to supercharge your revenue organization.
Learn more about Chorus
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Learn more about Freshdesk
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent offers powerful features to seamlessly manage your entire help desk process. Record inbound calls and send them directly to voicemail, email, fax, SMS, or any other channel you choose. You can also receive live call recordings in one easy dashboard. Then, make follow-up calls right from within the app. Setup is quick and simple — Manage incoming contacts anywhere via any device and easily switch providers without losing recorded data. See why LiveAgent equals superb customer service.
Learn more about LiveAgent
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
RingCentral phone system can automatically record inbound and outbound calls for individual users or inbound calls for departments.
The RingCentral MVP Automatic Call Recording feature easily enables recording of your inbound and outbound calls. It's easy to setup! With just a few clicks, admins can enable this feature for one or multiple users.
Save as much as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users.
Learn more about RingCentral MVP
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
#1 online CRM with call recording. Over 12 million businesses use Bitrix24 as their cloud PBX and CRM.
Looking for CRM with voice recording? That's Bitrix24. Bitrix24 records both incoming and outbound phone calls. If you'd like to forward phone call to your number or mobile phone and have the conversation recorded anyway, our CRM lets you do that.
Learn more about Bitrix24
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
World's leading cloud-based call center software. Call recording, monitoring, analytic routing and customer-centric features.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance, consumer-like ease of use and features like call recording, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions.
Learn more about Talkdesk
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution.
GoToConnect (formerly Jive) combines cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, flexible solution. Users can meet, talk, and collaborate via web browser, desktop application, or desk phone with features ranging from virtual voicemail, and call forwarding, to secure video conferencing and screen sharing. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.
Learn more about GoTo Connect
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone Recording provides secure, full-featured call and screen recording for audio and digital channels to satisfy contact center compliance and quality needs. Adhere to compliance regulations with capabilities to meet GDPR, PCI and HIPPA standards, including encryption, automated and on-demand masking, consent-based recording, extensive retention options, and Key Management.
Learn more about NICE CXone
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Gong records and analyzes your team’s calls via web conferencing and phone, and surfaces recommendations to help you win more deals.
Gong unlocks your most value data set — your customer conversations — by recording and analyzing your team’s calls made via web conferencing, dialers, and phone. However you makes calls or whichever CRM software your team relies on to track sales: Gong integrates with it. Gong empowers your entire go-to-market organization with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals.
Learn more about Gong.io
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
Learn more about CallHippo
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Cloud Contact Center and Call Recording with Practical AI - Inbound, Outbound, ACD, IVR, 4 Dialers, Chat, Call Recording, and CRMs.
Five9 Call Recording Software helps track, retain and report on every conversation in your call center. Use the recordings for agent training purposes, to monitor performance, and to ensure quality of service. The software includes robust filtering capabilities to quickly identify any recordings that require review. FTP support allows you to retain and store calls for compliance or agent training purposes. Automatically sync with all leading CRMs. See why 2000+ customers trust Five9.
Learn more about Five9
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business.
Learn more about Weave
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Twilio Voice API provides businesses with a powerful and flexible platform for building voice-enabled applications.
The conversations with your customers are an invaluable mine of information. Record, store, transcribe, and retrieve voice calls in the cloud. With Twilio Voice API, businesses can easily create custom voice experiences for their customers, whether it's for customer service, sales, or other use cases.
Learn more about Twilio
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.
Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution.
Learn more about 3CX
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
ExecVision's conversation intelligence platform mines insights from customer and prospect conversations to improve rep performance.
ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your sales, support, success, marketing, and product teams. We shine where other conversation intelligence software falls short: Improving performance by changing human behaviors. The fact is, insights don't do you any good when they're stuck in a dashboard.
Learn more about ExecVision
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
Use Ringover's call recording software to easily record, play back, download and store your inbound and outbound business calls. Improve the quality of your customer service and the performance of your support and sales teams or simply retain conversation recordings to comply with the law. From only £21 per month.
Learn more about Ringover
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Clari Copilot, a conversation intelligence tool, helps sales teams with pipeline visibility, actionable insights, & real-time coaching.
Wingman is a call recording software that packs a punch. It uses the power of AI to automatically record and transcribe every video and audio call on your calendar. It assists sales reps in taking better notes and summarise calls by allowing them to bookmark key moments during the live call.
