---
description: Discover and compare Free Help Desk Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Help Desk Software - Capterra Australia 2026
---

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# Help Desk Software

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> Help Desk Software is a valuable software solution designed to streamline and enhance customer support and helpdesk operations in Australia. With a support desk system, businesses can efficiently manage and resolve customer inquiries, issues, and requests. This help desk software provides a centralized platform for logging, tracking, and prioritizing customer tickets, ensuring timely and effective resolution. An IT helpdesk software is specifically tailored for IT support teams, offering features such as remote troubleshooting, asset management, and knowledge base integration. With a helpdesk system, businesses can improve customer satisfaction by providing prompt and efficient support. Whether you are a small business or a medium-sized enterprise, our directory offers a range of ticketing system options to meet your needs, from managing customer tickets to tracking support performance. Our ticketing system solutions provide the tools necessary to enhance customer service, streamline processes, and ensure customer satisfaction. Browse our directory to find the best ticketing system for your organization's helpdesk needs in Australia.

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## Products

1. [Vorex](https://www.capterra.com.au/software/129013/vorex-business-management) — 3.8/5 (17 reviews) — Vorex automates the entire lifecycle of each employee; talent and skills management, performance, succession planning, and time entry.
2. [Genuity IT Admin Suite](https://www.capterra.com.au/software/189667/genuity-it-admin-suite) — 4.6/5 (17 reviews) — Genuity¿s helpdesk simplifies your workflow. Quick and easy request handling. Collect, collaborate and review team performance.
3. [Help Sumo](https://www.capterra.com.au/software/135091/help-sumo) — 5.0/5 (15 reviews) — A complete online help desk solution for providing professional support to your products or services
4. [Watermelon](https://www.capterra.com.au/software/184195/watermelon) — 4.6/5 (15 reviews) — AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools.
5. [ManageEngine SupportCenter Plus](https://www.capterra.com.au/software/162095/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support
6. [ProProfs Help Desk](https://www.capterra.com.au/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
7. [Desk360](https://www.capterra.com.au/software/212006/desk360) — 4.7/5 (14 reviews) — A cloud-based omnichannel customer support platform with 360-degree customer view.
8. [everything HelpDesk](https://www.capterra.com.au/software/127267/everything-helpdesk) — 4.3/5 (13 reviews) — \#1 for schools, universities, and state and local government. Simplifies ticket submission and automates workflow and reporting.
9. [FreeScout](https://www.capterra.com.au/software/208727/freescout) — 4.2/5 (13 reviews) — Super user-friendly and lightweight free open-source help desk and shared mailbox (PHP7+MySQL).
10. [Trakdesk](https://www.capterra.com.au/software/150996/trakdesk) — 4.9/5 (12 reviews) — SAAS customer support and helpdesk software, hosted in the cloud and readily available.
11. [Desk365](https://www.capterra.com.au/software/1019822/desk365) — 4.9/5 (12 reviews) — Desk365 is an AI-powered ticketing system for teams of all sizes.
12. [Wowdesk](https://www.capterra.com.au/software/183320/help-desk-solution) — 4.7/5 (11 reviews) — Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience
13. [Suptask](https://www.capterra.com.au/software/215702/suptask) — 4.7/5 (10 reviews) — Internal ticketing system purely on Slack where your conversations and messages turns into structured tickets.
14. [Rexpondo](https://www.capterra.com.au/software/218137/otrs-community-edition) — 4.8/5 (9 reviews) — Rexpondo is a modern Help Desk Ticketing and ITSM software structured on standardized ITIL processes.
15. [FuseDesk](https://www.capterra.com.au/software/159468/fusedesk) — 4.0/5 (8 reviews) — Win more raving fans with the only helpdesk youll ever need. FuseDesk is an easy to use customer service platform for all channels.
16. [Helprace](https://www.capterra.com.au/software/135036/helprace) — 4.7/5 (7 reviews) — Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting
17. [Zammad](https://www.capterra.com.au/software/207587/zammad) — 4.6/5 (7 reviews) — Helpdesk solution that lets businesses manage customer queries, track support tickets, connect with clients via call/chat, and more.
18. [Revelation helpdesk](https://www.capterra.com.au/software/6682/revelation-helpdesk) — 3.6/5 (5 reviews) — 100% web-based help desk application that will improve your business management \& your customer relations.
19. [SmarterTrack](https://www.capterra.com.au/software/116529/smartertrack) — 4.4/5 (5 reviews) — Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues.
20. [ManageEngine ServiceDesk Plus MSP](https://www.capterra.com.au/software/169180/servicedesk-plus-msp) — 4.0/5 (5 reviews) — ServiceDesk Plus MSP is an ITIL-ready service desk for managed service providers with features built on ITSM best practices.
21. [Neoforce](https://www.capterra.com.au/software/1016447/neoforce) — 4.8/5 (5 reviews) — Neoforce, business done right. We create software that works perfectly out-of-the-box for your company\! ITSM, FMIS, CRM, ERP and more\!
22. [Sugester](https://www.capterra.com.au/software/143136/sugester) — 4.0/5 (4 reviews) — Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.
23. [OneHash Chat](https://www.capterra.com.au/software/1028944/onechat) — 5.0/5 (4 reviews) — Resolving queries or strategizing marketing, OneHash Chat is the go-to user-friendly platform for an effective Help Desk experience.
24. [CustomerWise](https://www.capterra.com.au/software/960/customerwise) — 4.0/5 (3 reviews) — CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management.
25. [Web Tracks](https://www.capterra.com.au/software/38130/web-tracks) — 4.3/5 (3 reviews) — Audits and tracks PC's, peripherals, software media, licensing \& documentation, purchasing and help desk tickets \& more.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)
- [Knowledge Base Software](https://www.capterra.com.au/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.com.au/directory)

