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Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing,...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know whats happening day to day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions,...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
TalentLMS is the LMS built for training success. Easy to manage and a joy to use, teams embrace training from the very first click.
TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience thats fully customizable and easy to manage, teams embrace training while feeling right at home. TalentLMS makes it easy to provide the right training to any team and every use, while giving expert guidance and support every step of the way. On a mission to democratize training, TalentLMS already serves 70, 000+ teams worldwide.
TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience thats fully customizable and easy to manage,...
Features
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
SysAid helps IT work smarter, not harder, with service automation based on a decade of AI information. Try IT for free today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and away smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong.
SysAid provides the fix that IT has so badly needed.
Try IT for free today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management.
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management. Flowlu provides you with a profound overview of everything that is going on in your company. Flowlu's tools let you know what your employees are doing and what problems they are facing. You can track every part of your business, from time spent by your team and their workload to overall costs, and customer invoices.
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management. Flowlu provides you with a profound overview of everything that is going...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Quip combines documents, spreadsheets, and chat in one organized experience.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.
By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.
By combining the comprehensive power of enterprise-level...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
MangoApps is a knowledge management platform that helps you create a unified employee experience and keep everyone on the same page.
MangoApps is a knowledge management platform that gives you all the tools you need to create a unified employee experience and ensure that your employees share and benefit from each other’s knowledge and experience. Our modern, user-friendly platform serves as a centralized hub where your employees can find all of their tools and updates in a single, customized dashboard. This approach promotes alignment, efficiency, and community, and enables everyone to learn and share without any roadblocks.
MangoApps is a knowledge management platform that gives you all the tools you need to create a unified employee experience and ensure that your employees share and benefit from each other’s knowledge...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale.
Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently.
HubSpot Service Hub is a suite of tools for growing businesses. It's easy to use and built on top of HubSpot's leading CRM. It includes everything your service team needs to support customers and grow through their success. It's free to get started and will grow with you.
HubSpot is a leading growth platform. Since 2006, we have been on a mission to make the world more inbound. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software, services, and support.
HubSpot Service Hub is a suite of tools for growing businesses. It's easy to use and built on top of HubSpot's leading CRM. It includes everything your service team needs to support customers and...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Decision tree driven interactive guides that plug into most KB & CRM systems. Follow business processes in an interactive manner.
Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision tree driven interactive guides that users can traverse interactively - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx integrates with most KBs and CRM platforms. Yonyx also provides analytics as users traverse along various paths through such guides.
Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly.
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly.
In addition to our simple interface, we run on a modern design that is fully customizable, allowing for a very personal and dynamic online training environment.
Of course, we deliver a host of features on top of an intuitive and sleek design. This includes the ability to upload any file type, build assessments, and run powerful reporting.
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly.
In addition to our simple interface, we run on a modern design...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Cloud-based reference management for researchers.
Clean and simple reference management for the web. Sync your library to all your devices and read and annotate like on paper on your iPad, iPhone, or Android device. Cite your papers in Google Docs and Microsoft Word.
Clean and simple reference management for the web. Sync your library to all your devices and read and annotate like on paper on your iPad, iPhone, or Android device. Cite your papers in Google Docs...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
eXo Platform is a digital workplace solution with a built-in knowledge management system to leverage your most valuable assets.
eXo Platform is a digital workplace solution with a built-in knowledge management system that helps you drive company performance, facilitate knowledge transfer and improve employee training.
eXo platform promotes innovation and idea sharing by giving teams the power to create, share and manage content, all in one place.
It is a great way to create a full-featured knowledge base.
eXo Platform is a digital workplace solution with a built-in knowledge management system that helps you drive company performance, facilitate knowledge transfer and improve employee training.
eXo...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Cloud Based and On-Premises Document Management Software. Securely store and search documents. No 3rd party license needed.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for both iOS and Android users, enabling access when you are on the move. Features include multi level workflows, optical character recognition, custom metadata, full text search and more. Integrates with Microsoft Office (including Outlook) and with Gmail.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Yext organizes a business's facts so it can provide direct answers to consumer questions — wherever people search.
Today, the majority of search bars on business websites just scan for keywords and return a list of links, rather than actually answering questions. That’s a frustrating brand experience for your customers, and it’s blocking you from revenue.
With Yext, the difference is Answers. We’ve built a modern, AI-powered Answers Platform that gives your customers direct answers anywhere they ask questions.
Google brought AI search to consumers. Yext is bringing AI search to the enterprise.
Today, the majority of search bars on business websites just scan for keywords and return a list of links, rather than actually answering questions. That’s a frustrating brand experience for your...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
BOSSDesk is an award winning fully integrated Help Desk / ITSM solution available for both on the Cloud and On-Premise.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Pobuca Connect provides you with a unified company address book, which is easy to access and share with your coworkers.
