---
description: Discover and compare Free Help Desk Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Help Desk Software - Capterra Australia 2026
---

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# Help Desk Software

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> Help Desk Software is a valuable software solution designed to streamline and enhance customer support and helpdesk operations in Australia. With a support desk system, businesses can efficiently manage and resolve customer inquiries, issues, and requests. This help desk software provides a centralized platform for logging, tracking, and prioritizing customer tickets, ensuring timely and effective resolution. An IT helpdesk software is specifically tailored for IT support teams, offering features such as remote troubleshooting, asset management, and knowledge base integration. With a helpdesk system, businesses can improve customer satisfaction by providing prompt and efficient support. Whether you are a small business or a medium-sized enterprise, our directory offers a range of ticketing system options to meet your needs, from managing customer tickets to tracking support performance. Our ticketing system solutions provide the tools necessary to enhance customer service, streamline processes, and ensure customer satisfaction. Browse our directory to find the best ticketing system for your organization's helpdesk needs in Australia.

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## Products

1. [LBi HR HelpDesk](https://www.capterra.com.au/software/119815/lbi-hr-helpdesk) — 4.3/5 (3 reviews) — The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly.
2. [Gnatta](https://www.capterra.com.au/software/144153/gnatta) — 4.7/5 (3 reviews) — Gnatta provides CCaaS solutions to some of the world’s biggest brands, making their call centres more efficient, and more effective.
3. [Awesome Support](https://www.capterra.com.au/software/182090/awesome-support) — 3.7/5 (3 reviews) — Support and helpdesk plugin for WordPress that helps businesses with automatic agent assignment, time tracking, and custom fields.
4. [Request Tracker](https://www.capterra.com.au/software/210595/request-tracker) — 4.3/5 (3 reviews) — Request Tracker is the open, customizable ticketing system for teams who want control and simplicity without vendor lock-in.
5. [HelpdeskEddy](https://www.capterra.com.au/software/150507/helpdeskeddy) — 5.0/5 (2 reviews) — An efficient web-based system of customer service with live chat and mobile integration included in all versions.
6. [SteadyPoint Helpdesk](https://www.capterra.com.au/software/180106/steadypoint-office-365-help-desk) — 4.5/5 (2 reviews) — Helpdesk is an ITIL \& HIPAA-compliant SharePoint Add-in for ticket management, automation, SLA tracking, reporting, and self-service.
7. [SAAS First](https://www.capterra.com.au/software/1049064/saas-first) — 5.0/5 (2 reviews) — Milly by SAAS First is an AI chatbot for SaaS SMEs, enhancing support with real-time, accurate responses \& 24/7 availability.
8. [CX Genie](https://www.capterra.com.au/software/1069278/CX-Genie) — 4.0/5 (2 reviews) — CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations
9. [HelpMaster](https://www.capterra.com.au/software/16144/helpmaster) — 5.0/5 (1 reviews) — Web enabled Windows based help desk software with advanced workflow design and email integration.
10. [Focus Desk](https://www.capterra.com.au/software/155334/focus-desk) — 5.0/5 (1 reviews) — Focus Desk is a state-of-the-art system for automatic logging of customer inquiries and their quick, easy handling for improved service
11. [Gfacility](https://www.capterra.com.au/software/174067/gfacility) — 5.0/5 (1 reviews) — Gfacility is a modern IWMS solution that uses artificial intelligence to simplify \& automate the workplace.
12. [Desky](https://www.capterra.com.au/software/203614/desky) — 5.0/5 (1 reviews) — Simplified helpdesk ticketing system and live chat platform for startups and businesses.
13. [BoldDesk](https://www.capterra.com.au/software/1032611/bolddesk) — 5.0/5 (1 reviews) — BoldDesk is premium customer service software that allows your organization to turn customers into fans.
14. [Deskhero](https://www.capterra.com.au/software/1061614/deskhero) — 5.0/5 (1 reviews) — Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service.
15. [Seraph](https://www.capterra.com.au/software/135361/seraph) (0 reviews) — Open source web-based highly customisable customer support management system for IT support companies.
16. [Helpy](https://www.capterra.com.au/software/149741/helpy) (0 reviews) — A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities.
17. [uCare Help Desk](https://www.capterra.com.au/software/170364/ucare-help-desk) (0 reviews) — Free and open source software that has a help desk for your business with agents, usergroups, search, filter, and assigned tickets.
18. [Thulium](https://www.capterra.com.au/software/177330/thulium) (0 reviews) — AI-powered omnichannel contact center. VoIP, tickets \& CRM in one tool. Streamline CX with automation, real-time analytics \& API.
19. [SympoQ](https://www.capterra.com.au/software/181195/sympoq) (0 reviews) — AI-powered help desk software built to automate customer service and support activities across multiple inbound channels.
20. [IssueCentre](https://www.capterra.com.au/software/186850/issuecentre) (0 reviews) — Help desk tool that enables responsive customer service through access management, ticket reminders, knowledge base and more.
21. [CommBox](https://www.capterra.com.au/software/194615/commbox-platform) (0 reviews) — All-in-one customer support \& messaging platform. CommBox designed to create an effective dialogue between you and your customers.
22. [Barista](https://www.capterra.com.au/software/202592/barista) (0 reviews) — Espressive Barista automates help desks with AI, improving productivity while saving time and money.
23. [KIX](https://www.capterra.com.au/software/1023292/kix) (0 reviews) — KIX is the open source based service management software for IT service management and technical service.
24. [SOGEDES.X](https://www.capterra.com.au/software/1032935/sogedesx) (0 reviews) — User-friendly and intuitive cloud-based omnichannel software for call and contact centres for perfect customer experience\!
25. [CDESK](https://www.capterra.com.au/software/1036466/cdesk) (0 reviews) — Helpdesk and service desk, designed to digitize business processes, with ticketing, customer contact, SLA's, SLO's and work registry.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)
- [Knowledge Base Software](https://www.capterra.com.au/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.com.au/directory)

