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description: Page 17 - See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 17 - Customer Service Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) > [Page 17](https://www.capterra.com.au/directory/22/customer-service/software?page=17)

# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From ticket tracking to complaint resolution reporting, Customer Support software allows organisations to manage and assess the quality of their interactions with customers. Customer Support systems also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints.

Customer Service software is relating to Call Centre software, Help Desk software and Knowledge Management software. Find the best customer service software for your organisation in Australia.

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## Products

1. [Omnicus](https://www.capterra.com.au/software/183314/omnicus) — 4.5/5 (2 reviews) — Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.
2. [Request Manager](https://www.capterra.com.au/software/184149/request-manager) — 4.0/5 (2 reviews) — Request management software
3. [SmartCrowd](https://www.capterra.com.au/software/202475/smartcrowd) — 5.0/5 (2 reviews) — Empower your most passionate customers and brand advocates to become your best-performing customer service team through our SmartCrowd.
4. [Intermedia Contact Center](https://www.capterra.com.au/software/203140/intermedia-contact-center) — 4.0/5 (2 reviews) — Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.
5. [AISERA](https://www.capterra.com.au/software/204926/ai-service-desk) — 4.5/5 (2 reviews) — AISERA solution is purpose-built to automate tasks and actions for IT, HR, Sales Operations, and Customer Service.
6. [GestSup](https://www.capterra.com.au/software/204943/gestsup) — 4.5/5 (2 reviews) — GestSup is a French-language ticket and support management solution. It is free of charge and completely adaptable.
7. [SAP Service Cloud](https://www.capterra.com.au/software/205276/sap-service-cloud) — 4.5/5 (2 reviews) — Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud
8. [Ozmo Omnichannel Support Platform](https://www.capterra.com.au/software/1012679/ozmo-for-agents) — 5.0/5 (2 reviews) — Ozmo's omnichannel support platform empowers agents to increase customer satisfaction and helps customers solve issues on their own.
9. [Textel](https://www.capterra.com.au/software/1013430/textel) — 4.5/5 (2 reviews) — Textel provides a modern communication experience by text-enabling existing contact center phone numbers.
10. [Aimylogic](https://www.capterra.com.au/software/1015261/aimylogic) — 4.0/5 (2 reviews) — A cloud-based visual builder software designed to create AI-powered text and voice bots.
11. [Tactful AI](https://www.capterra.com.au/software/1018604/tactful-ai-helpdesk) — 5.0/5 (2 reviews) — AI-powered and effortlessly configurable customer service platform for outstanding customer satisfaction and team productivity.
12. [Got It AI](https://www.capterra.com.au/software/1019816/got-it-ai) — 5.0/5 (2 reviews) — Conversational AI chat that helps Zendesk users streamline ticketing, customer support and helpdesk operations. No risk or cost to try.
13. [DeepConverse](https://www.capterra.com.au/software/1020534/deepconverse) — 4.5/5 (2 reviews) — DeepConverse is a customer support automation platform to reduce your support load by up to 80%.
14. [AlphaCX](https://www.capterra.com.au/software/1021459/alphacx) — 4.5/5 (2 reviews) — AlphaCX is an omnichannel customer experience platform that enables communication between businesses and customers.
15. [Insightly Service](https://www.capterra.com.au/software/1022758/insightly-service) — 4.0/5 (2 reviews) — Service is the newest addition to the Insightly unified suite of customer relationship management applications.
16. [Trring Me](https://www.capterra.com.au/software/1030612/trring-me) — 3.5/5 (2 reviews) — Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more.
17. [ZOE](https://www.capterra.com.au/software/1032789/zoe) — 5.0/5 (2 reviews) — ZOE is a cloud-based IT ticketing software that includes customer management, issue tracking, knowledge base management, and more.
18. [DoubleTick](https://www.capterra.com.au/software/1040748/double-tick) — 4.5/5 (2 reviews) — Increase your sales by 700% using WhatsApp Business API on Mobile.
19. [SAAS First](https://www.capterra.com.au/software/1049064/saas-first) — 5.0/5 (2 reviews) — SAAS First offers AI-powered customer service with chatbot Milly, a comprehensive CRM, and effective live chat and email capabilities.
20. [Upland Panviva](https://www.capterra.com.au/software/73309/panviva) — 5.0/5 (1 reviews) — Upland Panviva supercharges your organizations knowledge and delivers it to your employees and customers through any channel.
21. [Tender Support](https://www.capterra.com.au/software/120649/tender-support) — 4.0/5 (1 reviews) — Tender Support is a cloud-based help desk, knowledge base, and forum software that helps businesses extend customer service.
22. [Whisbi](https://www.capterra.com.au/software/131994/whisbi) — 5.0/5 (1 reviews) — Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot
23. [Brand Embassy](https://www.capterra.com.au/software/143200/brand-embassy) — 5.0/5 (1 reviews) — Brand Embassy is an omnichannel digital customer service platform for contact centers. It is Enteprise costs saving solution.
24. [CRMdesk](https://www.capterra.com.au/software/146819/crmdesk) — 5.0/5 (1 reviews) — Web-based help desk, customer service and online support software.
25. [Inforobo](https://www.capterra.com.au/software/154351/inforobo) — 5.0/5 (1 reviews) — An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.au/directory)

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It eliminates the need to search endlessly for critical information and provides the right answers to your customers through any channel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edb1c946-34d0-41a0-be84-edba225eebe9.jpeg","url":"https://www.capterra.com.au/software/73309/panviva","@type":"ListItem"},{"name":"Tender Support","position":21,"description":"Tender Support is an all-in-one customer support software that combines a help desk, knowledge base, and community forums to provide a unified service experience. It enables businesses to manage customer interactions in a public space for common issues and private channels for sensitive matters like billing. The software integrates with email, allowing agents to respond on the go. Features like queues, assignments, and activity filters keep workflows organized. 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Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omnichannel customer experiences online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1747c5e3-dd1f-4918-b146-894357792190.png","url":"https://www.capterra.com.au/software/131994/whisbi","@type":"ListItem"},{"name":"Brand Embassy","position":23,"description":"Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email, and AI-powered chatbot builder. Brand Embassy is an implementation and solution partner also for popular channels like WhatsApp business solution or Apple Business Chat. Clients areTelco companies, Banks, eCommerce, and retail. Brand Embassy is a safe, scalable and costs saving solution. BE is easy to integrate.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0845e4d7-9c8f-4277-8971-aad4549f2200.png","url":"https://www.capterra.com.au/software/143200/brand-embassy","@type":"ListItem"},{"name":"CRMdesk","position":24,"description":"CRMdesk is a very efficient online help desk software for knowledgebase management and customer support automation over the Internet.\nThe system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location.\nFrom small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86c50f7c-aac6-4506-a3b6-98df220f09b6.png","url":"https://www.capterra.com.au/software/146819/crmdesk","@type":"ListItem"},{"name":"Inforobo","position":25,"description":"Inforobo is an automated information chatbot platform which provides all in one solution for sales and marketing automation, customer service, live chat, lead generation, website assistance, and knowledge-base with NLP. 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