Upgrade your team with a versatile contact management app, convert your multiple business contact lists into one unified address book and access it from the web, mobile, or even inside Outlook and Gmail. Add custom fields and tags to organize your contacts, track activities, set tasks, and automatically enrich your contacts using LinkedIn and email signatures. Trial and freemium version available to experience it today!
Upgrade your team with a versatile contact management app, convert your multiple business contact lists into one unified address book and access it from the web, mobile, or even inside Outlook and...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
RFPIO is a response management platform helping teams share knowledge, collaborate, and digitally transform the response processes.
RFPIO is a cloud-based response management platform and the industry's first AI-enabled solution, trusted by some of the world's smartest companies to share knowledge, collaborate, and digitally transform their response processes. Through robust and bi-directional integrations, with an open API, teams can connect their people and improve content quality and accessibility enabling collaboration without boundaries.
RFPIO is a cloud-based response management platform and the industry's first AI-enabled solution, trusted by some of the world's smartest companies to share knowledge, collaborate, and digitally...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Guru is knowledge management that works in your workflow, so the information you need to do your job is always at your fingertips.
Guru's knowledge management solution works in your workflow, so the information you need to do your job is always at your fingertips. By leveraging AI and our robust list of integrations, Guru delivers verified knowledge into the tools your team is already using without them needing to search. With Guru, you can allow your best and brightest to spend more time building and less time answering questions or searching for the knowledge they need to do their jobs.
Guru's knowledge management solution works in your workflow, so the information you need to do your job is always at your fingertips. By leveraging AI and our robust list of integrations, Guru...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Put the customer experience at the center of your loyalty program.
Nurture relationships and create lasting loyalty on the world’s #1 CRM. With Loyalty Management, your business can engage with customers in meaningful ways — bringing value to their experience and to your business. Build a loyalty program with benefits, vouchers, and rewards that will excite your customers. Generate a single source of truth for members that enables personalization at scale and weaves loyalty throughout the customer experience.
Nurture relationships and create lasting loyalty on the world’s #1 CRM. With Loyalty Management, your business can engage with customers in meaningful ways — bringing value to their experience and to...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
Consolidate your distributed knowledge base into a single, comprehensive solution from which you can train, onboard, and certify your customers. The Thought Industries award-winning platform brings documentation and training management into a single interface. Create, manage, and distribute content and courses across the customer lifecycle to ensure adoption, retention, and continued advocacy. Discover your enterprise's full potential!
Consolidate your distributed knowledge base into a single, comprehensive solution from which you can train, onboard, and certify your customers. The Thought Industries award-winning platform brings...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Zoho Connect is a team collaboration software that brings people and the resources they need to one place, making it easier to get work
Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own apps, build their knowledge base, manage their work plans, and also access apps designed to make team work easy and quick.With Zoho Connect, faster communication and better collaboration is guaranteed.
Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.
Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Bolster team knowledge so you can increase productivity, decrease cycle times and accelerate time to market.
Have you ever been asked, “How do I do that again?” We have. That’s why we created a knowledge sharing and collaboration management platform. Never lose important team knowledge again. Whether you’re a small, agile team or a large, dispersed team working at an Enterprise company, Stack Overflow for Teams is your go-to for knowledge sharing and collaboration. We value openness and transparency, so we offer Stack Overflow for Teams for up to 50 users, for free, forever.
Have you ever been asked, “How do I do that again?” We have. That’s why we created a knowledge sharing and collaboration management platform. Never lose important team knowledge again. Whether you’re...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Online LMS allows businesses, training institutes to provide end-to-end training solutions to their employees, partners and customers.
The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and certification programs which can be taken from anywhere, anytime using a web browser or native iPad/Android app. The system tracks all activities and provides dynamic reporting. EduBrite is integrated with other enterprise products like Atlassian Confluence, Google Apps, Yammer, WebEx and Citrix.
The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind,...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
TechScholar boosts your reps selling power with custom Product Sales Training Modules delivered on our proprietary cloud-based LMS.
TechScholar writes and promotes Product Sales Training Modules hosted on our secure cloud-based LMS, so our clients can prioritize their learning and, most importantly, earning. Our impactful modules highlight your products' KVPs and targeted selling opportunities to fast-track learning and boost sales; a TechScholar custom, co-branded LMS Campus cuts training costs for even the most complex sales teams. Management receives key metric reporting on their reps engagement and comprehension.
TechScholar writes and promotes Product Sales Training Modules hosted on our secure cloud-based LMS, so our clients can prioritize their learning and, most importantly, earning. Our impactful...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Knowledge management solution that supports course curation, knowledge sharing, user training, social collaboration, and more.
Schoox is a social learning platform with very powerful, easy-to-use tools for content and knowledge sharing, course creation and training, collaboration and content monetization.
