507 results
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Call center software for customer-centric teams. Easily integrate with 80+ CRMs and other business tools to grow your business! Learn more about Aircall
Aircall is the #1 Call Center Software and surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software to anticipate customer needs on every call, helping you reduce wait times and boost rep efficiency. Sales Teams love the Click-to-Dial Features & Automatic Call Logging. Join 9,000+ companies that trust Aircall to strengthen their customer relationships with industry-leading call center features like: SMS, advanced call routing, IVR, analytics + more. Learn more about Aircall
Aircall is the #1 Call Center Software and surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software to anticipate customer needs on every call, helping you reduce wait...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Zendesk Talk is a call center tool built right into our help desk software. Learn more about Zendesk
Zendesk Talk is a call center tool built right into our help desk software. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. Enable Zendesk Talk with our help desk solution today. Already have your own call center? Integrate seamlessly with an API connection to our help desk. Learn more about Zendesk
Zendesk Talk is a call center tool built right into our help desk software. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Australia Local product
contactSPACE is an intuitive contact centre software solution that helps your team make better quality contact - at scale. Learn more about contactSPACE
contactSPACE is an intuitive, easy to use contact centre software solution that helps you make better customer contact. Keep your team on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and make the perfect contact at the perfect moment with contactSPACE auto diallers. Learn more about contactSPACE
contactSPACE is an intuitive, easy to use contact centre software solution that helps you make better customer contact. Keep your team on-message and create automated in-call workflows with contactSPA...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement Learn more about Genesys Cloud CX
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Call Center solutions for SMB's to Global multi-site Enterprises. Microsoft Teams certified. Options: Cloud, Hybrid, or On-Prem. Learn more about Enghouse Contact Center
A highly reliable, certified secure, feature-rich call center solution that delivers optimal customer experiences (CX), by quickly and easily connecting resources across your organization to resolve customer needs, no matter what channel or device they prefer. Microsoft Teams Certified, open-standards-based, operationally flexible, AI & video-enabled, ensures easy deployment of features and functionality to deliver services as customers expect. Available Options: Cloud, Hybrid, or On-Prem. Learn more about Enghouse Contact Center
A highly reliable, certified secure, feature-rich call center solution that delivers optimal customer experiences (CX), by quickly and easily connecting resources across your organization to resolve...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Easy to set up, easy to use. Dialpad Call Centre Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support. Learn more about Dialpad
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call centre software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Learn more about Dialpad
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call centre software improves customer experience and agent effectiveness, resulting in better conversations. Monitor...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Learn more about AVOXI
AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Giving international businesses the local presence they need to easily scale with their customers, AVOXI offers feature-rich voice technology with unparalleled coverage, quality and reliability. Learn more about AVOXI
AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Giving international businesses the local presence they need to easily scale with...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. Learn more about Zoho Desk
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Learn more about Zoho Desk
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Compact cloud-based call center solution fit with outbound call automation, customer management and staff training tools. Learn more about Selmo
Cloud-based call center software fit with outbound call automation, customer management and staff training tools. Perfect solution for call centers and sales teams. By eliminating call waiting time it saves up to 80% of agents’s working hours that they can instead spend on actual talking. As a result your sales can increase thrice because your agents will handle more calls in the same amount of time! Sales workflow with Selmo is completely automated. Perfect for remote work. Learn more about Selmo
Cloud-based call center software fit with outbound call automation, customer management and staff training tools. Perfect solution for call centers and sales teams. By eliminating call waiting time...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Centralize phone calls from your website or landline into a single place. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and record calls. With LiveAgent, providing world-class customer service is easy. Start your free trial, no CC required. Learn more about LiveAgent
LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Centralize phone calls from your website or landline into a...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Set up a local or virtual international call center in a few minutes for businesses of all sizes and across different industries Learn more about Zadarma
Call Center can be the "face" of the company and quality connection with customers and partners is necessary for business's reputation and functionality. An easy to set up extensive PBX from Zadarma can become your trusted tool for all voice communication. Attractive rates that do not depend on the number of your agents and no required equipment will allow you to present the best side of your company. Learn more about Zadarma
Call Center can be the "face" of the company and quality connection with customers and partners is necessary for business's reputation and functionality. An easy to set up extensive PBX from Zadarma...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