You can access the call recording as soon as the call ends and analyze the call for meaningful insights automatically identified by the AI.
Learn more about Clari Copilot
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while surfacing trends and threats.
Outreach’s conversation Intelligence is powered by Kaia™, an AI-powered virtual assistant, that joins and records live meetings, captures real-time transcription, and delivers on-demand confidence. With Outreach, new reps ramp up faster, sellers run more productive meetings, and managers can tap into the details and trends across all conversations.
Learn more about Outreach
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial.
Learn more about Kixie PowerCall
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device.
Learn more about 8x8 X Series
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
Maximize your agent's potential with CloudTalk's powerful Call Recording solution!
Embrace the future of calling with Next Generation Business Calling Software designed for data-driven teams. Benefit from AI-Powered conversational intelligence, Call Recording features, the market's largest number coverage (160+ countries), exceptional call-quality and save up to 3 minutes per each call. Trusted by 2,500+ companies like DHL, Revolut, Mercedes-Benz and Glovo. Start your FREE 14-day trial
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other via their preferred method of communication. MiCloud Connect lets you move your communications and collaboration to the cloud with confidence.
Learn more about MiCloud Connect
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.
Learn more about VICIdial
Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Genesys Cloud CX transforms your customer experience by creating meaningful outcomes with minimal effort - on any channel, with an all-
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow.
Learn more about Genesys Cloud CX
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
The #1 platform to codify & automate dynamic sales plays, facilitate coaching, & deliver insights at every stage of the revenue cycle.
Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win. Thousands of the world’s most successful sales teams, like those at IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft. For more informati
Learn more about SalesLoft
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
CallSource is the industry leader for call management solutions that can replace or can enhance your existing phone service solution.
You cannot improve what you don't measure - and we can help you track your businesses phone calls so you can save money and improve your marketing effectiveness. CallSource records the calls, is fully compliant with the highest standards of care including HIPAA. Track your teams effectiveness by having us document, record, and score your calls today.
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
RingCentral Contact Center solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Contact Center cloud solutions and call center software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations.
Learn more about RingCentral Contact Center
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. The conversation analysis offers 100% omnichannel conversation audit, winning behavior analysis, and last-mile agent coaching.
Key products:
1. Quality Management System
2. Automated Quality Assurance
3. Learning Management System
4. Automated Agent Coaching
5. Call Behaviour Analysis and Customer Intelligence
6. Conversation Intelligence
Analyzes calls in English, Hindi, Spanish & 70 other languages.
Learn more about Convin
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
PhoneBurner is a Power Dialer and Sales Acceleration Platform with Call Recording, Smart Lead Distribution, and Real-Time Reporting.
Call Recording and Power Dialing in One Powerful Software! We're so confident you'll have more LIVE conversations with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) Record calls automatically 3) Leave voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use!
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
AI-powered software solution that helps KPO/BPO companies and call centers improve English communication skills & customer service.
The world-leading call recording mobile solution for BPO companies and call centers to access English training at scale with 95%+ accuracy, adapt to 100+ global accents (India, Japanese, Indonesia, Brazil, Mexico, etc) from 25M+ users regardless of adults and kids’ voices.
Get instant feedback on pronunciation, vocab & grammar from audio recordings, track & monitor progress in real-time and more. ELSA has helped our clients increase customer satisfaction and reduce training cost.
Learn more about ELSA Speak
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Close is the all-in-one sales engagement CRM designed to help startups and small businesses turn leads into revenue.
Close is the sales CRM designed to help SMBs and startups turn leads into revenue. If you're a tech-enabled team who needs to scale without overpaying for enterprise software, you've found the right sales tool. Close lets you email, call, and text your leads from one inbox.
Packed with productivity tools like custom workflows, Call Assistant, Predictive Dialer, cold email automation, and sales enablement tools, you'll reach more leads, follow up more often and grow revenue fast.
Learn more about Close
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
VanillaSoft empowers sales teams to respond to leads faster, engage consistently, and develop more qualified opportunities.
