511 results
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Call center software for customer-centric teams. Easily integrate with 80+ CRMs and other business tools to grow your business! Learn more about Aircall
Aircall is the #1 Call Center Software and surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software to anticipate customer needs on every call, helping you reduce wait times and boost rep efficiency. Sales Teams love the Click-to-Dial Features & Automatic Call Logging. Join 9,000+ companies that trust Aircall to strengthen their customer relationships with industry-leading call center features like: SMS, advanced call routing, IVR, analytics + more. Learn more about Aircall

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Zendesk Talk is a call center tool built right into our help desk software. Learn more about Zendesk
Zendesk Talk is a call center tool built right into our help desk software. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. Enable Zendesk Talk with our help desk solution today. Already have your own call center? Integrate seamlessly with an API connection to our help desk. Learn more about Zendesk

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Australia Local product
contactSPACE is an intuitive contact centre software solution that helps your team make better quality contact - at scale. Learn more about contactSPACE
contactSPACE is an intuitive, easy to use contact centre software solution that helps you make better customer contact. Keep your team on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and make the perfect contact at the perfect moment with contactSPACE auto diallers. Learn more about contactSPACE

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications. Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud. Learn more about Twilio

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Easy to set up, easy to use. Dialpad Call Centre Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support. Learn more about Dialpad
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call centre software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Learn more about Dialpad

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Squaretalk is a versatile cloud communications platform that empowers your sales and support teams to work effectively from anywhere. Learn more about Squaretalk
Versatile and secure call center software with automations and integrations made simple. So simple, you’ll have time for the other parts of your business. Affordable, scalable and easy-to-use communications platform provides your sales and support teams with powerful tools to work effectively, from anywhere, and via the channels your customers prefer. Gain a local presence worldwide with access to local, mobile and toll-free numbers in over 100 countries and 3,400 area codes. Learn more about Squaretalk

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. Learn more about Zoho Desk
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Learn more about Zoho Desk

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions. Learn more about GoToConnect
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions. Learn more about GoToConnect

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
3CX is an all in one call center solution for calls & chats. Includes advanced call queues, reporting, recording, and CRM integration Learn more about 3CX
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, facebook messages & SMS. Call work flows to eliminate time intensive tasks for agents. Accessible remotely with free mobile apps for iOS & Android. Can be deployed on premise or in the cloud. Free for 1 year. Learn more about 3CX

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Learn more about AVOXI
AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Giving international businesses the local presence they need to easily scale with their customers, AVOXI offers feature-rich voice technology with unparalleled coverage, quality and reliability. Learn more about AVOXI

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Improve your call center technology and discover a UCaaS platform packed with capabilities and omnichannel conversation intelligence. Learn more about CallTrackingMetrics
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and manage all of your conversation channels, calls, chats, forms, and texts in one platform. More than 100,000 users trust CallTrackingMetrics' omnichannel platform to unify communications for their marketing, sales, and service teams. Learn more about CallTrackingMetrics

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Easy-to-use, full-featured Outbound Call Center Software from the cloud with many advanced features, but no set-up or monthly agent fee Learn more about Dialfire
Easy-to-use Outbound Call Center Software with performant predictive dialer from the cloud. Highly reliable and secure. Boosts productivity through customizable forms, multi-step campaigns with automated workflows, blended inbound, real-time personalizable analytics, call monitoring and recording. Integrates with existing software through REST API. Supports outsourcing to sub-contracted call centers. Ideal for distributed offices. Pay per use. No set-up cost, no agent seat fee. Learn more about Dialfire

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Communication suite for sales and customer service teams enabling digital engagement with customers via video, voice and chat. Learn more about Sabienzia
Sabienzia is the communication suite for sales and customer service enabling digital engagement through web and phone. Enrich conversations with video, voice, chat and screen sharing - without installation, across devices and anywhere. With more than a decade of experience delivering cloud telephony services Sabienzia drives customer service for established companies worldwide through a 100% own GDPR compliant infrastructure that is 100% hosted in Europe providing the highest PCI security level. Learn more about Sabienzia

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Set up a local or virtual international call center in a few minutes for businesses of all sizes and across different industries Learn more about Zadarma
Call Center can be the "face" of the company and quality connection with customers and partners is necessary for business's reputation and functionality. An easy to set up extensive PBX from Zadarma can become your trusted tool for all voice communication. Attractive rates that do not depend on the number of your agents and no required equipment will allow you to present the best side of your company. Learn more about Zadarma

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
LiveAgent can help you answer inbound customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Centralize phone calls from your website or landline into a single place. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and record calls. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Leverage cost-effective digital channels, real-time insights, and automation – including chatbots, IVR, and routing! Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. Learn more about XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Learn more about XCALLY

