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Telephony Software

Telephony software automates the electronic transmission of voice and data, often to improve call centre efficiency. Business telephony systems allow all types of organisations increased flexibility in managing their incoming and outgoing call options as well as a variety of fax and data features. In addition to optimising an organisation's internal operations, Telephony solutions also offer expanded outgoing capabilities, providing an infrastructure for call centre management, help desk operations, predictive dialling applications, Customer Relationship Management (CRM) features and telemarketing software. Find the best telephony system for your organisation in Australia.

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