---
description: Page 14 - See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 14 - Customer Service Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) > [Page 14](https://www.capterra.com.au/directory/22/customer-service/software?page=14)

# Customer Service Software

Canonical: https://www.capterra.com.au/directory/22/customer-service/software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From ticket tracking to complaint resolution reporting, Customer Support software allows organisations to manage and assess the quality of their interactions with customers. Customer Support systems also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints.

Customer Service software is relating to Call Centre software, Help Desk software and Knowledge Management software. Find the best customer service software for your organisation in Australia.

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## Products

1. [Movidesk](https://www.capterra.com.au/software/192413/movidesk) — 4.8/5 (5 reviews) — Canais de comunicação centralizados: E-mail, Portal do Cliente, chat, telefonia, Integração API, WhatsApp, Facebook e formulários.
2. [Engagely](https://www.capterra.com.au/software/201714/engagely) — 4.2/5 (5 reviews) — Engagely.ai delivers highly personalized, end to end omni-channel and multilingual AI-powered customer experiences.
3. [Innosoft Field Service Management](https://www.capterra.com.au/software/202172/innosoft-mobile-field-service) — 5.0/5 (5 reviews) — Modern, web-based and cloud-compatible field service management. Ticketing, resource / resource planning \& mobile technician connection
4. [WotNot](https://www.capterra.com.au/software/211191/wotnot) — 4.6/5 (5 reviews) — WotNot speaks your mind to your customers, leads, and visitors with the help of our personalized, smart AI-chatbot\!
5. [Stames](https://www.capterra.com.au/software/211503/stames) — 4.8/5 (5 reviews) — Unify customer communications, sales, orders and other vita data on one platform for teams across multiple channels \& apps.
6. [Keyfax](https://www.capterra.com.au/software/1015939/keyfax) — 4.8/5 (5 reviews) — Keyfax helps Housing providers manage repairs and enquiries. It assists advisors in the Contact Centre and tenants via online portal.
7. [NinjaChat](https://www.capterra.com.au/software/1026964/ninjachat) — 4.6/5 (5 reviews) — NinjaChat is a Live Chat Software. Helps to engage your website visitors by integrating your live chat with multi-channel communication
8. [Mosaicx](https://www.capterra.com.au/software/1034134/mosaicx) — 3.8/5 (5 reviews) — Cloud-based virtual agent that understands people, not menus. Easy, effective, enjoyable self-service for customers and employees.
9. [Broadcaster BOT](https://www.capterra.com.au/software/1037986/broadcaster-bot) — 4.4/5 (5 reviews) — Integrate multi-agents and chatbots to streamline communication with your customers across different channels on a single platform
10. [Freshdesk Omni](https://www.capterra.com.au/software/1052970/Freshdesk-Omni) — 3.6/5 (5 reviews) — Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
11. [RepairCMS Ultimate](https://www.capterra.com.au/software/1071688/RepairCMS-Ultimate) — 5.0/5 (5 reviews) — RepairCMS Ultimate improves customer service with real-time repair tracking, fast quotes, CRM, and personalized updates for repair shop
12. [Softdial Contact Center](https://www.capterra.com.au/software/27969/softdial-contact-center) — 5.0/5 (4 reviews) — Flexible Cloud Contact Center Software Platform sold globally as CCaaS, \& to enterprises. Fully blended omnichannel, quick deployment.
13. [VoyagerNetz](https://www.capterra.com.au/software/163125/voyagernetz) — 5.0/5 (4 reviews) — A powerful communication platform for better customer and community communication through texting, WhatsApp, Messenger and more.
14. [INTOUCH](https://www.capterra.com.au/software/163185/intouch) — 4.3/5 (4 reviews) — INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
15. [Gluru AI](https://www.capterra.com.au/software/163364/gluru-ai) — 3.5/5 (4 reviews) — Building the MIND for your business.
16. [Subivi](https://www.capterra.com.au/software/167482/subivi) — 5.0/5 (4 reviews) — Customer support solution for eBay sellers.
17. [Bamboo Cricket](https://www.capterra.com.au/software/127335/bamboo-cricket) — 4.8/5 (4 reviews) — Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat.
18. [Cx MOMENTS](https://www.capterra.com.au/software/173487/cx-moments) — 5.0/5 (4 reviews) — Cx MOMENTS automatically detects and trends customer issues in support tickets. Connect to Zendesk, Freshdesk, Salesforce in 3 clicks.
19. [Netomi](https://www.capterra.com.au/software/178767/msg-ai) — 4.8/5 (4 reviews) — Enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social.
20. [Unbabel](https://www.capterra.com.au/software/187811/unbabel) — 3.8/5 (4 reviews) — Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale.
21. [Avantage Business](https://www.capterra.com.au/software/198719/avantagedata) — 4.3/5 (4 reviews) — Sales prospecting connected software to help businesses meet their daily challenges.
22. [Solvpath](https://www.capterra.com.au/software/215126/solvpath) — 5.0/5 (4 reviews) — Transfer customer support inquiries to a quick, dependable visual support solution. Empowering consumers to resolve tasks on their own.
23. [Sparrow](https://www.capterra.com.au/software/217419/sparrow) — 5.0/5 (4 reviews) — Conversational AI Omnichannel Helpdesk Management Sales CRM Debt Collection Sentiment Analysis Customer 360 Seamless Integration
24. [Vergic](https://www.capterra.com.au/software/1014480/vergic) — 4.5/5 (4 reviews) — Vergic Engage is a digital engagement platform that offers live chat, chatbots, video/voice, socials based on customer value.
25. [Parrot CRM](https://www.capterra.com.au/software/1021009/parrot-crm) — 5.0/5 (4 reviews) — Parrot is the best CRM designed for conversational sales and advisors who need close communication with their customers.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.au/directory)

-----

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