---
description: Page 2 - See the list of the best Call Centre Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 2 - Call Centre Software - Comparison & Reviews - Capterra Australia 2026
---

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# Call Centre Software

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> Call Center Software is a comprehensive solution designed to enhance the efficiency and productivity of call centers in Australia. Our calling software for call center enables organizations to effectively manage both inbound and outbound calls, ensuring exceptional customer service experiences. With call center systems, businesses can streamline their call handling processes, track call metrics, and optimize agent performance. This call software also integrates seamlessly with Crm systems, allowing for a holistic view of customer interactions and enabling personalized customer experiences. Whether you are a small call center or a large enterprise, our directory offers a range of call center software options to meet your specific needs. From call recording and analytics to intelligent routing and integration capabilities, our call center Crm systems provide the tools necessary to enhance customer satisfaction and drive business growth. Browse our directory to find the best call center software for your organization's call center operations in Australia.

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## Products

1. [Vonage Business Communications](https://www.capterra.com.au/software/159047/vonage-business) — 4.0/5 (320 reviews) — Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web \& Video Conferencing and 40+ business critical features.
2. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (314 reviews) — DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business.
3. [Kixie PowerCall](https://www.capterra.com.au/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
4. [MiVoice Business Solution](https://www.capterra.com.au/software/140996/MiVoice-Business-Solution) — 4.2/5 (283 reviews) — MiVoice Business is a flexible, secure, and scalable unified communications, collaboration, and contact center solution.
5. [CloudTalk](https://www.capterra.com.au/software/182004/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales \& customer service teams. Start your FREE 14-day trial today\!
6. [VICIdial](https://www.capterra.com.au/software/135842/vicidial) — 4.7/5 (264 reviews) — Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat.
7. [Calabrio ONE](https://www.capterra.com.au/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
8. [Genesys Cloud CX](https://www.capterra.com.au/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
9. [XM for Customer Experience](https://www.capterra.com.au/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve customer satisfaction and reduce costs with the world’s most advanced AI-driven platform for call centres.
10. [RingCX](https://www.capterra.com.au/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
11. [CallHub](https://www.capterra.com.au/software/149279/callhub) — 4.4/5 (248 reviews) — Cloud call center with dialers, AI sentiment analysis, inbound calling, spam shield, and branching scripts.
12. [Zoom Phone](https://www.capterra.com.au/software/208535/zoom-phone) — 4.5/5 (243 reviews) — Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system.
13. [Wildix](https://www.capterra.com.au/software/218251/wildix) — 4.7/5 (209 reviews) — Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.
14. [PhoneBurner](https://www.capterra.com.au/software/134672/phoneburner) — 4.8/5 (176 reviews) — The OUTBOUND CALL CENTER platform built for high connect rates. Powering millions of conversations, averaging 10%+ call answer rates.
15. [LogMeIn Rescue](https://www.capterra.com.au/software/161344/logmein-rescue) — 4.6/5 (163 reviews) — Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
16. [CallTools](https://www.capterra.com.au/software/149510/call-center-software) — 4.8/5 (155 reviews) — Unlimited Minutes on Predictive , Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
17. [TenFold](https://www.capterra.com.au/software/144586/tenfold) — 4.7/5 (143 reviews) — CTI for Sales \& Contact Center - Improve Customer Experience \& Productivity
18. [UJET](https://www.capterra.com.au/software/164070/ujet) — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
19. [Gladly](https://www.capterra.com.au/software/156723/gladly) — 4.8/5 (139 reviews) — Gladly unifies voice, IVR, and AI into one seamless platform built to modernize call centers and drive loyalty at scale.
20. [Readymode](https://www.capterra.com.au/software/136728/readymode) — 4.6/5 (136 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
21. [Acefone](https://www.capterra.com.au/software/198347/acefone) — 4.6/5 (135 reviews) — No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.
22. [XCALLY](https://www.capterra.com.au/software/136894/xcally) — 4.8/5 (130 reviews) — Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
23. [LoopUp](https://www.capterra.com.au/software/168543/loopup) — 4.6/5 (125 reviews) — LoopUp gives multinationals one global provider for Teams Calling, simplifying management and support worldwide.
24. [Nextiva Contact Center](https://www.capterra.com.au/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
25. [Mango Voice](https://www.capterra.com.au/software/1027920/mango-voice) — 3.7/5 (109 reviews) — Mango Voice is an enterprise-grade VoIP phone system based in the cloud.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.com.au/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30007/call-center/software)
- [All Categories](https://www.capterra.com.au/directory)

