Call Recording Software

"Great, really good tool that changed how I take notes" Read the full review

Damian

Sales Director in UK

This information was sourced from Fathom

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Fathom

Pros:

The customer support team is super responsive. Read more

Cons:

I accidentally turned Fathom off once I had started a meeting and couldn't find a way to quickly turn it back on. Read more

This information was sourced from Fathom

Who Uses Fathom?

Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

English, French, German, Italian, Portuguese, Spanish

Aircall

4.3 (428)

This information was sourced from verified user reviews of Aircall

Ease of Use 4.5
Customer Service 4.1
Value for Money 4.0

Verified reviewers

"We use Aircall and it's integration with Hubspot to use in our remote team and it works very very..." Read the full review

Pedro

Marketing & Growth ops in Portugal

This information was sourced from Aircall

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Aircall

Pros:

What I like most about Aircall is how simple the interface is and how easy it is to use. Read more

Cons:

Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them. Read more

This information was sourced from Aircall

Who Uses Aircall?

Companies using the phone to conduct business (sales or support) on a daily basis.

Countries available

Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico , Portugal, Spain, United Kingdom, United States and 4 others

Languages

English, French, German, Italian, Norwegian, Spanish

JustCall

4.2 (212)

This information was sourced from verified user reviews of JustCall

Ease of Use 4.3
Customer Service 4.3
Value for Money 4.3

Verified reviewers

"I worked as the front desk receptionist for an oncologist. I spent a lot of time scheduling and..." Read the full review

Heather

Medical Receptionist-Medical Assistant in US

This information was sourced from JustCall

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of JustCall

Pros:

Easy to use, plenty of features, Setup was very straight forward. Read more

Cons:

At some point there were interruptions due to the network. Also sometimes cut the voice due to the connection. Read more

This information was sourced from JustCall

Who Uses JustCall?

JustCall: All-in-one biz chat (voice, SMS, email, WhatsApp). Automate workflows with 100+ integrations and AI magic, and watch your business grow on...

Countries available

Australia, Brazil, Canada, India, Ireland, Japan, Singapore, United Kingdom, United States

Languages

English

RECITE

5.0 (4)

This information was sourced from verified user reviews of RECITE

Ease of Use 5.0
Customer Service 5.0
Value for Money 5.0

"Their Skype for Business Recording software "Recite" is very powerful. It integrates very well..." Read the full review

John

Network Administrator in US

This information was sourced from RECITE

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from RECITE

Who Uses RECITE?

Financial, Education, Healthcare, Energy, Law, Government, Auto, Agriculture, Contact Center, PSAPs

Countries available

Australia, Canada, New Zealand, Singapore, United Kingdom, United States

Languages

English

CallTrackingMetrics

4.6 (129)

This information was sourced from verified user reviews of CallTrackingMetrics

Ease of Use 4.4
Customer Service 4.5
Value for Money 4.5

Verified reviewers

"We have made more money by using this product as it allows us to access info we wouldn't have had..." Read the full review

Stephanie

Sales Manager in US

This information was sourced from CallTrackingMetrics

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of CallTrackingMetrics

Pros:

It was very easy to integrate with Google and Bing Ads. Read more

Cons:

It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports. The second would be the CTM App. Read more

This information was sourced from CallTrackingMetrics

Who Uses CallTrackingMetrics?

Mid-market brands and agencies with proactive marketing & sales teams looking to enhance their strategy and operations with advanced data across...

Countries available

Albania, Algeria, Angola, Antigua & Barbuda, Argentina, Australia, Austria, Azerbaijan, Bahamas, Barbados , Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Finland, France, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, Indonesia, Ireland, Italy, Jamaica, Japan, Kazakhstan, Kenya, Laos, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritania, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Rwanda, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Türkiye, Uganda, Ukraine, United Kingdom, United States, Venezuela, Vietnam, Zambia, Zimbabwe and 133 others

Languages

English

Zendesk Suite

4.4 (3,998)

This information was sourced from verified user reviews of Zendesk Suite

Ease of Use 4.3
Customer Service 4.3
Value for Money 4.2

Verified reviewers

"Overall, our experience with Zendesk as a support ticketing system has been good. While a bit..." Read the full review

Andrew

Chief Executive Officer in US

This information was sourced from Zendesk Suite

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Zendesk Suite

Pros:

Zendesk has solved so many issues in one program. Pricing is good and a fair price. Read more

Cons:

There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason. Read more

This information was sourced from Zendesk Suite

Who Uses Zendesk Suite?

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and...

