Telephony Software

Aircall

4.2 (438)

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This information was sourced from verified user reviews of Aircall

Ease of Use 4.5
Customer Service 4.1
Value for Money 4.0

Verified reviewers

+

"We use Aircall and it's integration with Hubspot to use in our remote team and it works very very..." Read the full review

Pedro

Marketing & Growth ops in Portugal

This information was sourced from Aircall

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Aircall

Pros:

What I like most about Aircall is how simple the interface is and how easy it is to use. Read more

Cons:

Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them. Read more

This information was sourced from Aircall

Who Uses Aircall?

Companies using the phone to conduct business (sales or support) on a daily basis.

Countries available

Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico , Portugal, Spain, United Kingdom, United States and 4 others

Languages

English, French, German, Italian, Norwegian, Spanish

CallTrackingMetrics

4.6 (130)

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This information was sourced from verified user reviews of CallTrackingMetrics

Ease of Use 4.4
Customer Service 4.5
Value for Money 4.5

Verified reviewers

+

"We have made more money by using this product as it allows us to access info we wouldn't have had..." Read the full review

Stephanie

Sales Manager in US

This information was sourced from CallTrackingMetrics

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of CallTrackingMetrics

Pros:

It was very easy to integrate with Google and Bing Ads. Read more

Cons:

It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports. The second would be the CTM App. Read more

This information was sourced from CallTrackingMetrics

Who Uses CallTrackingMetrics?

Mid-market brands and agencies with proactive marketing & sales teams looking to enhance their strategy and operations with advanced data across...

Countries available

Albania, Algeria, Angola, Antigua & Barbuda, Argentina, Australia, Austria, Azerbaijan, Bahamas, Barbados , Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Finland, France, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, Indonesia, Ireland, Italy, Jamaica, Japan, Kazakhstan, Kenya, Laos, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritania, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Rwanda, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Türkiye, Uganda, Ukraine, United Kingdom, United States, Venezuela, Vietnam, Zambia, Zimbabwe and 133 others

Languages

English

Zendesk Suite

4.4 (4,036)

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This information was sourced from verified user reviews of Zendesk Suite

Ease of Use 4.3
Customer Service 4.3
Value for Money 4.2

Verified reviewers

+

"A good tool to communicate with the customers and also internal communication in Contact Center" Read the full review

Rajesh Kumar

BI Developer in Ireland

This information was sourced from Zendesk Suite

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Zendesk Suite

Pros:

Zendesk has solved so many issues in one program. Pricing is good and a fair price. Read more

Cons:

There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason. Read more

This information was sourced from Zendesk Suite

Who Uses Zendesk Suite?

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications,...

Countries available

Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China , India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States and 15 others

Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew , Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 16 others

Zoho Desk

4.5 (2,199)

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This information was sourced from verified user reviews of Zoho Desk

Ease of Use 4.4
Customer Service 4.3
Value for Money 4.5

Verified reviewers

+

"Questions about orders or invoices, tickets, and customer administration. We were able to streamline..." Read the full review

Christian

Human Resources Manager in US

This information was sourced from Zoho Desk

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Zoho Desk

Pros:

The integration between other Zoho tools, blueprint capabilities with building workflow, ease of assigning tickets to techs, remote access option directly through the tickets. Read more

Cons:

No alerts to end user when the ticket is passed from one agent to the next. Read more

This information was sourced from Zoho Desk

Who Uses Zoho Desk?

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...

Countries available

Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany , India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Switzerland, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States and 21 others

Languages

Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian , Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese and 9 others

RingEX

4.2 (1,203)

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This information was sourced from verified user reviews of RingEX

Ease of Use 4.2
Customer Service 4.0
Value for Money 4.1

Verified reviewers

+

"Overall we really liked Ring Central. The only reason we switched away was because a friend started..." Read the full review

Rick

Owner in US

This information was sourced from RingEX

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of RingEX

Pros:

Ring Central is very robust and the cost reflects that for the most part. Read more

Cons:

The sales dept made 3 appointments and no showed all 3 times. My inside support person is a a grouchy B---OTCH who wants to argue with me and tells me I am the only one every that has been unhappy. Read more

This information was sourced from RingEX

Who Uses RingEX?

RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes.

Countries available

Canada, Ireland, Jersey, Netherlands, United Kingdom, United States

Languages

English

Bitrix24

4.2 (945)

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This information was sourced from verified user reviews of Bitrix24

Ease of Use 4.0
Customer Service 4.0
Value for Money 4.2

Verified reviewers

+

"I have been using bitrix24 for the past one year and I can bold say it's the best. With a wide..." Read the full review

ITORO

Deputy Head Contracting and Account Management in Nigeria

This information was sourced from Bitrix24

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Bitrix24

Pros:

The software is extremely inexpensive. There is a fair amount of functionality at all levels of the membership plans. Read more

Cons:

Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Read more

This information was sourced from Bitrix24

Who Uses Bitrix24?

Marketing, HR, project management, customer service, legal, retail, travel, transportation, storage, restaurant, and remote work.

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 218 others

Languages

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish , Thai, Traditional Chinese, Turkish, Vietnamese and 4 others

Nextiva

4.6 (909)

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This information was sourced from verified user reviews of Nextiva

Ease of Use 4.6
Customer Service 4.6
Value for Money 4.6

Verified reviewers

+

"Price, ease of use, access remotely with no issues." Read the full review

Karen

attorney in US

This information was sourced from Nextiva

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Nextiva

Pros:

I like how quick their service is when it comes to asking questions or needing to add a new line. Read more

Cons:

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market. Read more

This information was sourced from Nextiva

Who Uses Nextiva?

Businesses of any size who want to better connect with their customers.

Countries available

United States

Languages

English

Talkdesk

4.5 (730)

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This information was sourced from verified user reviews of Talkdesk

Ease of Use 4.7
Customer Service 4.6
Value for Money 4.5

Verified reviewers

+

"TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk..." Read the full review

Cortney

Billing Specialist in US

This information was sourced from Talkdesk

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Talkdesk

Pros:

Simple to use and their support team is amazing. Read more

Cons:

Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I cannot answer a call in time. Read more

This information was sourced from Talkdesk

Who Uses Talkdesk?

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven...

Countries available

Australia, Brazil, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands , New Zealand, Spain, United Kingdom, United States and 4 others

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Google Voice

4.5 (710)

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This information was sourced from verified user reviews of Google Voice

Ease of Use 4.6
Customer Service 4.2
Value for Money 4.6

Verified reviewers

+

"I i have had a wonderful experience with google voice" Read the full review

Jared

Handyman in US

This information was sourced from Google Voice

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Google Voice

Pros:

It was pretty simple to use. It had a sleek design via the website. Read more

Cons:

Sometimes this is a little awkward when asking someone high profile to call you. Read more

This information was sourced from Google Voice

Who Uses Google Voice?

Not provided by vendor

Countries available

United States

Languages

English

VoIP.ms

4.8 (695)

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This information was sourced from verified user reviews of VoIP.ms

Ease of Use 4.4
Customer Service 4.8
Value for Money 4.8

Verified reviewers

+

"I previously ran Asterisk PBX locally, with a variety of VoIP trunk providers. Worked great, until..." Read the full review

Dave

CEO in Canada

This information was sourced from VoIP.ms

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of VoIP.ms

Pros:

Ease of purchasing numbers and getting them integrated with my PBX. Read more

Cons:

Reports online of fraud callers using account balance, some on otherwise unused sub-accounts, so not a local leak. Read more

This information was sourced from VoIP.ms

Who Uses VoIP.ms?

Any business looking to simplify their communications. Any reseller looking for a fully customizable interface and any residential looking for a...

