---
description: Page 13 - See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 13 - Customer Service Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) > [Page 13](https://www.capterra.com.au/directory/22/customer-service/software?page=13)

# Customer Service Software

Canonical: https://www.capterra.com.au/directory/22/customer-service/software

Page: 13 / 23\
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> Customer Service software enables an organisation to manage and track customer relationships and support services. From ticket tracking to complaint resolution reporting, Customer Support software allows organisations to manage and assess the quality of their interactions with customers. Customer Support systems also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints.

Customer Service software is relating to Call Centre software, Help Desk software and Knowledge Management software. Find the best customer service software for your organisation in Australia.

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## Products

1. [Engage 365](https://www.capterra.com.au/software/1023023/engage-365) — 4.1/5 (8 reviews) — Drive lasting customer loyalty with Engage365, a Customer Engagement solution powered by Microsoft Dynamics CRM.
2. [Fireberry](https://www.capterra.com.au/software/1033535/fireberry) — 5.0/5 (8 reviews) — Fireberry is a unified customer platform tailored to your business-specific needs.
3. [Zendesk AI](https://www.capterra.com.au/software/1059657/zendesk-ai) — 4.6/5 (8 reviews) — Zendesk AI empowers you to improve productivity, connect authentically with customers, and create exceptional customer experiences.
4. [ServicePRO](https://www.capterra.com.au/software/31608/servicepro) — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that is available as a cloud-hosted solution as well as an on-premise installation.
5. [Helprace](https://www.capterra.com.au/software/135036/helprace) — 4.7/5 (7 reviews) — Improve customer service with Helprace a customer service software solution built with the customer in mind.
6. [Vozy](https://www.capterra.com.au/software/170736/vozy) — 4.0/5 (7 reviews) — We're a digital contact center platform improving company-client relations through AI-driven multichannel solutions.
7. [CM.com Communications Platform](https://www.capterra.com.au/software/196877/cm-com) — 4.9/5 (7 reviews) — Engage your customers through popular messaging channels, SMS and voice calls via the Communications Platform of CM.com.
8. [Dynamics 365 Customer Service](https://www.capterra.com.au/software/213170/dynamics-365-customer-service) — 4.4/5 (7 reviews) — Customer service management solution that helps businesses identify and solve service issues to create personalized buyer experiences.
9. [Qiscus](https://www.capterra.com.au/software/1026338/qiscus) — 4.4/5 (7 reviews) — It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc.
10. [Luware Nimbus](https://www.capterra.com.au/software/1065378/luware-nimbus) — 4.4/5 (7 reviews) — Luware Nimbus is a Microsoft-certified, Teams-native CX solution that unifies communication, workflows, and interactions in one hub.
11. [WhosOn](https://www.capterra.com.au/software/95268/whoson) — 4.7/5 (6 reviews) — Smart live chat software from the UK leaders. WhosOn offers advanced scale, security, and customisation scope. Take out a trial today.
12. [LiveOps](https://www.capterra.com.au/software/124415/liveops) — 3.7/5 (6 reviews) — With LiveOps, brands have a 24/7, 360-degree ability to connect with consumers faster, better and cost-effectively.
13. [Howazit](https://www.capterra.com.au/software/153612/howazit) — 4.5/5 (6 reviews) — Collect customer feedback at relevant touchpoints, measure customer experience, and then take smart actions based on collected feedback
14. [SnapCall](https://www.capterra.com.au/software/176950/snapcall) — 4.8/5 (6 reviews) — SnapCall is a Live Video, Voice and Screen Sharing tool for Virtual Sales that helps convert web-traffic into buyers.
15. [KronoDesk](https://www.capterra.com.au/software/1003055/kronodesk) — 4.0/5 (6 reviews) — With KronoDesk you can focus on helping your customers, not configuring the the tools to help and support them.
16. [SanCCS](https://www.capterra.com.au/software/1020456/sanccs) — 5.0/5 (6 reviews) — We understand the importance of providing exceptional support to our valued customers, as it is key to maintaining strong relationships
17. [SemanticForce](https://www.capterra.com.au/software/1023645/semanticforce) — 4.8/5 (6 reviews) — SemanticForce is a unified media/e-commerce intelligence, and customer service platform powered by deep semantic and visual analysis.
18. [Live Agent](https://www.capterra.com.au/software/1036615/live-agent) — 4.5/5 (6 reviews) — Live Agent is a cloud-based customer experience tool that helps agents deliver personalized assistance to customers.
19. [Essembi](https://www.capterra.com.au/software/1060833/essembi) — 5.0/5 (6 reviews) — Not just another tool for software teams. Essembi replaces your mess of tools with one platform. To help you build better software.
20. [Revelation helpdesk](https://www.capterra.com.au/software/6682/revelation-helpdesk) — 3.6/5 (5 reviews) — 100% web-based help desk application that will improve your business management \& your customer relations.
21. [Toonimo](https://www.capterra.com.au/software/144699/toonimo) — 4.8/5 (5 reviews) — Toonimo is a leading Digital Adoption Platform for enterprises who want to streamline employee training and user onboarding efforts.
22. [VeriShow](https://www.capterra.com.au/software/163727/verishow) — 5.0/5 (5 reviews) — Cloud-based video chat solution for businesses to co-browse and share content and streamline sales and customer service processes.
23. [SmarterTrack](https://www.capterra.com.au/software/116529/smartertrack) — 4.4/5 (5 reviews) — Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues.
24. [CustomerSure](https://www.capterra.com.au/software/160337/customersure) — 5.0/5 (5 reviews) — CustomerSure helps CX teams build top VoC programs to boost satisfaction, enhance reputation, and secure high retention rates.
25. [Accon](https://www.capterra.com.au/software/187300/accon) — 4.8/5 (5 reviews) — Enterprise resource planning suite that helps businesses manage purchases, inventory levels, contracts, sales, billing, and expenses.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.au/directory)

-----

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