---
description: Discover and compare Free Help Desk Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Help Desk Software - Capterra Australia 2026
---

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# Help Desk Software

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> Help Desk Software is a valuable software solution designed to streamline and enhance customer support and helpdesk operations in Australia. With a support desk system, businesses can efficiently manage and resolve customer inquiries, issues, and requests. This help desk software provides a centralized platform for logging, tracking, and prioritizing customer tickets, ensuring timely and effective resolution. An IT helpdesk software is specifically tailored for IT support teams, offering features such as remote troubleshooting, asset management, and knowledge base integration. With a helpdesk system, businesses can improve customer satisfaction by providing prompt and efficient support. Whether you are a small business or a medium-sized enterprise, our directory offers a range of ticketing system options to meet your needs, from managing customer tickets to tracking support performance. Our ticketing system solutions provide the tools necessary to enhance customer service, streamline processes, and ensure customer satisfaction. Browse our directory to find the best ticketing system for your organization's helpdesk needs in Australia.

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## Products

1. [eDesk](https://www.capterra.com.au/software/137210/xsellco-helpdesk) — 4.4/5 (71 reviews) — eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
2. [Alloy Navigator](https://www.capterra.com.au/software/108129/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
3. [SherpaDesk](https://www.capterra.com.au/software/136172/sherpadesk) — 4.7/5 (62 reviews) — Finally a customer support solution that focuses on what really matters - Time
4. [Motadata ServiceOps](https://www.capterra.com.au/software/153905/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
5. [AzureDesk](https://www.capterra.com.au/software/151394/azuredesk) — 4.5/5 (50 reviews) — Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
6. [Vision Helpdesk](https://www.capterra.com.au/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
7. [Raiseaticket](https://www.capterra.com.au/software/182383/raiseaticket) — 4.7/5 (46 reviews) — Raiseaticket is a free cloud-based help desk software that enables users to manage customer support tickets and service requests.
8. [GLPI](https://www.capterra.com.au/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
9. [NABD System](https://www.capterra.com.au/software/142595/nabd) — 4.6/5 (38 reviews) — Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
10. [ThriveDesk](https://www.capterra.com.au/software/1020527/thrivedesk) — 4.7/5 (37 reviews) — Connect with customers and resolve their issues through ticket and feedback management.
11. [User.com](https://www.capterra.com.au/software/144916/usercom) — 4.6/5 (36 reviews) — User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
12. [Helpshift](https://www.capterra.com.au/software/150923/helpshift) — 3.9/5 (29 reviews) — Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
13. [ITM IT Asset Management](https://www.capterra.com.au/software/148102/asset-management) — 5.0/5 (28 reviews) — Web-based Asset Management software that helps you monitor and manage assets in your organization.
14. [FocalScope](https://www.capterra.com.au/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
15. [C-Desk](https://www.capterra.com.au/software/136972/c-desk) — 4.7/5 (27 reviews) — Help desk solution with service request management, knowledge base, task management, surveys.
16. [Intelligent Service Management](https://www.capterra.com.au/software/156351/cloud-service-management) — 4.4/5 (24 reviews) — ISM is an ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management
17. [UVdesk](https://www.capterra.com.au/software/158346/uvdesk) — 4.4/5 (24 reviews) — Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries.
18. [VobeSoft](https://www.capterra.com.au/software/182839/vobecustom) — 4.9/5 (23 reviews) — One clear 360-degree service overview. One platform for support, questions, and tickets to handle requests quickly and professionally.
19. [ITarian](https://www.capterra.com.au/software/185768/itarain) — 3.8/5 (23 reviews) — Centralized IT management platform that includes remote monitoring, patch management, and more.
20. [BlueSpice](https://www.capterra.com.au/software/169097/bluespice-mediawiki) — 4.3/5 (22 reviews) — BlueSpice MediaWiki complements your customer service with an enterprise-level wiki to create the perfect helpdesk.
21. [eBanqo](https://www.capterra.com.au/software/1015991/ebanqo) — 4.2/5 (22 reviews) — A customer engagement platform that enables you to sell your services and offer customer support on popular messaging channels.
22. [ClickDesk](https://www.capterra.com.au/software/125631/clickdesk) — 3.4/5 (21 reviews) — Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
23. [Officetree](https://www.capterra.com.au/software/191795/officetree) — 4.3/5 (20 reviews) — Cloud-based suite of integrated applications that enables businesses with CRM, invoicing, help desk, accounting, and more.
24. [Hipporello Service Desk for Trello](https://www.capterra.com.au/software/1010843/hipporello) — 4.8/5 (20 reviews) — An easy-to-use and affordable help desk solution, designed to transform the way you manage customer inquiries and support requests.
25. [ServoDesk](https://www.capterra.com.au/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)
- [Knowledge Base Software](https://www.capterra.com.au/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.com.au/directory)