Countries available

Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China , India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States and 15 others

Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew , Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 16 others

Freshdesk

4.5 (3,350)

This information was sourced from verified user reviews of Freshdesk

Ease of Use 4.5
Customer Service 4.5
Value for Money 4.4

Verified reviewers

"Overall, I am quite happy as a user when it comes to Freshdesk. It is easy to grasp, and it..." Read the full review

Sofiya

Support Specialist in Bulgaria

This information was sourced from Freshdesk

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Freshdesk

Pros:

Freshdesk is beyond easy to use. I love how simple it is to assign tickets to the relevant team member and how ticket responses are so quick and easy. Read more

Cons:

Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow. Read more

This information was sourced from Freshdesk

Who Uses Freshdesk?

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Countries available

Albania, Algeria, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh , Barbados, Belarus, Belgium, Benin, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Chile, China, Colombia, Congo - Kinshasa, Costa Rica, Croatia, Cuba, Czechia, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, Ethiopia, Finland, France, French Polynesia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Morocco, Namibia, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Norway, Pakistan, Palestinian Territories, Papua New Guinea, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tonga, Trinidad & Tobago, Tunisia, Türkiye, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vietnam, Yemen, Zambia, Zimbabwe and 110 others

Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew , Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 15 others

LiveAgent

4.7 (1,653)

This information was sourced from verified user reviews of LiveAgent

Ease of Use 4.6
Customer Service 4.7
Value for Money 4.7

Verified reviewers

"It helps me organize the movies so that I can give my users a good experience. With this wonderful..." Read the full review

Kelly

Design Engineering Manager in US

This information was sourced from LiveAgent

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of LiveAgent

Pros:

Liveagent puts Facebook or email in one inbox. This is a very good software that helps both customers and agents. Read more

Cons:

Nothing so far, still looking for something to complain about. Read more

This information was sourced from LiveAgent

Who Uses LiveAgent?

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 214 others

Languages

Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French , German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian and 18 others

RingEX

4.2 (1,198)

This information was sourced from verified user reviews of RingEX

Ease of Use 4.2
Customer Service 4.0
Value for Money 4.1

Verified reviewers

"I like that I don't need to use my personal number for business calls." Read the full review

Ellenore

Administrative Assistant in US

This information was sourced from RingEX

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of RingEX

Pros:

Ring Central is very robust and the cost reflects that for the most part. Read more

Cons:

The sales dept made 3 appointments and no showed all 3 times. My inside support person is a a grouchy B---OTCH who wants to argue with me and tells me I am the only one every that has been unhappy. Read more

This information was sourced from RingEX

Who Uses RingEX?

RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes.

Countries available

Canada, Ireland, Jersey, Netherlands, United Kingdom, United States

Languages

English

Bitrix24

4.2 (924)

This information was sourced from verified user reviews of Bitrix24

Ease of Use 4.0
Customer Service 4.0
Value for Money 4.2

Verified reviewers

"Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to..." Read the full review

Paulo

Finance in Brazil

This information was sourced from Bitrix24

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Bitrix24

Pros:

The software is extremely inexpensive. There is a fair amount of functionality at all levels of the membership plans. Read more

Cons:

Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Read more

This information was sourced from Bitrix24

Who Uses Bitrix24?

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and...

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 218 others

Languages

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish , Thai, Traditional Chinese, Turkish, Vietnamese and 4 others

Talkdesk

4.5 (727)

This information was sourced from verified user reviews of Talkdesk

Ease of Use 4.7
Customer Service 4.6
Value for Money 4.5

Verified reviewers

"TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk..." Read the full review

Cortney

Billing Specialist in US

This information was sourced from Talkdesk

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Talkdesk

Pros:

Simple to use and their support team is amazing. Read more

Cons:

Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I cannot answer a call in time. Read more

This information was sourced from Talkdesk

Who Uses Talkdesk?

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven...

Countries available

Australia, Brazil, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands , New Zealand, Spain, United Kingdom, United States and 4 others

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

GoTo Connect

4.5 (664)

This information was sourced from verified user reviews of GoTo Connect

Ease of Use 4.5
Customer Service 4.6
Value for Money 4.4

Verified reviewers

"Since I have been using the app, I have no problems communicating with my clients and candidates,..." Read the full review

Maria Alejandra

Operation Supervisor in Colombia

This information was sourced from GoTo Connect

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of GoTo Connect

Pros:

VOIP cloud based software is easy to use, easy to implement, and allows you to work from anywhere with connectivity. Read more

Cons:

The app does not work very well for which I depend on it greatly being out of the office so I had to modify and my a second number for my phone to have it forwarded to it. Read more

This information was sourced from GoTo Connect

Who Uses GoTo Connect?

