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description: Page 20 - See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 20 - Customer Service Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) > [Page 20](https://www.capterra.com.au/directory/22/customer-service/software?page=20)

# Customer Service Software

Canonical: https://www.capterra.com.au/directory/22/customer-service/software

Page: 20 / 23\
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> Customer Service software enables an organisation to manage and track customer relationships and support services. From ticket tracking to complaint resolution reporting, Customer Support software allows organisations to manage and assess the quality of their interactions with customers. Customer Support systems also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints.

Customer Service software is relating to Call Centre software, Help Desk software and Knowledge Management software. Find the best customer service software for your organisation in Australia.

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## Products

1. [ThinkOwl](https://www.capterra.com.au/software/174516/thinkowl) (0 reviews) — Omnichannel customer service software suite fully powered by artificial intelligence (AI).
2. [DigitalGenius](https://www.capterra.com.au/software/175964/digitalgenius) (0 reviews) — AI Platform for Customer Service
3. [SimpleFeedback](https://www.capterra.com.au/software/177182/simplefeedback) (0 reviews) — Cloud customer engagement and feedback collection application for small businesses.
4. [IMIchat](https://www.capterra.com.au/software/177533/imichat) (0 reviews) — Cloud based omnichannel customer service software to deliver contextual, inbound and outbound customer support across channels
5. [BOTNATION AI](https://www.capterra.com.au/software/180090/botnation-ai) (0 reviews) — With BOTNATION.AI, Improve your business and customer engagement with chatbot and conversational marketing
6. [ConfirmKit](https://www.capterra.com.au/software/182469/confirmkit) (0 reviews) — User research and customer development platform that helps companies of all sizes to learn from their users.
7. [OneDirect](https://www.capterra.com.au/software/185209/onedirect) (0 reviews) — Single platform for service management, feedback, social care, telephony, and messaging.
8. [Onlim](https://www.capterra.com.au/software/189441/onlim) (0 reviews) — Onlim provides a platform to manage \& distribute content for customer interactions via text and voice based conversational interfaces.
9. [Saysimple](https://www.capterra.com.au/software/189998/social-messaging-automation-platform) (0 reviews) — Saysimple is an omni channel customer communications platform, which enables businesses to connect all channels into one inbox.
10. [Just AI Conversational Platform](https://www.capterra.com.au/software/194686/just-ai-conversational-platform) (0 reviews) — Professional ?onversational AI platform that allows to create all types of conversational solutions
11. [Stip](https://www.capterra.com.au/software/200588/stip) (0 reviews) — Game-changer customer support tool. Stip AI increases both your customers’ and customer service operators’ satisfaction.
12. [MessageBird Inbox](https://www.capterra.com.au/software/201833/inbox) (0 reviews) — Free omnichannel customer service software for businesses of all sizes.
13. [Enterprise Accelerator](https://www.capterra.com.au/software/202795/enterprise-accelerator) (0 reviews) — Measure and manage 100% of contact center interactions in customized business intelligence reporting dashboards, with speech analytics.
14. [CINNOX](https://www.capterra.com.au/software/203469/cinnox) (0 reviews) — A digital convergence platform built on a globally-distributed and carrier-grade infrastructure.
15. [CallVU](https://www.capterra.com.au/software/207620/callvu-digital-call-experience) (0 reviews) — The complete digital call experience, allowing call agents to engage customers with on-call collaboration, esign, cobrowse, \& IVR.
16. [Optiwe](https://www.capterra.com.au/software/208360/optiwe) (0 reviews) — AI-Powered Messaging Platform for Streamlining Sales and Automating Customer Service in Any Channel
17. [Manhattan Active Omni](https://www.capterra.com.au/software/209714/manhattan-active-omni) (0 reviews) — Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations.
18. [Noci](https://www.capterra.com.au/software/215690/noci) (0 reviews) — Create your own world-unique chatbot and assist your customers in their entire buying journey.
19. [AgentHub](https://www.capterra.com.au/software/215818/agenthub) (0 reviews) — AgentHub is the agent guidance and action interface that turns agents—regardless of their tenure or proficiency—into your best agent.
20. [Deskoala](https://www.capterra.com.au/software/216587/deskoala) (0 reviews) — Deskoala is a help desk and ticketing software to manage all customer assistance requests coming from different channels.
21. [INEXSO ERM](https://www.capterra.com.au/software/217991/inexso-erm) (0 reviews) — Enterprise response management system to help organizations monitor email etc, assign to agents and manage personalized responses.
22. [Mobile Service Cloud](https://www.capterra.com.au/software/218944/mobile-service-cloud) (0 reviews) — Improve any customer interaction with Mobile Service Cloud. Easily manage live chat, email, WhatsApp and other channels in one inbox.
23. [Buzzmonitor](https://www.capterra.com.au/software/219449/buzzmonitor) (0 reviews) — The complete and integrated AI-powered tool for social media management and customer engagement\!
24. [Roundesk](https://www.capterra.com.au/software/220154/roundesk) (0 reviews) — An agile, efficient, modern and highly automated platform offering your customers and employees business solutions.
25. [GoDesk](https://www.capterra.com.au/software/220190/godesk) (0 reviews) — Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.au/directory)

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