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Developed and hosted in Germany, BlueSpice is the ultimate tool for building a robust, enterprise-level helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.capterra.com.au/software/169097/bluespice-mediawiki","@type":"ListItem"},{"name":"eBanqo","position":21,"description":"eBanqo is a customer engagement platform that:\n\n- Gives businesses an AI chatbot that responds to inquiries 24/7\n- Offers multichannel live chat that aggregates chats from the web, social and messaging apps in one dashboard\n- Provides automation to enable customers to onboard, purchase goods/services and resolve support issues from popular messaging apps and channels without speaking to a support rep.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d9d78d5-7d07-49d2-845c-e32fc58d0e5c.png","url":"https://www.capterra.com.au/software/1015991/ebanqo","@type":"ListItem"},{"name":"ClickDesk","position":22,"description":"Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7701f6d1-13f4-4dbe-89cc-58789c8cadc6.png","url":"https://www.capterra.com.au/software/125631/clickdesk","@type":"ListItem"},{"name":"Officetree","position":23,"description":"Cloud-based suite of integrated applications that enables businesses with CRM, invoicing, help desk, accounting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ecc3f3f-610a-46aa-a447-c64d53a6669c.png","url":"https://www.capterra.com.au/software/191795/officetree","@type":"ListItem"},{"name":"Hipporello Service Desk for Trello","position":24,"description":"An easy-to-use and affordable help desk solution, designed to transform the way you manage customer inquiries and support requests using forms and email. The software natively integrates with Trello allowing you to handle customer issues collaboratively and ensure exceptional service delivery.\n\nTicket Management: Seamlessly create, track, and prioritize support tickets for timely resolution.\n\nKnowledge Base: Empower customers with a centralized repository of FAQs, guides, and troubleshooting resources.\n\nAutomation: Streamline workflows and automate repetitive tasks to enhance efficiency.\n\nAnalytics and Reporting: Gain valuable insights into support performance and customer satisfaction metrics.\n\nCustomization: Tailor the desk to your unique requirements with customizable forms and branding options.\n\nExperience unparalleled customer support with our software. Start resolving issues faster and building stronger customer relations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c1985824-5fce-4c20-ad5f-80eb0db2241b.png","url":"https://www.capterra.com.au/software/1010843/hipporello","@type":"ListItem"},{"name":"ServoDesk","position":25,"description":"Improve service performance with ServoDesk. By adopting the latest web technologies including AI ServoDesk is designed to enable service departments to prioritise and resolve issues speedily in line with Resolution targets (sla's) .  Ease of Use and Automations are at the heart of ServoDesk, from code less workflows to Ai powered knowledge management and self help.\n\nOne of the best things about ServoDesk is how it delivers true Enterprise Service Management by enabling different departments to adopt best practice in service delivery. Whether it's IT, Facilities, HR, or any other department, they can all use the same platform and configured  the system to meet the individual departments needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef37a9c5-450e-4ff6-a651-5701e6c37e7b.png","url":"https://www.capterra.com.au/software/196664/servodesk","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/30008/help-desk/pricing/free/software?page=2#itemlist","numberOfItems":25}
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