Countries available

Canada

Languages

French

GoTo Connect

4.5 (668)

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This information was sourced from verified user reviews of GoTo Connect

Ease of Use 4.4
Customer Service 4.6
Value for Money 4.4

Verified reviewers

+

"It's one of the least buggy software out there when it comes to video and audio conferencing." Read the full review

Rahul

Software Software in US

This information was sourced from GoTo Connect

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of GoTo Connect

Pros:

VOIP cloud based software is easy to use, easy to implement, and allows you to work from anywhere with connectivity. Read more

Cons:

The app does not work very well for which I depend on it greatly being out of the office so I had to modify and my a second number for my phone to have it forwarded to it. Read more

This information was sourced from GoTo Connect

Who Uses GoTo Connect?

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

Countries available

Australia, Canada, Germany, Ireland, United Kingdom, United States

Languages

English, French, German, Portuguese, Spanish

CallHippo

4.4 (638)

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This information was sourced from verified user reviews of CallHippo

Ease of Use 4.4
Customer Service 4.6
Value for Money 4.2

Verified reviewers

+

"All in all, this is by far one of the best product I have used for cold calling." Read the full review

Aditi

Cluster Lead - Outbound in India

This information was sourced from CallHippo

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of CallHippo

Pros:

Integration was seamless, service can be used hassle free. Read more

Cons:

Fraud never try this platform. Your card will be charged for $700. Read more

This information was sourced from CallHippo

Who Uses CallHippo?

Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power...

Countries available

Albania, Antigua & Barbuda, Argentina, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus , Belgium, Belize, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Grenada, Guatemala, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Kazakhstan, Latvia, Lithuania, Malaysia, Malta, Mexico, Moldova, Montenegro, Myanmar (Burma), Netherlands, New Zealand, Nicaragua, North Macedonia, Norway, Panama, Peru, Philippines, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Thailand, Trinidad & Tobago, Türkiye, Ukraine, United Kingdom, United States, Venezuela, Vietnam and 79 others

Languages

Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English , Estonian, European Portuguese, Finnish, French, German, Greek, Hindi, Hungarian, Icelandic, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese and 32 others

Ringover

4.6 (631)

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This information was sourced from verified user reviews of Ringover

Ease of Use 4.8
Customer Service 4.6
Value for Money 4.5

Verified reviewers

+

"Generally, it is a great opportunity to have a better alternative as we used Skype for years. After..." Read the full review

Rashad

Photographer in Azerbaijan

This information was sourced from Ringover

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Ringover

Pros:

Landline and mobile calls for most countries are done at no extra cost per minute. The support is good and the staff is responsive. Read more

Cons:

Sometimes their is a delay a few seconds between when you speak and the person on the phone which I believe will be fixed sooner than later. Read more

This information was sourced from Ringover

Who Uses Ringover?

Small Businesses Mid-size Enterprises

Countries available

Belgium, Canada, France, Spain, United Kingdom, United States

Languages

English, French, Spanish

CXone Mpower

4.2 (587)

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This information was sourced from verified user reviews of CXone Mpower

Ease of Use 4.2
Customer Service 4.0
Value for Money 4.0

Verified reviewers

+

"implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of..." Read the full review

Tomáš

Social Media Specialist in Czechia

This information was sourced from CXone Mpower

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of CXone Mpower

Pros:

It allows for extreme flexibility and adjustments to business practices and processes allowing for significant cost savings and improved customer relations. Read more

Cons:

Sometimes, calls get dropped automatically, which reflects as "refused," and negatively impacts employee efforts. Read more

This information was sourced from CXone Mpower

Who Uses CXone Mpower?

Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.

Countries available

Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium , Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany, Ghana, Greece, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, St. Lucia, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turks & Caicos Islands, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam and 99 others

Languages

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German , Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese and 13 others

Dialpad

4.2 (543)

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This information was sourced from verified user reviews of Dialpad

Ease of Use 4.3
Customer Service 4.0
Value for Money 4.1

Verified reviewers

+

"Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great." Read the full review

Kalina

Freelance and Human resources in US

This information was sourced from Dialpad

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Dialpad

Pros:

Customer Service worked very well, they help with any technical problem that I might have and in general the program was very easy to use, practical and very eficient. Read more

Cons:

This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Read more

This information was sourced from Dialpad

Who Uses Dialpad?

Any size sales organization looking to drive rep efficiency and speed up ramp times.