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Connect via Open API to your CRM/ERP systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d81839a-b689-4c94-8bd1-fe304c8e69c3.png","url":"https://www.capterra.com.au/software/177330/thulium","@type":"ListItem"},{"name":"SympoQ","position":19,"description":"SympoQ provides AI-powered help desk software built to automate customer support activities. 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CommBox designed to create an effective dialogue between you and your customers. As a completely open, customized and secure platform CommBox lets you conduct seamless omnichannel communication between marketing, sales, IT, customer support and your customers anytime, anywhere, wherever it is most convenient through bots, email, chat, video, voice, SMS, social media and through other digital channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30c011df-892f-45a4-a6cb-3df3f7fbb354.png","url":"https://www.capterra.com.au/software/194615/commbox-platform","@type":"ListItem"},{"name":"Barista","position":22,"description":"Espressive Barista, our AI-based virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace giving employees the kind of self-service experience that they have come to expect from their consumer lives. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25bc4d68-0c8a-44bd-a8b4-9acfd00c7be1.png","url":"https://www.capterra.com.au/software/202592/barista","@type":"ListItem"},{"name":"KIX","position":23,"description":"KIX is THE powerful open source ITSM software for versatile use, especially in IT service management & technical customer service. KIX offers individually adaptable basic functions: ticket & asset management, customer portal, knowledge database, reporting, on-premise & SaaS as well as 15 ITIL 4 practices.\n\nExtensions are e.g. a mobile app for professional field service management and connect add-ons for the integration of related IT systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94649785-94a0-428a-9506-5310da9ce65d.png","url":"https://www.capterra.com.au/software/1023292/kix","@type":"ListItem"},{"name":"SOGEDES.X","position":24,"description":"SOGEDES.X is an omnichannel cloud solution for inbound, outbound and blended contact centres & call centres. X stands for Experience: customers are delighted across channels and the customer relationship can be managed easily and effectively.\n\nAdvantages: \nEasy to use, intuitive interface, fast onboarding, clear contact information and support through automation, comprehensive routing settings and drag-and-drop functions, DSGVO-compliant data storage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c8c4468d-f763-4502-97dd-31675d680005.jpeg","url":"https://www.capterra.com.au/software/1032935/sogedesx","@type":"ListItem"},{"name":"CDESK","position":25,"description":"CDESK is a helpdesk and service desk software that designed for the digitalization and standardization of a company's business processes. CDESK provides tools for, e.g. improving communication with customers, processing requests, registering employees' work time and keeping the SLA and SLO deadlines.  For IT environments, CDESK meets requirements of a demanding Service Desk (ITSM tool).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d0ee0d4-ba29-4838-9e56-5e3255274f9a.jpeg","url":"https://www.capterra.com.au/software/1036466/cdesk","@type":"ListItem"}],"numberOfItems":25}
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