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

Countries available

Australia, Canada, Germany, Ireland, United Kingdom, United States

Languages

English, French, German, Portuguese, Spanish

CallHippo

4.4 (607)

This information was sourced from verified user reviews of CallHippo

Ease of Use 4.4
Customer Service 4.6
Value for Money 4.2

Verified reviewers

"My experience with their support team and my account rep has been very positive. We take calls from..." Read the full review

Vipul

Director in United Arab Emirates

This information was sourced from CallHippo

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of CallHippo

Pros:

Integration was seamless, service can be used hassle free. Read more

Cons:

Fraud never try this platform. Your card will be charged for $700. Read more

This information was sourced from CallHippo

Who Uses CallHippo?

Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power...

Countries available

Albania, Antigua & Barbuda, Argentina, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus , Belgium, Belize, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Grenada, Guatemala, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Kazakhstan, Latvia, Lithuania, Malaysia, Malta, Mexico, Moldova, Montenegro, Myanmar (Burma), Netherlands, New Zealand, Nicaragua, North Macedonia, Norway, Panama, Peru, Philippines, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Thailand, Trinidad & Tobago, Türkiye, Ukraine, United Kingdom, United States, Venezuela, Vietnam and 79 others

Languages

Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English , Estonian, European Portuguese, Finnish, French, German, Greek, Hindi, Hungarian, Icelandic, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese and 32 others

Weave

4.3 (594)

This information was sourced from verified user reviews of Weave

Ease of Use 4.5
Customer Service 3.9
Value for Money 4.1

Verified reviewers

"Super happy with it and wish more businesses used it." Read the full review

Mathew

Reception in Canada

This information was sourced from Weave

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Weave

Pros:

Easy to use, saved us a ton of money on credit card processing. Makes my job easier even when closed. Read more

Cons:

The customer support is lacking and the fact when you have a problem and there is no manager to talk to is not helpful. Read more

This information was sourced from Weave

Who Uses Weave?

Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators-- Weave is...

Countries available

Canada, United States

Languages

English

NICE CXone

4.2 (580)

This information was sourced from verified user reviews of NICE CXone

Ease of Use 4.2
Customer Service 4.0
Value for Money 4.0

Verified reviewers

"implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of..." Read the full review

Tomáš

Social Media Specialist in Czechia

This information was sourced from NICE CXone

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of NICE CXone

Pros:

It allows for extreme flexibility and adjustments to business practices and processes allowing for significant cost savings and improved customer relations. Read more

Cons:

Sometimes, calls get dropped automatically, which reflects as "refused," and negatively impacts employee efforts. Read more

This information was sourced from NICE CXone

Who Uses NICE CXone?

Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.

Countries available

Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium , Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany, Ghana, Greece, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, St. Lucia, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turks & Caicos Islands, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam and 99 others

Languages

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German , Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese and 13 others

Gong.io

4.8 (543)

This information was sourced from verified user reviews of Gong.io

Ease of Use 4.7
Customer Service 4.7
Value for Money 4.6

Verified reviewers

"I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there,..." Read the full review

Nick

Sr. Customer Success Manager in US

This information was sourced from Gong.io

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Gong.io

Pros:

Integration with Salesforce functionality / capture of follow up, integration of email notification triggering account follow up and updates. Ability to accurately assess call impact. Read more

Cons:

Transcription could be more accurate - currently not sufficient as a stand alone piece of information - requires interpretation and reference to audio. Read more

This information was sourced from Gong.io

Who Uses Gong.io?

The entire revenue team of sales leaders, frontline sales managers, sales enablement, account executives.

Countries available

Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia , Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kyrgyzstan, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Malaysia, Maldives, Malta, Martinique, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Syria, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, Türkiye, US Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vatican City, Venezuela, Yemen, Åland Islands and 143 others

Languages

English

Dialpad

4.2 (536)

This information was sourced from verified user reviews of Dialpad

Ease of Use 4.3
Customer Service 4.0
Value for Money 4.1

Verified reviewers

"Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great." Read the full review

Kalina

Freelance and Human resources in US

This information was sourced from Dialpad

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Dialpad

Pros:

Customer Service worked very well, they help with any technical problem that I might have and in general the program was very easy to use, practical and very eficient. Read more

Cons:

This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Read more

This information was sourced from Dialpad

Who Uses Dialpad?

Any size sales organization looking to drive rep efficiency and speed up ramp times.

