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description: Page 7 - See the list of the best Call Centre Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 7 - Call Centre Software - Comparison & Reviews - Capterra Australia 2026
---

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# Call Centre Software

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> Call Center Software is a comprehensive solution designed to enhance the efficiency and productivity of call centers in Australia. Our calling software for call center enables organizations to effectively manage both inbound and outbound calls, ensuring exceptional customer service experiences. With call center systems, businesses can streamline their call handling processes, track call metrics, and optimize agent performance. This call software also integrates seamlessly with Crm systems, allowing for a holistic view of customer interactions and enabling personalized customer experiences. Whether you are a small call center or a large enterprise, our directory offers a range of call center software options to meet your specific needs. From call recording and analytics to intelligent routing and integration capabilities, our call center Crm systems provide the tools necessary to enhance customer satisfaction and drive business growth. Browse our directory to find the best call center software for your organization's call center operations in Australia.

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## Products

1. [Cloudya](https://www.capterra.com.au/software/184983/nfon) — 4.0/5 (19 reviews) — NFON Cloudya keeps your team connected anywhere with VoIP, video, and CRM integration. Scalable, secure, and easy to use.
2. [BigProfiles](https://www.capterra.com.au/software/186498/bigprofiles) — 4.5/5 (19 reviews) — BigProfiles is the first AI agent for CRM that autonomously creates predictive models.
3. [Sagicc](https://www.capterra.com.au/software/217309/sagicc) — 4.4/5 (19 reviews) — Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers.
4. [Eloquant](https://www.capterra.com.au/software/1022365/eloquant) — 4.3/5 (19 reviews) — All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
5. [AvidTrak](https://www.capterra.com.au/software/152198/avidtrak) — 4.9/5 (18 reviews) — Lowest Cost Call Tracking \& Contact Center Solution for PPC, SEO, Social Media and Print. Record calls and analyze conversations.
6. [Microcall](https://www.capterra.com.au/software/128915/microcall) — 4.6/5 (18 reviews) — Call queue reporting solution that complements a full-service call center solution by providing essential visibility at a lower cost.
7. [Alvaria Cloud](https://www.capterra.com.au/software/167594/alvaria) — 4.3/5 (18 reviews) — Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments
8. [Greenlight CRM](https://www.capterra.com.au/software/152888/greenlight-crm) — 4.9/5 (18 reviews) — Cloud-based contact centre platform that provides everything you need in one solution, fully customised to your business needs.
9. [Yodel](https://www.capterra.com.au/software/162262/yodel) — 4.0/5 (18 reviews) — Yodel is the phone system that unites all your communication in one place that your team already loves Slack\!
10. [Medallia Agent Connect](https://www.capterra.com.au/software/181460/stella-connect) — 4.9/5 (18 reviews) — Medallia Agent Connect brings customer feedback, QA \& coaching together to drive agent engagement, performance \& customer satisfaction.
11. [Ring4](https://www.capterra.com.au/software/186067/ring4) — 4.1/5 (18 reviews) — Ring4 is a video conferencing and business phone system in the cloud.
12. [Adversus](https://www.capterra.com.au/software/192973/adversus-dialer) — 4.8/5 (18 reviews) — Made for outbound call centers. We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise
13. [TalkChief](https://www.capterra.com.au/software/1011171/talkchief) — 4.9/5 (18 reviews) — Leverage TalkChief’s powerful features to provide the best Customer Experience\!
14. [DeepCall](https://www.capterra.com.au/software/1031078/deepcall) — 4.9/5 (18 reviews) — DeepCall by Sarv.com is a 100% in-house, AI-powered contact center solution;flexible, scalable, and built for smart enterprise workflow
15. [Evolux](https://www.capterra.com.au/software/1034039/evolux) — 4.8/5 (18 reviews) — A complete solution for Call Centers with critical operations and focus on customer experience.
16. [Calilio](https://www.capterra.com.au/software/1060583/calilio) — 4.3/5 (18 reviews) — Calilio is a business phone system designed to modernize your phone system
17. [EasyCall Cloud](https://www.capterra.com.au/software/147346/easycall-cloud) — 4.4/5 (17 reviews) — EasyCall Cloud: Scalable, flexible call center software with transparent pricing. Manage tasks, VoIP lines, and omnichannel support.
18. [Vocalcom Hermes360](https://www.capterra.com.au/software/1022651/vocalcom-hermes360) — 4.9/5 (17 reviews) — Choose an intuitive, omnichannel and AI-ready cloud contact center solution to offer exceptional customer service.
19. [Samespace](https://www.capterra.com.au/software/140362/novanet-c3) — 3.6/5 (16 reviews) — Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place.
20. [Vodia PBX](https://www.capterra.com.au/software/159316/vodia-pbx) — 4.7/5 (16 reviews) — Vodia is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers.
21. [CallShaper](https://www.capterra.com.au/software/157494/callshaper) — 4.9/5 (16 reviews) — An optimized contact center solution. Includes customizable IVR,AI, QA, scripting, intuitive interface, robust reporting and much more\!
22. [Ringba](https://www.capterra.com.au/software/176276/ringba) — 4.9/5 (16 reviews) — Enterprise grade inbound call tracking for businesses, call centers, and professional marketers.
23. [Intradiem](https://www.capterra.com.au/software/183147/intradiem-contact-center-rpa) — 4.4/5 (16 reviews) — Dynamic Workforce Orchestration for customer service—7x ROI, 6-10%+ productivity gains, 30 years proven results.
24. [Apizee](https://www.capterra.com.au/software/196053/apizee) — 4.8/5 (16 reviews) — Live video, screen sharing and co-browsing for more efficient sales and support teams.
25. [ICR Evolution](https://www.capterra.com.au/software/196596/icr-evolution) — 4.6/5 (16 reviews) — Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, \& social media.