Countries available

Australia, Canada, Japan, New Zealand, United Kingdom, United States

Languages

English, French, Japanese

Twilio

4.4 (478)

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This information was sourced from verified user reviews of Twilio

Ease of Use 4.2
Customer Service 4.1
Value for Money 4.2

Verified reviewers

+

"We used Twillio as our primary phone tool to manage and distribute contacts between a large group..." Read the full review

Nikita

Marketing Manager CRM in Germany

This information was sourced from Twilio

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Twilio

Pros:

The documentation of Twilio APIs is very clear, and the pricing is easily understandable. Their services are reliable and easy to integrate into your own projects. Read more

Cons:

It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing. Read more

This information was sourced from Twilio

Who Uses Twilio?

Businesses of all sizes that need cloud communication solutions in over 180 different countries.

Countries available

Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China , Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States and 10 others

Languages

Brazilian Portuguese, English, French, German, Japanese, Spanish

Five9

4.2 (473)

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This information was sourced from verified user reviews of Five9

Ease of Use 4.2
Customer Service 4.3
Value for Money 4.0

Verified reviewers

+

"Easy to use and with a great reporting system to keep track of KPIs and time management, and best..." Read the full review

cid

Sales Manager in Honduras

This information was sourced from Five9

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Five9

Pros:

The cost of this product is very inviting. The reporting is very extensive and takes some getting used to, but it's also very thorough. Read more

Cons:

There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an endless loading symbol). Read more

This information was sourced from Five9

Who Uses Five9?

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise...

Countries available

Brazil, United Kingdom, United States

Languages

English, French, German, Polish, Portuguese, Spanish

3CX

4.4 (444)

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This information was sourced from verified user reviews of 3CX

Ease of Use 4.4
Customer Service 4.1
Value for Money 4.3

Verified reviewers

+

"Overall this is a great software program for any company that gets a high volume of calls" Read the full review

Jessica

Account Manager in US

This information was sourced from 3CX

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of 3CX

Pros:

Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software. Read more

Cons:

Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre. Read more

This information was sourced from 3CX

Who Uses 3CX?

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to...

Countries available

Albania, American Samoa, Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus , Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Haiti, Honduras, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Jamaica, Jersey, Kiribati, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Marshall Islands, Mexico, Micronesia, Moldova, Monaco, Montenegro, Nauru, Netherlands, New Caledonia, New Zealand, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Palau, Papua New Guinea, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Samoa, San Marino, Serbia, Slovakia, Slovenia, Solomon Islands, Spain, Sweden, Switzerland, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Ukraine, United Kingdom, United States, Uruguay, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Åland Islands and 103 others

Languages

Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Polish, Russian, Spanish , Turkish and 1 others

Convoso

4.5 (358)

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This information was sourced from verified user reviews of Convoso

Ease of Use 4.7
Customer Service 4.5
Value for Money 4.5

Verified reviewers

+

"My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO..." Read the full review

Malik

SALES AGENT in Belize

This information was sourced from Convoso

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Convoso

Pros:

Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile. Read more

Cons:

Dashboard integration wanted to webhook into our CRM and seemed a bit difficult. Read more

This information was sourced from Convoso

Who Uses Convoso?

The Best F 'ING Dialer. Since 2006, Convoso has been helping call centers dominate with AI-powered tools. Trusted by thousands across industries, we...

Countries available

Canada, India, Pakistan, Philippines, United States

Languages

English

Textedly

4.5 (353)

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This information was sourced from verified user reviews of Textedly

Ease of Use 4.5
Customer Service 4.5
Value for Money 4.5

Verified reviewers

+

"We are a subscription based e-commerce company and we use Textedly to connect with users when their..." Read the full review

Amin

Founder, Executive Director in US

This information was sourced from Textedly

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Textedly

Pros:

There's also no limit to subscribers, which really helps build the clientele list. Read more

Cons:

No mobile apps nor video tutorials and not event one integration. Compared to others the large, monthly cost did not get you nearly what the competitors would give you. Read more

This information was sourced from Textedly

Who Uses Textedly?

Small to medium to large businesses and organizations. Including professional services, and non-profit organizations.