Countries available

Australia, Canada, Japan, New Zealand, United Kingdom, United States

Languages

English, Japanese

Ringover

4.6 (509)

This information was sourced from verified user reviews of Ringover

Ease of Use 4.8
Customer Service 4.6
Value for Money 4.5

Verified reviewers

"Perfect and Easy integration with our business process" Read the full review

Paola

Manager in Italy

This information was sourced from Ringover

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Ringover

Pros:

But the quality is much better. No complicated pricing plans or VOIP device requirement. Read more

Cons:

Sometimes their is a delay a few seconds between when you speak and the person on the phone which I believe will be fixed sooner than later. Read more

This information was sourced from Ringover

Who Uses Ringover?

Small Businesses Mid-size Enterprises

Countries available

Belgium, Canada, France, Spain, United Kingdom, United States

Languages

English, French, Spanish

Five9

4.2 (468)

This information was sourced from verified user reviews of Five9

Ease of Use 4.2
Customer Service 4.3
Value for Money 4.0

Verified reviewers

"We normally have an amazing time with Five9 but when their systems go down they are really bad at..." Read the full review

Donny

IT Manager in US

This information was sourced from Five9

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Five9

Pros:

The cost of this product is very inviting. The reporting is very extensive and takes some getting used to, but it's also very thorough. Read more

Cons:

There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an endless loading symbol). Read more

This information was sourced from Five9

Who Uses Five9?

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from...

Countries available

Brazil, United Kingdom, United States

Languages

English, French, German, Polish, Portuguese, Spanish

Twilio

4.4 (464)

This information was sourced from verified user reviews of Twilio

Ease of Use 4.2
Customer Service 4.1
Value for Money 4.2

Verified reviewers

"Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another..." Read the full review

Andrew

Owner/ Operator in US

This information was sourced from Twilio

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of Twilio

Pros:

The documentation of Twilio APIs is very clear, and the pricing is easily understandable. Their services are reliable and easy to integrate into your own projects. Read more

Cons:

It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing. Read more

This information was sourced from Twilio

Who Uses Twilio?

Businesses of all sizes that need cloud communication solutions in over 180 different countries.

Countries available

Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China , Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States and 10 others

Languages

English

3CX

4.4 (427)

This information was sourced from verified user reviews of 3CX

Ease of Use 4.4
Customer Service 4.1
Value for Money 4.3

Verified reviewers

"So far it's good. It works 24/7 without failure. Love the support we're getting." Read the full review

Rongen

Digital Developer in Brunei

This information was sourced from 3CX

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of 3CX

Pros:

Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software. Read more

Cons:

Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre. Read more

This information was sourced from 3CX

Who Uses 3CX?

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to...

Countries available

Albania, American Samoa, Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus , Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Haiti, Honduras, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Jamaica, Jersey, Kiribati, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Marshall Islands, Mexico, Micronesia, Moldova, Monaco, Montenegro, Nauru, Netherlands, New Caledonia, New Zealand, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Palau, Papua New Guinea, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Samoa, San Marino, Serbia, Slovakia, Slovenia, Solomon Islands, Spain, Sweden, Switzerland, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Ukraine, United Kingdom, United States, Uruguay, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Åland Islands and 103 others

Languages

Chinese, English, French, German, Italian, Polish, Portuguese, Russian, Spanish

ExecVision

4.3 (354)

This information was sourced from verified user reviews of ExecVision

Ease of Use 4.3
Customer Service 4.4
Value for Money 4.1

Verified reviewers

"Love execvision!" Read the full review

Marlowe

Employee Engagement Strategist in Canada

This information was sourced from ExecVision

Call Tagging
Automatic Call Distribution
Call Center Management
File Transfer
Recording
Activity Dashboard
Event Triggered Actions
Computer Telephony Integration
Interaction Tracking
Call Transcription
Call Monitoring
IVR Software

This information was sourced from verified user reviews of ExecVision

Pros:

Easy to use, have scenario, have conversation outline. Read more

Cons:

The extreme lag time with longer recordings being uploaded to my account is very frustrating. It interrupts my workflows for ongoing development when they take longer than desired. Read more

This information was sourced from ExecVision

Who Uses ExecVision?

ExecVision serves sales, success, and support teams from all types of companies. We help organizations optimize the performance of their teams who...

Countries available

United States

Languages

English

Apollo.io

4.6 (351)

This information was sourced from verified user reviews of Apollo.io

Ease of Use 4.5
Customer Service 4.3
Value for Money 4.4

Verified reviewers