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description: Page 21 - See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 21 - Customer Service Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) > [Page 21](https://www.capterra.com.au/directory/22/customer-service/software?page=21)

# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From ticket tracking to complaint resolution reporting, Customer Support software allows organisations to manage and assess the quality of their interactions with customers. Customer Support systems also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints.

Customer Service software is relating to Call Centre software, Help Desk software and Knowledge Management software. Find the best customer service software for your organisation in Australia.

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## Products

1. [CSAT.AI](https://www.capterra.com.au/software/1013294/csatai) (0 reviews) — Train agents, review interactions and dig deep into your CX – In-the-moment analysis automated with AI.
2. [Video Call Center](https://www.capterra.com.au/software/1013368/video-call-center) (0 reviews) — Video-based customer service platform that helps businesses in the financial sector, healthcare, utilities and HR connect with clients.
3. [DeskOne](https://www.capterra.com.au/software/1019336/deskone) (0 reviews) — DeskOne is a practical, robust and intuitive software with more than 30 with more than 30 performance indicators.
4. [Fusion Connect CCaaS](https://www.capterra.com.au/software/1019532/fusion-connect-ccaas) (0 reviews) — Deliver a superior customer experience across communication channels, with a complete, hosted Contact Center solution.
5. [Flixcheck](https://www.capterra.com.au/software/1020781/flixcheck) (0 reviews) — Flixcheck is a digital assistant for customer dialogues to optimize customer service.
6. [KIX](https://www.capterra.com.au/software/1023292/kix) (0 reviews) — KIX is the open source based service management software for IT service management and technical service.
7. [Software Assistenza](https://www.capterra.com.au/software/1023400/software-assistenza) (0 reviews) — Software Assistenza is a product intended for small and medium-sized companies that require more accurate management of their logistics
8. [Senju/SM](https://www.capterra.com.au/software/1025581/senjusm) (0 reviews) — Customer service management platform to coordinate knowledge bases, teams, and departments for streamlining customer service responses.
9. [LMIS](https://www.capterra.com.au/software/1025366/lmis) (0 reviews) — Japanese service management tool for in-house IT management services to facilitate the management of B2B processes.
10. [HGS Agent X](https://www.capterra.com.au/software/1027413/hgs-agent-x) (0 reviews) — Leverage artificial intelligence (AI) and real-time insights to automate workflows, improve agent productivity \& enhance CX. Know more.
11. [Emplifi Service Cloud](https://www.capterra.com.au/software/1026592/emplifi-service-cloud) (0 reviews) — Empower your contact center and your customers with automated solutions that elevate experiences across the customer journey.
12. [Zowie](https://www.capterra.com.au/software/1028506/zowie) (0 reviews) — Zowie is the only customer service automation platform built for companies that sell online.
13. [Expertflow Contact Center](https://www.capterra.com.au/software/1029736/expertflow-contact-center) (0 reviews) — Customer care for voice, video, chat(web,sms,FB,WhatsApp..), email. IVR with CRM \& AI integration (bots, biometrics, customer journey)
14. [Laivly](https://www.capterra.com.au/software/1030049/laivly) (0 reviews) — Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents.
15. [tbXMS](https://www.capterra.com.au/software/1030063/tbxms) (0 reviews) — It is a network management solution that helps businesses monitor performance, manage configuration, and more.
16. [Tracey](https://www.capterra.com.au/software/1031341/tracey) (0 reviews) — We help e-commerce companies save on average €0,08 per shipped parcel while enhancing the delivery experience.
17. [Flip CX](https://www.capterra.com.au/software/1031399/redroute) (0 reviews) — Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
18. [SOGEDES.X](https://www.capterra.com.au/software/1032935/sogedesx) (0 reviews) — User-friendly and intuitive cloud-based omnichannel software for call and contact centres for perfect customer experience\!
19. [Grypp](https://www.capterra.com.au/software/1033880/grypp) (0 reviews) — Grypp is a DXP solutions company providing customer engagement technology to contact centers, globally.
20. [Wandle](https://www.capterra.com.au/software/1034920/wandle) (0 reviews) — Wandle is an application dedicated to the management of personal services.
21. [Sirius](https://www.capterra.com.au/software/1034936/sirius) (0 reviews) — With 24/7 availability, our intent prediction, sentiment detection, perpetual learning software offers superior customer interaction
22. [ConSol CM/Ticketing](https://www.capterra.com.au/software/1035598/consol-cmticketing) (0 reviews) — ConSol CM/Ticketing is used to efficiently manage and process requests of all kinds. Say Goodbye to excel lists and email chaos.
23. [Virtual Agent](https://www.capterra.com.au/software/1036617/virtual-agent) (0 reviews) — AI-powered virtual assistant that provides a consistent, personalized self-service experience to customers across digital channels.
24. [TIKTING](https://www.capterra.com.au/software/1038612/tikting) (0 reviews) — TIKTING® Help Desk \& Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB \& Chat Fully Customizable
25. [Raffle Search](https://www.capterra.com.au/software/1039961/raffle-site-search) (0 reviews) — Raffle Search is the plug-and-play, AI-driven search optimization engine that fosters smart self-service among customers and employees.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.au/directory)

-----

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