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description: Page 16 - See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 16 - Customer Service Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) > [Page 16](https://www.capterra.com.au/directory/22/customer-service/software?page=16)

# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From ticket tracking to complaint resolution reporting, Customer Support software allows organisations to manage and assess the quality of their interactions with customers. Customer Support systems also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints.

Customer Service software is relating to Call Centre software, Help Desk software and Knowledge Management software. Find the best customer service software for your organisation in Australia.

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## Products

1. [Daktela](https://www.capterra.com.au/software/1012554/daktela) — 4.3/5 (3 reviews) — Daktela contact centre is a cloud-based solution for call centres with native support for all channels in one application.
2. [USAN Contact Suite for Amazon Connect](https://www.capterra.com.au/software/1017761/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews) — USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more.
3. [Support.cc](https://www.capterra.com.au/software/1016244/supportcc) — 5.0/5 (3 reviews) — Support.cc by 500apps is a Help Desk Software which offers email ticketing, phone calls and task management and 50 apps for $14.99
4. [NestDesk](https://www.capterra.com.au/software/1032880/nestdesk) — 5.0/5 (3 reviews) — NestDesk is a multichannel customer service solution with Live chat, Helpdesk, Chatbot \& more to increase sales from conversations.
5. [HaloCRM](https://www.capterra.com.au/software/1041683/halocrm) — 5.0/5 (3 reviews) — HaloCRM is a cloud-based customer service solution for businesses of all sizes.
6. [cVortex](https://www.capterra.com.au/software/1043700/cvortex) — 5.0/5 (3 reviews) — cVortex is customer service software that enables omnichannel conversations between companies and customers while streamlining support
7. [yoummday](https://www.capterra.com.au/software/1043782/yoummday) — 4.7/5 (3 reviews) — Yoummday connects companies with freelance CX professionals worldwide through our advanced proprietary software platform.
8. [Evly](https://www.capterra.com.au/software/1077956/Evly) — 5.0/5 (3 reviews) — Evly is an AI-powered conversational assistant, designed to automate support interactions for businesses across various industries.
9. [Adxstudio Portals](https://www.capterra.com.au/software/61588/adxstudio-portals) — 4.0/5 (2 reviews) — Web-based software, compatible with CRM 2015 \& CRM Online, offering personalized portals, dynamic web templates, and CRM form.
10. [HelpDeskAdvanced](https://www.capterra.com.au/software/120160/helpdeskadvanced) — 4.5/5 (2 reviews) — Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.
11. [Ticksy](https://www.capterra.com.au/software/133578/ticksy) — 5.0/5 (2 reviews) — Help desk solution that helps businesses raise tickets for customer support, track client interaction, verify purchases, and more.
12. [House-on-the-Hill](https://www.capterra.com.au/software/38289/supportdesk) — 3.5/5 (2 reviews) — SaaS service desk software for ticket logging, tracking, reporting. Enterprise solutions for multiple business areas.
13. [Chataroo](https://www.capterra.com.au/software/142210/chataroo) — 4.5/5 (2 reviews) — Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.
14. [Vivocha](https://www.capterra.com.au/software/143056/vivocha) — 4.5/5 (2 reviews) — Vivocha.com, the Next Generation Customer Interaction platform: Video, Voice, Chat, and Collaboration tools
15. [Richdesk](https://www.capterra.com.au/software/144317/richmond-servicedesk) — 4.5/5 (2 reviews) — Web-based service desk with customer service portal designed for internal ITSM and external customer support.
16. [Dial Once](https://www.capterra.com.au/software/150817/dial-once) — 5.0/5 (2 reviews) — Omnichannel orchestration platform of customer journeys
17. [Pega Customer Service](https://www.capterra.com.au/software/151475/pega-customer-service) — 4.0/5 (2 reviews) — CRM suite that helps businesses connect with clients across web, phone, emails, chats, and more to enhance customer engagement.
18. [LiveHelp](https://www.capterra.com.au/software/151605/livehelp) — 5.0/5 (2 reviews) — Live chat solution for customer engagement. Reply to your customers 24/7.
19. [Xperience](https://www.capterra.com.au/software/154368/xperience) — 5.0/5 (2 reviews) — Outstanding contact center functionality on the cloud at the level of the best on-premise solutions.
20. [UserEcho](https://www.capterra.com.au/software/165235/userecho) — 4.5/5 (2 reviews) — An online customer support software with helpdesk, forum, knowledge base, and live chat features.
21. [CafeX Suite](https://www.capterra.com.au/software/167318/live-assist-by-cafex) — 5.0/5 (2 reviews) — Proactively coach, monitor and interact with contact center agents live from any web browser during customer calls.
22. [Frame AI](https://www.capterra.com.au/software/172198/frame-for-slack) — 4.5/5 (2 reviews) — AI-powered customer intelligence platform helping organizations measure customer sentiment when resolving support tickets.
23. [e-bot7](https://www.capterra.com.au/software/173390/e-bot7) — 5.0/5 (2 reviews) — We develop and integrate artificial intelligence for your customer service.
24. [Hybrid.Chat](https://www.capterra.com.au/software/180456/hybrid-chat) — 5.0/5 (2 reviews) — Hybrid.Chat is a perfect blend of Human + Artificial Intelligence that helps you make most of your website by increasing the engagement
25. [Synthetix](https://www.capterra.com.au/software/183018/synthetix) — 4.0/5 (2 reviews) — Synthetix transforms online customer service into exceptional customer experiences.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.au/directory)

-----

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