3CX is an all in one call center solution for calls & chats. Includes advanced call queues, reporting, recording, and CRM integration Learn more about 3CX
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, facebook messages & SMS. Call work flows to eliminate time intensive tasks for agents. Accessible remotely with free mobile apps for iOS & Android. Can be deployed on premise or in the cloud. Free for 1 year. Learn more about 3CX
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Learn more about Kixie PowerCall
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive,...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Elevate your customer service with cloud-native call center software. Call Center Studio empowers you to serve customers anywhere. Learn more about Call Center Studio
Elevate your customer service with cloud-native call center software. Operating an effective business is more important than ever. Call Center Studio offers cloud-based call center software, empowering you to serve customers anywhere. With an intuitive interface, set up easily and train agents in minutes. Listen to recordings, use AI tools to improve the experience for your customers. With powerful reporting and super-responsive customer service, you get 24/7 support from a dedicated team. Learn more about Call Center Studio
Elevate your customer service with cloud-native call center software. Operating an effective business is more important than ever. Call Center Studio offers cloud-based call center software,...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Freshcaller is a call center software solution for businesses of all sizes. It offers phone numbers in 90+ countries. Learn more about Freshdesk Contact Center
Freshcaller is a simple and reliable cloud-based call center solution that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. Learn more about Freshdesk Contact Center
Freshcaller is a simple and reliable cloud-based call center solution that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Axiom cloud contact center. The ultimate in flexibility and ease of integration Learn more about Axiom
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimization platform geared for inbound customer support and sales teams. The ultimate in flexibility and ease of integration, Axiom gives BPO Communication Centers all the tools they need to provide high level, personalized service to clients worldwide. Learn more about Axiom
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimizati...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC,...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. Learn more about XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Learn more about XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provi...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
The Integrated Contact Center Agent Desktop Optimized to Adapt to Your Specific Business Needs. Learn more about NovelVox Unified Agent Desktop
With an excellent 98.7% customer retention rate and more than a decade of expertise in providing formidable contact center services to various industry leaders, NovelVox has been consistently delivering best-in-class industry specific solutions. We recognize and understand that every industry, every customer is different and our strength lies in providing customizable, easy to use, focused solutions to our clients—so that they deliver exceptional customer experience. Learn more about NovelVox Unified Agent Desktop
With an excellent 98.7% customer retention rate and more than a decade of expertise in providing formidable contact center services to various industry leaders, NovelVox has been consistently...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Bitrix24 is#1 free CRM and call center software used by over 8 million companies. 100% free for up to 12 agents. Cloud and open source. Learn more about Bitrix24
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Learn more about Bitrix24
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. Learn more about ProcedureFlow
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. Learn more about ProcedureFlow
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard. Learn more about Dixa
Dixa offers next-gen call center software for brands and customer facing teams. Answer calls, emails, chats, Facebook & WhatsApp messages in real time from your browser window. Get quality VoIP at local rates around the world and scale up or down when needed. Pricing starts at $99 per agent/per month. Enjoy advanced routing, IVRs, automatic callback, performance stats, a built-in CRM and more for a better agent and customer experience. Learn more about Dixa
Dixa offers next-gen call center software for brands and customer facing teams. Answer calls, emails, chats, Facebook & WhatsApp messages in real time from your browser window. Get quality VoIP at...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Yodel is the phone system that unites all your communication in one place that your team already loves Slack! Learn more about Yodel
Yodel.io gives your team access to an easy to use platform that can host your own virtual call center. Easily streamline processes such as discovering caller intent, accessing caller data, and preparing team members for an incoming call. Yodel has been built with next-generation features that can help your team enhance call collaboration, customer satisfaction, and productivity. Get started with a free trial today! Learn more about Yodel
Yodel.io gives your team access to an easy to use platform that can host your own virtual call center. Easily streamline processes such as discovering caller intent, accessing caller data, and...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
An advance call center software solution supporting predictive, progressive, preview, power and manual dialing support. Learn more about ICTBroadcast
An advance call center software with unified communications featuring predictive dialing, auto dialing, power dialing, progressive dialing, preview dialing, manual dialing with webrtc agent portal support also includes IVR Studio to design IVRs, Fax blasting , SMS messaging, Email marketing, press 1 campaign, survey campaign, appointment reminder, inbound marketing, inbound survey and real time monitoring, billing , routing, AMD, DNC and IVR Designer & much more Learn more about ICTBroadcast