In the era of social media and peer contribution the workforce culture has changed. Traditional learning management solutions cant catch up with the ever-changing landscape. Schoox offers the most powerful modern learning and knowledge management system.
Schoox is a social learning platform with very powerful, easy-to-use tools for content and knowledge sharing, course creation and training, collaboration and content monetization.
In the era of...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Clinked offers customisable client portals for businesses. Securely share files, communicate with clients and keep track of your tasks.
Clinked streamlines client and team interactions in white-label, secure and mobile portal. Used by businesses across industries, Clinked provides feature-rich portals delivering high-touch branded experience to your clients whilst improving communication, security and processes for your client-facing teams. Key portal features include file sharing, integrated group chat, task management, discussions forums, team calendars, branded mobile app and more. Sign up for a free 10-day trial today.
Clinked streamlines client and team interactions in white-label, secure and mobile portal. Used by businesses across industries, Clinked provides feature-rich portals delivering high-touch branded...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Cloud-based solution that helps businesses streamline workforce processes with performance monitoring, content management and more.
SocialChorus is the leading workforce communications platform that empowers companies to work as one. We believe a business is only as strong as its peoplethats why we built the only end-to-end solution that can reach, inform, and align every worker with their organization. Employees can feel like an important part of something greater than themselves and find meaning in a job well done. Communicators and leaders can focus on the message, while the platform ensures the content is delivered to
SocialChorus is the leading workforce communications platform that empowers companies to work as one. We believe a business is only as strong as its peoplethats why we built the only end-to-end...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Stay on the pulse of your organization.
Simply. Quickly. From anywhere.
Speakap provides branded communication platforms that foster structured dialogue with frontline employees. You can support and inform your entire workforce from anywhere at any time with Speakap's robust feature set.
Used by 350+ brands in 27 countries, clients include Marriott Hotels, Rituals, SuitSupply and Bosch.
Speakap provides branded communication platforms that foster structured dialogue with frontline employees. You can support and inform your entire workforce from anywhere at any time with Speakap's...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Jive's Interactive Intranet software provides a single platform for corporate communication, employee engagement and collaboration.
Jive Interactive Intranet connects all your people, knowledge and content in a secure collaboration and communication hub across mobile and desktop devices. It's a one-stop-shop for corporate communications, employee engagement and high-performance teamwork. AI-powered PeopleGraph technology proactively connects employees with people and information they need to know. Jive's integrated, out-of-the-box solution reduces cost of ownership and enhances other applications, like Microsoft Office 365.
Jive Interactive Intranet connects all your people, knowledge and content in a secure collaboration and communication hub across mobile and desktop devices. It's a one-stop-shop for corporate...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
BlogIn is the beautifully simple internal blog and knowledge sharing platform for teams of all sizes.
BlogIn is a beautifully simple internal blog and knowledge-sharing platform for teams of all sizes. The Internal blog becomes the central information hub that opens a new, transparent, two-way communication channel inside an organization, where everyone can ask a question and get the information they need to make faster and smarter decisions. It's intuitive and easy to use, so everyone can quickly get on board, which is one of the reasons why it works so well as the internal communication tool.
BlogIn is a beautifully simple internal blog and knowledge-sharing platform for teams of all sizes. The Internal blog becomes the central information hub that opens a new, transparent, two-way...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Teamwork Spaces, a knowledge base software, is the best place to organize and access your team and company content.
Teamwork Spaces, a knowledge base software, is the best place to organize and access your team and company content.
A centralized workspace for your team to create, edit, collaborate, and share content across teams and with clients.
Try it today with a 30 day free trial!
Teamwork Spaces, a knowledge base software, is the best place to organize and access your team and company content.
A centralized workspace for your team to create, edit, collaborate, and share...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Replace your outdated intranet software with Axero. 100% useful. 100% customizable. 100% loved by over 6 million people.
Intranet Software that unifies teams and accelerates growth. Communicate with your team, share and manage company knowledge, accelerate collaboration, and create a culture of transparency and trust. Streamline projects with one easy-to-access hub designed to unite and engage your employees. Axero is trusted by some of the world's most thriving companies, 97% of which are still actively using the platform after 5 years. We make implementation easy - join 6,000,000+ happy users today!
Intranet Software that unifies teams and accelerates growth. Communicate with your team, share and manage company knowledge, accelerate collaboration, and create a culture of transparency and trust....
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the knowledge management & helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more.
Full REST API, app development framework.
Deskpro is the knowledge management & helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes:...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Slab is a knowledge hub for the modern workplace.
Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub and G Suite.
Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Organize an internal or public knowledge base that can be easily embedded in your support system to improve self-service.
UseResponse helps you to organize an internal or public knowledge base that can be easily embedded in your support system to improve self-service. Reduce customer support expenses and improve customer satisfaction by creating an extensive knowledge base. For better self-service can be supplemented by community software, chatbot, and ticketing system. Available in SaaS & On-Premise.