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From your very first support rep to one hundredand beyond! \nFuseDesk unites your channels, teams and reporting with everything in one place from email, live chat, phone, SMS, Facebook Messenger, and more.\nFree up more time with easy to use templates and workflow automation.\nKeep customers smiling with reports that help predict what keeps them happy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/686bb408-fe09-4c13-a331-24536dfb05c1.png","url":"https://www.capterra.com.au/software/159468/fusedesk","@type":"ListItem"},{"name":"Helprace","position":16,"description":"Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cba82bf-1fa9-4cca-a2a7-269e6a492e49.png","url":"https://www.capterra.com.au/software/135036/helprace","@type":"ListItem"},{"name":"Zammad","position":17,"description":"Zammad is an open-source helpdesk system that lets you manage all of your company's communication channels from within the same platform. It is based on current web technologies such as WebApp/HTML5, WebSockets, and REST in the frontend and relies on Ruby on Rails in the backend. Thanks to its REST API, Zammad can be easily implemented in existing system environments.  In addition, it also offers many connections out of the box, e.g. for telephone, user administration, or monitoring.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29af6ea9-42ff-48ca-a3bb-2e33e092cd6f.png","url":"https://www.capterra.com.au/software/207587/zammad","@type":"ListItem"},{"name":"Revelation helpdesk","position":18,"description":"Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to \"ease of use,\" Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c2e0c52b-c822-48d7-8b4a-3d6d14b689cd.png","url":"https://www.capterra.com.au/software/6682/revelation-helpdesk","@type":"ListItem"},{"name":"SmarterTrack","position":19,"description":"SmarterTrack is the only help desk software you'll ever need, allowing you to better utilize employees while lowering the total cost of overall customer support! Deliver unparalleled customer service by offering multiple communication channels: email ticketing, live chat and VoIP integration, and self-service resources like a knowledge base and customer support community. Manage communications at distributed locations around the world from a Web browser using a desktop, tablet or mobile device.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8ffce9-9cc4-4d9e-95d7-dd8270680625.png","url":"https://www.capterra.com.au/software/116529/smartertrack","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus MSP","position":20,"description":"ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive service desk that includes a streamlined ticketing system; centralized account management features; built-in modules for IT asset, problem, and change management; remote control; advanced reporting and analytics; seamless integrations with native and third-party applications; and a lot more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2fb9ae88-8d63-49d1-8329-309eec51470c.png","url":"https://www.capterra.com.au/software/169180/servicedesk-plus-msp","@type":"ListItem"},{"name":"Neoforce","position":21,"description":"Neoforce is a cloud-based SaaS platform offering a suite of tools to streamline business operations. Key features include Service Management (ITSM, ITIL, FMIS, ESM), Asset Management with a flexible data structure, a dedicated Customer Portal, integrated CRM, and Contract Management. \nDesigned for scalability and customization, Neoforce provides a unified, user-friendly solution for businesses of all sizes. With transparent pricing and robust security, it's your all-in-one management solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8cd4214d-bd7d-4683-9994-554a7d096e5b.png","url":"https://www.capterra.com.au/software/1016447/neoforce","@type":"ListItem"},{"name":"Sugester","position":22,"description":"Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities.\nSugester combines the most important features of help desk and CRM software without sacrificing simplicity. 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