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
An advance call center software solution supporting predictive, progressive, preview, power and manual dialing support. Learn more about ICTBroadcast
An advance call center software with unified communications featuring predictive dialing, auto dialing, power dialing, progressive dialing, preview dialing, manual dialing with webrtc agent portal support also includes IVR Studio to design IVRs, Fax blasting , SMS messaging, Email marketing, press 1 campaign, survey campaign, appointment reminder, inbound marketing, inbound survey and real time monitoring, billing , routing, AMD, DNC and IVR Designer & much more Learn more about ICTBroadcast

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Learn more about Newfies-Dialer
An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Newfies-Dialer is used for marketing, market research, opinion polls and voting. It includes call billing for telcos who want to sell voice broadcasting as a service to their customers. Learn more about Newfies-Dialer

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
The Integrated Contact Center Agent Desktop Optimized to Adapt to Your Specific Business Needs. Learn more about NovelVox Unified Agent Desktop
With an excellent 98.7% customer retention rate and more than a decade of expertise in providing formidable contact center services to various industry leaders, NovelVox has been consistently delivering best-in-class industry specific solutions. We recognize and understand that every industry, every customer is different and our strength lies in providing customizable, easy to use, focused solutions to our clients—so that they deliver exceptional customer experience. Learn more about NovelVox Unified Agent Desktop

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Bitrix24 is#1 free CRM and call center software used by over 8 million companies. 100% free for up to 12 agents. Cloud and open source. Learn more about Bitrix24
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Learn more about Bitrix24

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Shelf’s #1 rated knowledge automation platform drives higher-quality CX by powering faster answers to your remote agents and customers. Learn more about Shelf
Shelf’s knowledge automation platform powers faster answers to your remote agents and customers. A next-gen, extensible solution unifies new and existing knowledge, and surfaces answers directly in your contact center and self-service apps. AI ensures accuracy by learning the answers customers like most, and automates maintenance to improve resources with less effort. Deliver high-quality CX at scale and enable your people to know more with Gartner’s #1 knowledge solution for Ease of Use. Learn more about Shelf

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone Learn more about JustCall
Switch to a single platform for all your customer communication and workflow automation needs for buttery smooth customer interactions. Get real-time AI-powered call insights to coach agents at scale. It’s easy to set up and requires no hardware or IT support. - Make, receive and track phone calls and SMS - Set up workflow automation with 100+ native integrations. - Coach better with analytics, recordings & more Get 70% discount on your first month 🥳 We can help you set up in > 5 minutes! Learn more about JustCall

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution Learn more about LiveVox
LiveVox (Nasdaq: LVOX) is a powerful, next-generation contact center platform that powers more than 14 billion interactions a year. With 20 years of cloud experience and expertise, they seamlessly integrate omnichannel communications, CRM, AI, and WFO to deliver exceptional agent and customer experiences. Their reliable, easy-to-use technology helps maximize contact center performance, along with their battle-tested risk mitigation and security tools to help clients maximize their potential. Learn more about LiveVox

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Yodel is the phone system that unites all your communication in one place that your team already loves Slack! Learn more about Yodel
Yodel.io gives your team access to an easy to use platform that can host your own virtual call center. Easily streamline processes such as discovering caller intent, accessing caller data, and preparing team members for an incoming call. Yodel has been built with next-generation features that can help your team enhance call collaboration, customer satisfaction, and productivity. Get started with a free trial today! Learn more about Yodel

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects. Learn more about Cyara
Cyara’s award-winning Automated CX Assurance platform helps the world’s most recognizable brands deliver flawless customer experiences with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring enabling enterprises to design, build, and maintain optimal customer journeys at scale, across digital and voice channels, while reducing the risk of customer-facing defects. Learn more about Cyara

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Hosted Predictive Dialer, Auto-Dialer, SMS and Voice Broadcast system. Multi-Tenant with billing and white-labelling. Learn more about DialerAI
DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, unanswered and disconnected lines and only passing calls answered by people to your agents. DialerAI is ideal for Telcos and call centers as it is multi-tenant with billing and white-labeling, is available worldwide and economical to run as you choose your own Voice Provider. Learn more about DialerAI

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. Learn more about AI-Powered Voice Assistants
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. Using schedule automation, automatic customer intention labelling on each call, data visualization, and APIs, users can schedule automation campaigns in advance, reduce human error and automatically transcribe conversations in order to process the data. Learn more about AI-Powered Voice Assistants

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customize the stage layout to focus on the content and people that matters most Learn more about Webex

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level. Learn more about Salesforce Service Cloud

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more. Learn more about Agile CRM