An advance call center software with unified communications featuring predictive dialing, auto dialing, power dialing, progressive dialing, preview dialing, manual dialing with webrtc agent portal...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Deliver the best experience to your clients with no waiting time. Learn more about TalkChief
Whether your team works on inbound or outbound queues, create your teams, add your members, set the business hours, add DID numbers, and create the call flow routing that best meets your business. Customize your call flow with IVR, Dynamic routes, voicemail and call forwarding. Learn more about TalkChief
Whether your team works on inbound or outbound queues, create your teams, add your members, set the business hours, add DID numbers, and create the call flow routing that best meets your business....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Call management software that helps businesses manage client calls, conferences, voicemail, agent screens, recording, and more. Learn more about Cyburdial
We introduce to you; The CyburDial ROMOP(Remote Office Management & Operations Platform), with it’s fresh new design, offers you a complete "Virtual Office" with everything you need to run your business in todays world of remote workers. CyburDial comes with Communication/Sales, Operations Management(CRM), Accounting & Finance, Human Resources, Research & Development and IT Security modules backed by SSL encryption and STIR/SHAKEN VoIP carrier technologies. Learn more about Cyburdial
We introduce to you; The CyburDial ROMOP(Remote Office Management & Operations Platform), with it’s fresh new design, offers you a complete "Virtual Office" with everything you need to run your...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Australia Local product
Deepening and enriching customer and employee insights Learn more about VoiceAI
Call Journey’s mission is to use Interactive AI to deepen and enrich the way that organisations understand their customers and people. VoiceAI captures and analyses each and every interaction to produce nuanced insights in a simple, searchable and actionable format, helping organisations improve their customer experience, business performance, risk management and compliance. Call Journey’s passionate interaction experts have combined the best of Natural Language Processing and Artificial Intel Learn more about VoiceAI
Call Journey’s mission is to use Interactive AI to deepen and enrich the way that organisations understand their customers and people. VoiceAI captures and analyses each and every interaction to...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Hyro is a conversational AI plug & play solution that seamlessly turns complex data into simple dialogue. Learn more about Hyro
Hyro is the world’s first adaptive communications platform. Featuring plug & play conversational AI and natural language automation, Hyro empowers enterprises to flex their processes and messaging across their most valuable platforms, services, and channels—including contact centers, chat solutions, SMS, and more. Say goodbye to rigid chatbots and voice assistants running on intent-based flows that constantly break. Learn more about Hyro
Hyro is the world’s first adaptive communications platform. Featuring plug & play conversational AI and natural language automation, Hyro empowers enterprises to flex their processes and messaging...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. GoToConnect...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
Save your agents time using a powerful, connected workspace, all on the world's #1 CRM. Boost agent productivity with intelligent tools and automation. Automate routine tasks and help agents solve cases faster with contextual business processes. Pre-populate case fields and deliver AI-powered next-step recommendations right in the agent workspace. Get a complete view of your customer by connecting data across departments and back-end systems into one space for your agents.
Save your agents time using a powerful, connected workspace, all on the world's #1 CRM. Boost agent productivity with intelligent tools and automation. Automate routine tasks and help agents solve...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more.
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack.
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications. Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing. MiCloud Connect lets you move communications and collaboration to the cloud with confidence.
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing. MiCloud Connect lets you move communications and collaboration to the...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Software for true omnichannel forecasting, planning and scheduling, with employee self-service and real-time management capabilities.
Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is delivering an exceptional customer experience while keeping costs low. The softwares core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements to support customer demand and back office task completion.
Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critical features.
Leading business VoIP platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals.
Leading business VoIP platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
CloudTalk is a cloud call center software built for modern businesses. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions. Simplify the lives of your sales and customer support teams with 70+ advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE.
CloudTalk is a cloud call center software built for modern businesses. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes. Click to call directly from a contact in your CRM: enjoy fully native integrations with the best CRM tools. Use an API or Webhooks to improve processes and boost your team¿s productivity.
Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing.
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed).
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use!
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
The CallRail marketing platform helps businesses market smarter, drive more quality leads and centralize communications.
The CallRail marketing platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Serving more than 175,000 businesses, CallRail easily fits into existing workflows, integrates with major marketing and sales software, and scales with each customer’s needs as they grow.
The CallRail marketing platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Serving more than 175,000...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center

