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description: Page 15 - See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 15 - Customer Service Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) > [Page 15](https://www.capterra.com.au/directory/22/customer-service/software?page=15)

# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From ticket tracking to complaint resolution reporting, Customer Support software allows organisations to manage and assess the quality of their interactions with customers. Customer Support systems also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints.

Customer Service software is relating to Call Centre software, Help Desk software and Knowledge Management software. Find the best customer service software for your organisation in Australia.

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## Products

1. [Gallabox](https://www.capterra.com.au/software/1021197/gallabox) — 4.5/5 (4 reviews) — Gallabox is a collaborative communication tool, helping convert customer conversations into actions through WhatsApp Business APIs
2. [OneHash Chat](https://www.capterra.com.au/software/1028944/onechat) — 5.0/5 (4 reviews) — Elevate customer support with OneHash Chat. Seamlessly integrate advanced business tools for efficient support and flourishing service
3. [ENSPACE](https://www.capterra.com.au/software/1030692/asken) — 4.3/5 (4 reviews) — With ENSPACE's customer service functionality, you can provide more agile and efficient support, increasing customer satisfaction.
4. [ViaDialog](https://www.capterra.com.au/software/1041646/viaflow) — 5.0/5 (4 reviews) — AI cloud contact center for managing voice, chat, email \& social media. Boost CX with automation, routing \& CRM integration.
5. [Quidget](https://www.capterra.com.au/software/1067160/Quidget) — 4.8/5 (4 reviews) — Quidget is a no-code AI agent, easily set up to provide 24/7 human-like responses to up to 80% of customer queries.
6. [NFON Contact Center](https://www.capterra.com.au/software/1072438/Contact-Center-Hub) — 4.3/5 (4 reviews) — NFON Contact Center is an AI-driven cloud contact center that unifies communication channels for fast, efficient support
7. [CustomerWise](https://www.capterra.com.au/software/960/customerwise) — 4.0/5 (3 reviews) — CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management.
8. [versaSRS HelpDesk](https://www.capterra.com.au/software/23415/versasrs-helpdesk) — 4.7/5 (3 reviews) — Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
9. [FuzeDigital](https://www.capterra.com.au/software/54570/fuzedigital) — 4.7/5 (3 reviews) — Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service \& assisted support.
10. [SpiceX](https://www.capterra.com.au/software/95190/spicecsm) — 4.3/5 (3 reviews) — SpiceCSM is a cloud based integration \& automation platform making it easy to connect disparate systems, and automating manual tasks.
11. [Azuba CCM Platform](https://www.capterra.com.au/software/122681/azuba-ccm) — 4.7/5 (3 reviews) — Azuba's CCM Platform provides communication solutions that can be tailored to healthcare \& other industries.
12. [Cegid PHC GO](https://www.capterra.com.au/software/141137/phc-fx) — 4.0/5 (3 reviews) — Cloud-based business management solution to help organizations in Portugal handle accounting, invoicing, inventory, and eCommerce.
13. [MindTouch](https://www.capterra.com.au/software/137969/mindtouch) — 3.0/5 (3 reviews) — Cloud-based knowledge management solution that helps businesses capture, manage and extend information across touchpoints \& channels.
14. [Gnatta](https://www.capterra.com.au/software/144153/gnatta) — 4.7/5 (3 reviews) — Gnatta provides CCaaS solutions to some of the world’s biggest brands, making their call centres more efficient, and more effective.
15. [AnswerDash](https://www.capterra.com.au/software/147095/answerdash) — 4.7/5 (3 reviews) — AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.
16. [DaVinci](https://www.capterra.com.au/software/152125/contact-canvas) — 4.3/5 (3 reviews) — DaVinci is a flexible contact center platform that integrates contact center vendors and features that elevate performance.
17. [AlphaChat](https://www.capterra.com.au/software/160781/alphachat) — 5.0/5 (3 reviews) — Customer service CHAT AUTOMATION TOOL WITH AI chatbots to measure and INCREASE SELF-SERVICE RESOLUTION RATE and customer satisfaction.
18. [SutiDesk](https://www.capterra.com.au/software/162137/sutidesk) — 4.7/5 (3 reviews) — Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
19. [MaestroQA](https://www.capterra.com.au/software/172800/maestroqa) — 5.0/5 (3 reviews) — MaestroQA makes omnichannel QA software for modern support teams.
20. [Streem](https://www.capterra.com.au/software/179589/streem) — 3.7/5 (3 reviews) — Streem is on a mission to make the world’s expertise accessible to all through AR enriched video connection and customer experiences.
21. [Odigo](https://www.capterra.com.au/software/196966/odigo) — 4.0/5 (3 reviews) — A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries
22. [ConSol CM/Customer Service](https://www.capterra.com.au/software/199650/consol-cm-customer-servicce) — 5.0/5 (3 reviews) — The web-based solution ConSol CM / Customer Service makes your employees' work easier and offers your customers optimal service.
23. [ViaSay](https://www.capterra.com.au/software/200044/mindsay) — 5.0/5 (3 reviews) — ViaSay makes customer interactions simple and efficient using conversational automation.
24. [Volie](https://www.capterra.com.au/software/204826/volie) — 4.7/5 (3 reviews) — Automotive call center software made for dealerships. Evolve your BDC with modern call center software so your agents can work smarter.
25. [Daktela](https://www.capterra.com.au/software/1012554/daktela) — 4.3/5 (3 reviews) — Daktela contact centre is a cloud-based solution for call centres with native support for all channels in one application.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.au/directory)

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This gives service teams a complete overview of all customer interactions and enables faster, more personalized responses.\n\nAutomated workflows ensure that inquiries are routed to the right teams and handled transparently. Highly configurable and scalable, ConSol CM adapts to the specific processes of your organization and integrates seamlessly into existing IT environments.\n\nWith its focus on usability, transparency, and efficiency, ConSol CM helps service teams deliver outstanding customer experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2f49c31-efac-41ce-941e-e2a214137c57.jpeg","url":"https://www.capterra.com.au/software/199650/consol-cm-customer-servicce","@type":"ListItem"},{"name":"ViaSay","position":23,"description":"ViaSay makes customer interactions simple and efficient using conversational automation. 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Imagine high conversion, increased agent productivity, & lowered call drop rates! Volie empowers you to do MORE with less, improving your bottom line. Our software is revolutionizing the industry.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f156fe5-75d6-4e8d-a743-3995faadd3a6.png","url":"https://www.capterra.com.au/software/204826/volie","@type":"ListItem"},{"name":"Daktela","position":25,"description":"The best cloud-based contact centre software to help you provide superior customer care. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution with extended features, like CRM, realtime, wallboards and much more. 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