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Page: 7 / 20\
Prev: [Previous page](https://www.capterra.com.au/directory/30007/call-center/software?page=6)\
Next: [Next page](https://www.capterra.com.au/directory/30007/call-center/software?page=8)

## Related Categories

- [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.com.au/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30007/call-center/software)
- [All Categories](https://www.capterra.com.au/directory)

-----

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The solution has an intuitive interface, with features such as multi-skill call distribution, IVR, quality monitoring, call recording, operation supervision, real-time reports and dashboards, in addition to a feature aimed at attendance via messaging applications such as WhatsApp.\n\nOur suite adapts to your operation through integrations with ERP and CRM systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67d6a080-e545-48e5-84cd-16384ee0c7f9.jpeg","url":"https://www.capterra.com.au/software/1034039/evolux","@type":"ListItem"},{"name":"Calilio","position":16,"description":"Calilio is a AI powered cloud phone system offering virtual numbers in 100+ countries since 2023. Its user-friendly dashboard and unified callbox let users text, call, send voicemails, chat, and share images from one window. Standard Plans start at $15/month ($12 annually) for features like a web/app dialer, call filters, history, blocking, and forwarding. Premium Plan and Customizable Enterprise plans are also available. Calilio’s AI-powered tools include sentiment analysis, call summaries, and transcriptions. Sentiment analysis identifies client emotions—positive, neutral, or negative while summaries and transcriptions simplify reviewing call purposes and outcomes, boosting efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86c2d4ec-1d0c-4daa-853a-9854f8117bf3.jpeg","url":"https://www.capterra.com.au/software/1060583/calilio","@type":"ListItem"},{"name":"EasyCall Cloud","position":17,"description":"EasyCall Cloud is an all-in-one online software solution for Call Centers - Contact center, offering scalability and flexibility. It provides transparent pricing and easy management of tasks, voice recharges, geographic numbers, and inbound channels. 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With this ultra-intuitive, omnichannel, and AI-ready solution, they can improve agent productivity & optimize customer conversations. Our user-friendly software provides agents with dedicated features to have smooth conversations and deliver personalized answers throughout the customer journey—whatever the communication channel—for a more efficient customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0b9b1f1-60a3-45a4-9acc-880078f230ad.jpeg","url":"https://www.capterra.com.au/software/1022651/vocalcom-hermes360","@type":"ListItem"},{"name":"Samespace","position":19,"description":"Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. \n\nWe seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. \n\nThe solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/57794f66-a52c-4982-b6a5-70c608d9bc8d.png","url":"https://www.capterra.com.au/software/140362/novanet-c3","@type":"ListItem"},{"name":"Vodia PBX","position":20,"description":"Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards and certified for use with Microsoft Teams, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms include AI functionality and are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for third-party business software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Visit Vodia on LinkedIn, Twitter, Facebook and YouTube.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e698125-9af6-48fa-b8f6-13a7853e8b01.png","url":"https://www.capterra.com.au/software/159316/vodia-pbx","@type":"ListItem"},{"name":"CallShaper","position":21,"description":"CallShaper is designed to empower outbound and inbound contact centers with 5+ agents. Our solutions are ideal for businesses making and receiving calls to and from USA and Canada.  