Call Centre Software Buyers Guide

Call centre software helps businesses run their call centres efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These solutions can be used in multiple departments.

While sales and marketing teams use call centre solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Call centre systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media.

Benefits of call centre software

  • Enhanced agent productivity and efficiency : Call centre solutions include robust features like automatic call distribution and rule-based escalation to help businesses handle calls efficiently, minimise idle time, and modulate call speed and waiting times based on the number of available agents. Role-based assignment ensures that calls are routed to the most appropriate agents without delays. Overall, call centre solutions help businesses improve operations and address more customer queries by maximising time and resources.
  • Improved customer relations : Call centre systems help businesses stay connected with their customers and deliver a more personalised and rewarding experience through multiple channels. Efficient customer service helps build customer trust, brand loyalty, and longevity.

Typical features of call centre software

  • Built-in telephony: Make phone calls from internet-enabled devices.
  • Call routing: Distribute and assign calls to individual agents or queues based on pre-established criteria such as time, day, or agent availability.
  • Telephony integration: Integrate VoIP (Voice over Internet Protocol) services with existing telephone equipment.
  • Call logging: Collect, record, and analyse calls made from or received by a business over a specified period. Provide statistical information such as time and date, call frequency, call duration, and caller ID.
  • Call recording: Record inbound and/or outbound calls to a call centre and maintain a central repository of all recordings for training and quality monitoring purposes.
  • Queue management: Receive calls from customers, create a call queue, and keep customers on hold until they are connected with a live agent.

Considerations when purchasing call centre software

  • Type of deployment: Call centre solutions are available through hosted, on-premise, and cloud-based deployment options. On-premise and hosted deployment options suit businesses looking for customisable call centre solutions, but prove costly if only needed for a short time. While cloud-based software is relatively cheaper and can often be set up in a few hours, it requires a reliable, constant internet connection to function effectively. Users should compare the advantages and disadvantages of cloud-based and on-premise systems, and shortlist products accordingly.
  • Multi-channel support: Call centre software lets businesses manage communication across multiple channels—such as SMS, online messengers, email, live chat, and social media platforms—for low additional costs. But, requirements vary based on use cases. If your brand is built on social media, for example, you need social media management functionality. Alternatively, if your marketing, sales, or customer support strategy involves text messages, your business needs SMS support. Buyers should clearly identify their needs before beginning their software search, and ensure desired functionality is included before making a purchase.
  • Voice-based customer interactions will decrease in the next two years : Call centres are shifting from traditional call centre software to contact centre solutions that let them leverage other communication tools (such as email, SMS messages, social media, and live chat). Capterra research shows that while voice will remain a significant source of customer interactions, its usage will continue to decrease in the coming years as more and more businesses start leveraging digital channels.
  • Artificial intelligence (AI)-based conversational bots are picking up the pace in the small and medium-sized business (SMB) world : Voice- and text-based bots are effectively streamlining initial customer conversations. Capterra research found that 68% of small businesses are currently using or plan to use some type of conversational user interface technology within the next one to two years. When such interfaces are used, customers hear a robotic tone or message (instead of live agents) that collects their personal details and query type. The bot can then answer basic queries on its own, or route calls to the most suitable agent. This automation speeds up the entire call process and frees agents to handle more complex queries.