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other via their preferred method of communication. MiCloud Connect lets you move your communications and collaboration to the cloud with confidence. Learn more about MiCloud Connect

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels.
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience. Learn more about Alvaria Workforce

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
CloudTalk is a VoIP phone system built for modern companies. Over 2,500 businesses — including DHL, Yves Rocher and Glovo — rely on CloudTalk for its superior call quality and unparalleled range of features. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing Helpdesk, CRM and eCommerce systems. It’s the perfect phone system for mid-sized companies looking to grow. Try a 14-day trial, absolutely FREE. Learn more about CloudTalk

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critical features.
Leading business VoIP platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals. Learn more about Vonage Business Communications

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Learn more about Nextiva

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Transforming your customer experience through a simple communication solution that seamlessly works with your leading business tools.
Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes. Click to call directly from a contact in your CRM: enjoy fully native integrations with the best CRM tools. Use an API or Webhooks to improve processes and boost your team¿s productivity. Learn more about Ringover

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. Learn more about RingCentral Contact Center

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed).
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! Learn more about PhoneBurner

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Learn more about TenFold

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
The CallRail marketing platform helps businesses market smarter, drive more quality leads and centralize communications.
The CallRail marketing platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Serving more than 175,000 businesses, CallRail easily fits into existing workflows, integrates with major marketing and sales software, and scales with each customer’s needs as they grow. Learn more about CallRail

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center

Call Centre Software Buyers Guide

Call centre software helps businesses run their call centres efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These solutions can be used in multiple departments.

While sales and marketing teams use call centre solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Call centre systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media.

Benefits of call centre software

  • Enhanced agent productivity and efficiency : Call centre solutions include robust features like automatic call distribution and rule-based escalation to help businesses handle calls efficiently, minimise idle time, and modulate call speed and waiting times based on the number of available agents. Role-based assignment ensures that calls are routed to the most appropriate agents without delays. Overall, call centre solutions help businesses improve operations and address more customer queries by maximising time and resources.
  • Improved customer relations : Call centre systems help businesses stay connected with their customers and deliver a more personalised and rewarding experience through multiple channels. Efficient customer service helps build customer trust, brand loyalty, and longevity.

Typical features of call centre software

  • Built-in telephony: Make phone calls from internet-enabled devices.
  • Call routing: Distribute and assign calls to individual agents or queues based on pre-established criteria such as time, day, or agent availability.
  • Telephony integration: Integrate VoIP (Voice over Internet Protocol) services with existing telephone equipment.
  • Call logging: Collect, record, and analyse calls made from or received by a business over a specified period. Provide statistical information such as time and date, call frequency, call duration, and caller ID.
  • Call recording: Record inbound and/or outbound calls to a call centre and maintain a central repository of all recordings for training and quality monitoring purposes.
  • Queue management: Receive calls from customers, create a call queue, and keep customers on hold until they are connected with a live agent.

Considerations when purchasing call centre software

  • Type of deployment: Call centre solutions are available through hosted, on-premise, and cloud-based deployment options. On-premise and hosted deployment options suit businesses looking for customisable call centre solutions, but prove costly if only needed for a short time. While cloud-based software is relatively cheaper and can often be set up in a few hours, it requires a reliable, constant internet connection to function effectively. Users should compare the advantages and disadvantages of cloud-based and on-premise systems, and shortlist products accordingly.
  • Multi-channel support: Call centre software lets businesses manage communication across multiple channels—such as SMS, online messengers, email, live chat, and social media platforms—for low additional costs. But, requirements vary based on use cases. If your brand is built on social media, for example, you need social media management functionality. Alternatively, if your marketing, sales, or customer support strategy involves text messages, your business needs SMS support. Buyers should clearly identify their needs before beginning their software search, and ensure desired functionality is included before making a purchase.
  • Voice-based customer interactions will decrease in the next two years : Call centres are shifting from traditional call centre software to contact centre solutions that let them leverage other communication tools (such as email, SMS messages, social media, and live chat). Capterra research shows that while voice will remain a significant source of customer interactions, its usage will continue to decrease in the coming years as more and more businesses start leveraging digital channels.
  • Artificial intelligence (AI)-based conversational bots are picking up the pace in the small and medium-sized business (SMB) world : Voice- and text-based bots are effectively streamlining initial customer conversations. Capterra research found that 68% of small businesses are currently using or plan to use some type of conversational user interface technology within the next one to two years. When such interfaces are used, customers hear a robotic tone or message (instead of live agents) that collects their personal details and query type. The bot can then answer basic queries on its own, or route calls to the most suitable agent. This automation speeds up the entire call process and frees agents to handle more complex queries.