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description: Page 12 - See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 12 - Customer Service Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) > [Page 12](https://www.capterra.com.au/directory/22/customer-service/software?page=12)

# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From ticket tracking to complaint resolution reporting, Customer Support software allows organisations to manage and assess the quality of their interactions with customers. Customer Support systems also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints.

Customer Service software is relating to Call Centre software, Help Desk software and Knowledge Management software. Find the best customer service software for your organisation in Australia.

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## Products

1. [LiveCaller](https://www.capterra.com.au/software/209451/livecaller) — 4.8/5 (10 reviews) — LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform.
2. [Social Intents](https://www.capterra.com.au/software/211547/social-intents) — 4.7/5 (10 reviews) — AI-powered live chat and chatbots to talk to your customers right from Microsoft Teams, Slack, Google Chat, WhatsApp and SMS.
3. [Teamlead](https://www.capterra.com.au/software/1011341/rooster-planner) — 4.6/5 (10 reviews) — With Teamlead, every customer service team — big or small — can predict their workload and automatically schedule their agents.
4. [Dowork.ai](https://www.capterra.com.au/software/1017315/doworkai) — 4.4/5 (10 reviews) — Dowork.ai is a project estimation and tracking solution for agencies and companies that need to deliver projects on time and on budget.
5. [Inxide](https://www.capterra.com.au/software/1019488/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way
6. [Startly](https://www.capterra.com.au/software/1029301/startly) — 4.4/5 (10 reviews) — Service management solution that helps IT/professional service agents manage support tickets, assets, change requests, and more.
7. [InfiniTalk](https://www.capterra.com.au/software/1031932/infinitalk) — 4.5/5 (10 reviews) — Call center system used by Japanese contact center operators for ACD routing, IVR input, recording, text analysis, reporting, chatting.
8. [Velaro](https://www.capterra.com.au/software/116972/velaro) — 3.9/5 (9 reviews) — Provide real-time support through live chat, messaging, chatbots, and voice so customers get reliable answers when they need them.
9. [Steam-connect](https://www.capterra.com.au/software/158092/steam-connect) — 4.9/5 (9 reviews) — Steam-connect allows businesses to keep track of all conversations with customers - by phone, SMS, or social media.
10. [Prompt.io](https://www.capterra.com.au/software/164777/chatbox) — 4.0/5 (9 reviews) — Launch bi-directional sms text conversations within one minute, NLP-enhanced automations within one hour and Instant Apps within a day.
11. [Diabolocom](https://www.capterra.com.au/software/181150/diabolocom) — 4.9/5 (9 reviews) — As a telecom operator and cloud software vendor, we empower Customer Service \& Sales teams to effectively handle all interactions.
12. [Upsy](https://www.capterra.com.au/software/1022549/upsy-shopping-helper) — 3.7/5 (9 reviews) — More sales, happier customers, useful insights - with the power of AI.
13. [Ticker](https://www.capterra.com.au/software/1033447/ticker) — 4.7/5 (9 reviews) — Omnichannel platform that helps companies to unify and automate communications with chatbots, multiagent, broadcast campaigns and more.
14. [Moveo.AI](https://www.capterra.com.au/software/1035057/mveoai) — 5.0/5 (9 reviews) — Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents, enhancing efficiency, CX, and financial outcomes.
15. [Surfboard](https://www.capterra.com.au/software/1039354/surfboard) — 4.6/5 (9 reviews) — Surfboard is a collaborative shift planning and scheduling tool for customer service teams.
16. [Be Aware Desktop](https://www.capterra.com.au/software/1050079/be-aware-desktop) — 4.6/5 (9 reviews) — Be Aware Desktop is a CRM customer-service desktop solution that can manage multiple internal and external customer service operations.
17. [InGenius](https://www.capterra.com.au/software/156349/ingenius-connector-enterprise) — 4.9/5 (8 reviews) — InGenius connects telephone systems into leading CRMs for more productive customer service teams and world-class customer experiences.
18. [FuseDesk](https://www.capterra.com.au/software/159468/fusedesk) — 4.0/5 (8 reviews) — Win more raving fans with the only helpdesk youll ever need. FuseDesk is an easy to use customer service platform for all channels.
19. [SightCall](https://www.capterra.com.au/software/170703/sightcall) — 4.1/5 (8 reviews) — See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video and workflow experiences.
20. [Khoros Care](https://www.capterra.com.au/software/184924/khoros-care) — 4.8/5 (8 reviews) — Khoros care enables you to manage social campaigns and responses with precision and efficiency.
21. [Ochatbot](https://www.capterra.com.au/software/194923/ochatbot) — 4.8/5 (8 reviews) — Ochatbot, designed for ecommerce and support, proprietary generative AI. Shopify, Bigcommerce, Woocommerce Free version available.
22. [Pypestream](https://www.capterra.com.au/software/205673/pypestream) — 4.8/5 (8 reviews) — Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly.
23. [ChatHQ](https://www.capterra.com.au/software/1013263/chathq) — 5.0/5 (8 reviews) — ChatHQ is a revolutionary app that promotes better business communication processes through live chat, team communication and more.
24. [Clockwork IT](https://www.capterra.com.au/software/1015022/Clockwork-IT) — 4.8/5 (8 reviews) — Our end to end Business software is helping organisations with Quoting, Purchasing, Stock control, Field Service Management and more.
25. [WorkHub Tasks](https://www.capterra.com.au/software/1018919/workhub-assist) — 5.0/5 (8 reviews) — WorkHub Tasks is an AI-driven task management solution for your entire organization.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.au/directory)

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The proprietary AI combines scripted intent-based AI and generative AI allowing a hallucination free experience. \n\nOchatbots ecommerce features include product recommendations, upsell-cross-sell, order tracking, abandoned cart, and more. It is not uncommon for 1 out of 4 shoppers that engage with Ochatbot to make a purchase.\n\nThe conversational AI engages prospects and shoppers at the right time during the sales or support journey.\n\nThere are Free versions and Pro versions. No programming is required. \n\nEasy to install on Shopify, Bigcommerce, WordPress, Woocommerce, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04a90968-aae3-4945-b60a-5caf09646700.png","url":"https://www.capterra.com.au/software/194923/ochatbot","@type":"ListItem"},{"name":"Pypestream","position":22,"description":"Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly, on any channel, at any time. Pypestream’s platform resolves up to 90% of inquiries without human interaction and offers 24/7 customer service at a much lower cost than traditional contact centers. 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Learn how we can help your business deliver more services at the highest standard and save money at the same time with our TotalCtrl solution, Mobile apps and bespoke applications customised for your individual challenges.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95ffcf95-452a-4165-a372-abf961552d16.jpeg","url":"https://www.capterra.com.au/software/1015022/Clockwork-IT","@type":"ListItem"},{"name":"WorkHub Tasks","position":25,"description":"WorkHub Tasks is an AI-driven task management solution designed to streamline workflows and foster collaboration throughout an organization. It offers extensive user roles and rights to ensure data privacy while simplifying ticket creation from email, web, and other channels. 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