VanillaSoft, the industry's most successful sales engagement platform, empowers sales teams to respond to leads faster, interact more consistently, and generate more qualified sales opportunities. Thousands of users employ VanillaSofts sales cadence automation to drive speed-to-lead, persistency, productivity and revenue-per-rep.
Learn more about VanillaSoft
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
DialedIn (formerly ChaseData) software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make DialedIn CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo.
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Hosted VoIP service for large & small businesses. Cloud VoIP services (hosted PBX) and virtual phone systems. 100% US-based support.
Hosted VoIP service providing managed cloud VoIP phone systems (aka cloud-based VoIP or cloud/hosted PBX) with speed, flexibility & many features to large & small businesses. Intulse's affordable VoIP internet phone and connectivity solutions increase productivity through software/apps, VoIP CRM integrations (such as Salesforce, HubSpot, Redtail, Wealthbox), softphone/virtual phone capabilities, and more. Get industry-leading, 100% US-based customer service for your business VoIP solution.
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Mindtickle's Call AI solution helps reps access all of the insights, content, and training they need in one place.
Mindtickle’s Call AI solution helps world-class companies be ready to grow revenue by recording, transcribing, and analyzing sales calls for customer insights and coaching. With conversational insights tightly integrated into sales training and content programs, Call AI helps revenue teams achieve a continuous state of excellence and be ready for every selling situation.
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Empowering human connection through telecommunication
At 800.com, we're dedicated to helping businesses connect with their customers. As a leading provider of toll-free phone numbers, vanity phone numbers, and call software, we make it simple for companies to reach their customers anywhere in the world.
Our mission is to empower human connection through telecommunication.
We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.
Stay on top of your sales and support staff’s performance with Acefone’s intuitive call recording feature. Get recordings of agent-customer interactions and use them for training purposes. Not only that, with additional features like call barging and call whispering, monitor agent conversation in real-time and get in-depth performance reports and analytics sent directly to your inbox. Special offer: Unlimited calling at just $12.99/user/month
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Cloud-based business phone system with call automation, auto-dialer and call tracking for SMBs.
Novocall is a call automation software with call recording features that provide in-depth insights to helps businesses improve their customers' experience. Understand how your call representatives engage with customers in a call and identify areas for improvement. Track your entire customers¿ journey from marketing source to phone conversations with our powerful call reporting. Integrates with CRM you¿re already using. Getting started is easy. Trusted by 2,000+ companies worldwide.
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Listen live or record and transcribe phone calls to unlock data to confidently make customer experience & sales coaching decisions.
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions.
Gain a strategic advantage and a thorough understanding of your customer’s full journey with a suite of conversation intelligence tools. Unlock the stories hidden in your customer communications with call recordings and transcriptions. Quickly review a specific call or segments of calls and encourage team productivity with real-time coaching opportunities.
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Healthcare practices use Liine's AI-powered call analytics to make data-driven decisions. Automate workflows and book more patients.
Liine is an automated lead management platform built specifically for growth-focused healthcare practices.
With ZERO data entry, Liine captures every phone call with detailed AI-enhanced analytics data, allowing practices to make better data-driven decisions. Gain deeper insights into your marketing efforts, staff performance, and operational blind spots.
Liine also automates web form management, allowing practices to effortlessly book 3x more appointments from their web inquiries.
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Mango Voice is an enterprise-grade VoIP phone system based in the cloud.
Mango Voice is an enterprise-grade VoIP business phone system based in the cloud especially designed for phone systems needs of small and medium businesses. Whether you are at the office or on the go, Mango gives you the tools you need to engage customers on a whole new level. Best VoIP phones for small business!
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
Revenue Optimization that helps businesses Convert every Conversation into a Customer.
Convirza is the first enterprise revenue intelligence platform to maximize the dollars coming in.
We combine traditional call tracking with the powerful analysis of phone calls. Convirza uses speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions and show you where take action. This, combined with fully-baked marketing automation, helps sophisticated sales teams and marketers make better decisions, improve close rates and increase revenue.
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Features
- Recording
- Call Tagging
- File Transfer
- Event Triggered Actions
- Call Transcription
- IVR/Voice Recognition
- Automatic Call Distribution
- Call Center Management
- Activity Dashboard
- Computer Telephony Integration
- Interaction Tracking
- Call Monitoring