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Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, secure, and easy to use.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bcecee8-4426-4fdb-adfd-e4c42bebd8f2.png","url":"https://www.capterra.com.au/software/161344/logmein-rescue","@type":"ListItem"},{"name":"CallTools","position":16,"description":"Revolutionize your contact center with CallTools— the cutting-edge cloud-based software that comes with unlimited minutes and integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time report","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c075eb9-d544-454c-8ca6-13a673fe79d8.png","url":"https://www.capterra.com.au/software/149510/call-center-software","@type":"ListItem"},{"name":"TenFold","position":17,"description":"Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b48ca80-f00c-4322-9d5f-3c97afe6eee9.png","url":"https://www.capterra.com.au/software/144586/tenfold","@type":"ListItem"},{"name":"UJET","position":18,"description":"UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. 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It’s not just a phone system—it’s a better way to serve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.com.au/software/156723/gladly","@type":"ListItem"},{"name":"Readymode","position":20,"description":"Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. \n\nReadymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/172487cc-dbb2-4d85-9421-97ae609dfd91.png","url":"https://www.capterra.com.au/software/136728/readymode","@type":"ListItem"},{"name":"Acefone","position":21,"description":"Acefone is a leading provider of cloud telephony services like contact center software, Webrtc, and IVR - each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD audio or reliable, customizable remote solutions, our products are built for your convenience. With Acefone, you always get the very best. Special offer: Get unlimited calling at just $12.99/user/month","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b2b674c-e162-473b-b83e-7e2376487858.png","url":"https://www.capterra.com.au/software/198347/acefone","@type":"ListItem"},{"name":"XCALLY","position":22,"description":"XCALLY is a powerful Customer Service Platform for Inbound, Outbound, and Blended Contact Centers built on Asterisk. Engage your customers with Motion’s unique technology—multichannel, real-time, efficient, and AI-driven.\n\nDeliver an exceptional Customer Journey across Voice, Web Chat, Email, SMS, and Digital channels. Leverage advanced features like Contact Management, a Predictive Dialer, and the Cally Square IVR Designer. Automate tasks, gain actionable insights, and enhance service delivery with Artificial Intelligence.\n\nDesigned for maximum flexibility, XCALLY offers both on-premise and cloud deployment options, ensuring businesses can prioritize data security and privacy. Whether hosting on private servers or leveraging a secure cloud environment, XCALLY safeguards sensitive information at every step.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45685011-d719-45eb-bdaa-b47fffd94fd0.png","url":"https://www.capterra.com.au/software/136894/xcally","@type":"ListItem"},{"name":"LoopUp","position":23,"description":"LoopUp helps multinational enterprises consolidate how they buy and manage their global Microsoft Teams telephony, offering phone numbers and full cloud-based, PSTN-replacement service in more than 100 countries around the world. We liberate multinationals from the frustrations, complexities and inefficiencies of working with multiple regional carriers, each with their own contracts, pricing, support teams and management portals. LoopUp offers a single and consistent global solution, combining design, deployment, service delivery and support – provided globally and all integrated with Microsoft Teams. LoopUp is headquartered in London with operations around the world.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86318b9d-03f8-4189-a279-bc57be685bd2.png","url":"https://www.capterra.com.au/software/168543/loopup","@type":"ListItem"},{"name":"Nextiva Contact Center","position":24,"description":"Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. \n\nThe platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.capterra.com.au/software/145004/nextiva-call-center","@type":"ListItem"},{"name":"Mango Voice","position":25,"description":"Mango Voice is an enterprise-grade VoIP business phone system based in the cloud especially designed for phone systems needs of small and medium businesses.  Whether you are at the office or on the go, Mango gives you the tools you need to engage customers on a whole new level.  Best VoIP phones for small business!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd2eaf59-7ff1-41eb-aab1-acd606eeb507.webp","url":"https://www.capterra.com.au/software/1027920/mango-voice","@type":"ListItem"}],"numberOfItems":25}
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