We offer robust tools that streamline operations and enhance customer interactions across diverse industries using AI, QA, dynamic scripting, IVR, customized reporting, lead management, dispatching, multiple call handling, omni options, and more. Whether your focus is on sales, customer service, telemarketing, or any other form of customer engagement, CallShaper provides a scalable and efficient platform to meet your evolving needs.\n\nDon't let outdated technology hold your contact center back. Contact us today to discuss the benefits CallShaper can bring to your organization. Discover how our robust solutions can revolutionize your operations, enhance agent productivity, and deliver superior customer experiences. Buy with confidence, knowing you're partnering with a leader committed to your success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3835d790-6351-45aa-b588-eec504048e4f.png","url":"https://www.capterra.com.au/software/157494/callshaper","@type":"ListItem"},{"name":"Ringba","position":22,"description":"Ringba is the ultimate call tracking and analytics platform for professional marketers. Power your entire call business with Ringbas real-time call routing, ring tree bidding technology, and state-of-the-art reporting. All without contracts, minimums, or overages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca5ab653-cc5b-4997-80b5-ec85ccff3a62.png","url":"https://www.capterra.com.au/software/176276/ringba","@type":"ListItem"},{"name":"Intradiem","position":23,"description":"Intradiem delivers Dynamic Workforce Orchestration for customer service teams, achieving 6-10%+ productivity savings and 7x ROI with payback in as little as 3 months. Our real-time automation platform connects to your existing ACD, WFM, and CRM technologies to automatically adjust staffing, deliver coaching, and optimize operations without replacing systems. Trusted by Fortune 500 companies for 30 years with 100%+ net customer retention and a best-in-class 68 NPS score. Organizations reclaim hidden capacity, reduce handle time, and build more resilient teams through automation built for humans.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ee9c997-4b38-4527-9b25-cab9259795d7.png","url":"https://www.capterra.com.au/software/183147/intradiem-contact-center-rpa","@type":"ListItem"},{"name":"Apizee","position":24,"description":"Real-Time video interaction, screen sharing, and co-browsing for sales and support Teams.\n\nApizee delivers cutting-edge visual engagement tools, enabling businesses to rapidly address intricate customer issues with tailored, remote visual assistance.\n\nCombining live video chat, screen sharing, and co-browsing capabilities, Apizee's unified SaaS platform seamlessly integrates with top sales and support systems such as Salesforce and Zendesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98954e9c-66ff-4b8b-8749-8f4d871b335f.png","url":"https://www.capterra.com.au/software/196053/apizee","@type":"ListItem"},{"name":"ICR Evolution","position":25,"description":"At ICR Evolution we help you connect with your customers in an agile, simple, effective and productive way. EVOLUTION allows you to be where your customers are, at the right time. Answer calls, emails, chats, chatbots, voicebots and social media messages from the same platform and offer a 100% omnichannel customer service experience. EVOLUTION features intelligent contact routing, IVR, predictive dialer, scripting and flow design tools, integrations with CRMs, ERPs and omnichannel communications","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701eb5de-7c53-4e55-9c4f-de5f035332b6.jpeg","url":"https://www.capterra.com.au/software/196596/icr-evolution","@type":"ListItem"}],"numberOfItems":25}
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