Countries available

United States

Languages

English

Grasshopper

4.3 (347)

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This information was sourced from verified user reviews of Grasshopper

Ease of Use 4.4
Customer Service 4.3
Value for Money 4.3

Verified reviewers

+

"We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is..." Read the full review

Alexandra

Chief Executive Officer in

This information was sourced from Grasshopper

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Grasshopper

Pros:

It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording. Read more

Cons:

The website's settings were hard to navigate and setting up the incoming call workflow was too cumbersome. Read more

This information was sourced from Grasshopper

Who Uses Grasshopper?

Built specifically for small business owners, the Grasshopper virtual phone system enables entrepreneurs to keep personal and business calls...

Countries available

Canada, United States

Languages

English

Vonage Business Communications

4.0 (318)

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This information was sourced from verified user reviews of Vonage Business Communications

Ease of Use 4.1
Customer Service 3.7
Value for Money 3.8

Verified reviewers

+

"Great!!! I definitely recommend this software and even though it might seem a bit more expensive..." Read the full review

Angela Paez,

GM in US

This information was sourced from Vonage Business Communications

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Vonage Business Communications

Pros:

Vonage is extremely helpful in our day-to-day operations because we can quickly pull up numbers and copy them over onto our scheduling/client platform to see which clients called immediately. Read more

Cons:

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult. Read more

This information was sourced from Vonage Business Communications

Who Uses Vonage Business Communications?

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform...

Countries available

Canada, United States

Languages

English

8x8 Work

4.0 (308)

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This information was sourced from verified user reviews of 8x8 Work

Ease of Use 4.1
Customer Service 3.7
Value for Money 3.9

Verified reviewers

+

"We've been with them for about 4 years now and they've been fantastic. When we were first with..." Read the full review

Jim

President in US

This information was sourced from 8x8 Work

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of 8x8 Work

Pros:

After much research we went with 8x8. Their customer support and ease of use was the deciding factor. Read more

Cons:

Pricing is expensive and it is hard to scale as the company grows. Read more

This information was sourced from 8x8 Work

Who Uses 8x8 Work?

Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration.

Countries available

Australia, Canada, New Zealand, United Kingdom, United States

Languages

English

Kixie PowerCall

4.7 (290)

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This information was sourced from verified user reviews of Kixie PowerCall

Ease of Use 4.7
Customer Service 4.7
Value for Money 4.6

Verified reviewers

+

"The support is top notch along with the website." Read the full review

David

Founder CEO in US

This information was sourced from Kixie PowerCall

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of Kixie PowerCall

Pros:

The ease for calling people consistently with simple navigation on the caller page. Read more

Cons:

When the dial is up, below where you type in the number is the name of the previous person you called. At first I was confused on who I was calling. Read more

This information was sourced from Kixie PowerCall

Who Uses Kixie PowerCall?

CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps

Countries available

Australia, Canada, Israel, Mexico, New Zealand, Philippines, United Kingdom, United States

Languages

English

MiVoice Business Solution

4.2 (284)

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This information was sourced from verified user reviews of MiVoice Business Solution

Ease of Use 4.1
Customer Service 3.9
Value for Money 3.8

Verified reviewers

+

"The overall function of it is easy to use. There are plenty of options for make busy and the..." Read the full review

Melinda

Correspondence in US

This information was sourced from MiVoice Business Solution

Call Transfer
Automatic Call Distribution
Voice Mail
Call Recording
VoIP
Caller ID
Computer Telephony Integration
Reporting/Analytics
Call Monitoring

This information was sourced from verified user reviews of MiVoice Business Solution

Pros:

This is a fully featured solution based on several solutions acquired by Mitel in the last few years. Read more

Cons:

Their support has become horrible. Their customer support portal is not user friendly. Read more

This information was sourced from MiVoice Business Solution

Who Uses MiVoice Business Solution?

MiVoice Business is a complete unified communications solution designed to fit the unique needs of small, medium and large organizations up to 65,000...

Countries available

Canada

Languages

Not provided by vendor

Telephony Software

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