Highly customizable, scalable, and flexible. Free 14-day trial.
UseResponse helps you to organize an internal or public knowledge base that can be easily embedded in your support system to improve self-service. Reduce customer support expenses and improve...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Improve two-way communication, employee experience & culture -- and get more from the tools your people rely on today.
Switch to a cutting-edge intranet to deliver a better employee experience and build a silo-free culture. Igloo’s digital workplace solutions are designed for internal communications and discovery. They'll also help your entire workforce (from 500 to 5,000+) get more from the tools they rely on for daily collaboration and knowledge management, like Microsoft Teams and SharePoint. And analysts and community managers highlight Igloo’s customer support and services – from day one onward.
Switch to a cutting-edge intranet to deliver a better employee experience and build a silo-free culture. Igloo’s digital workplace solutions are designed for internal communications and discovery....
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
SmarterU is the perfect LMS to deliver compliance or soft skills training for 500 - 10,000+ learners.
Need to deliver compliance or soft skills training for 500 - 10,000+ learners?
SmarterU has what you need in an LMS - backed by our amazingly responsive Customer Care team for coaching, training, support. Dynamic learning plans, eCommerce, KnowledgeBase, Instructor-led training, Custom Reports, Course Builder, SCORM/xAPI compliant and more.
We're committed to your corporate training success and want to be your partner in team or client training.
Need to deliver compliance or soft skills training for 500 - 10,000+ learners?
SmarterU has what you need in an LMS - backed by our amazingly responsive Customer Care team for coaching, training,...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
AnswerHub is a knowledge sharing and community building platform for developers.
AnswerHub is built specifically with developers in mind. With features like ideation, advanced analytics, advanced search, and customizable themes and configurations, AnswerHub is the perfect solution for companies and teams who need to engage internal and 3rd-party developers. Some of the most developer-centric companies in the world use AnswerHub for productivity and knowledge sharing including IBM, LinkedIn, Epic Games, and Disney Pixar.
AnswerHub is built specifically with developers in mind. With features like ideation, advanced analytics, advanced search, and customizable themes and configurations, AnswerHub is the perfect...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Citavi is the only all-in-one scholarly note taking and reference management application.
Citavi is the only all-in-one scholarly note taking and reference management application. Search, organize, collaborate, take notes, write and manage citations all within one platform.
Citavi is the only all-in-one scholarly note taking and reference management application. Search, organize, collaborate, take notes, write and manage citations all within one platform.
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
User.com is an all-in-one automation platform that enables agents to offer faster customer support and delivering a personalized experience. Offer content in multiple languages and use bots to help customers find the exact article ¿ all with a single data source for your customers. With an integrated Knowledge Base, your support team can easily help users find the right article, plus an additional range of communication tools in a single platform. See how User.com can improve your knowledge base
User.com is an all-in-one automation platform that enables agents to offer faster customer support and delivering a personalized experience. Offer content in multiple languages and use bots to help...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Slite gives your team one place to share ideas, collect knowledge and stay in tune across time and space. Trusted by thousands of flexi
Slite gives your team one place to share ideas, collect knowledge and stay in tune across time and space. Easily spread your docs across your team, catch up on what your team's been working on and give feedback to move your projects forward. Trusted by thousands of flexible and remote teams.
Slite gives your team one place to share ideas, collect knowledge and stay in tune across time and space. Easily spread your docs across your team, catch up on what your team's been working on and...
Features
- Cataloguing/Categorisation
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management
Knowledge Management Software Buyers Guide
Table of Contents
Knowledge management software is a centralised, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organise, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.
Organisations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.
The benefits of knowledge management software
Knowledge management software allows organisations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here's a list of the benefits of using this software:
- Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new employees quickly as they'll have all the training resources at their disposal.
- Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short.
- Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.
Typical features of knowledge management software
- Knowledge base management: Create and store documents in a centralised database that works as an organised repository for knowledge retrieval.
- Full text search: Search for specific keywords in entire documents, not just limited sections.
- Access controls: Define access levels for different files and folders. Assign different permissions to users within the organisation.
- Cataloguing: Organise documents based on similar tags and keywords.
- Collaboration: Work together on projects by sharing information with colleagues in real time.
- Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
- Discussion boards: Ask questions and share ideas via online forums or groups.
- Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform.
- Text editor: Allow users to edit text from within the application via a built-in editor.
Considerations when purchasing knowledge management software
- Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software's features. Also, create a roadmap to integrate the software into your processes and information systems.
- Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider's compliance certifications.
- Assessing the total software costs: The price of the software can vary from free to a few hundred pounds. To avoid overpaying for, or underusing, the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
Relevant knowledge management software trends
- Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time.
- Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.