---
description: Page 11 - See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
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title: Page 11 - Customer Service Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) > [Page 11](https://www.capterra.com.au/directory/22/customer-service/software?page=11)

# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From ticket tracking to complaint resolution reporting, Customer Support software allows organisations to manage and assess the quality of their interactions with customers. Customer Support systems also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints.

Customer Service software is relating to Call Centre software, Help Desk software and Knowledge Management software. Find the best customer service software for your organisation in Australia.

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## Products

1. [iTOP](https://www.capterra.com.au/software/163429/itop) — 4.1/5 (12 reviews) — iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices.
2. [easiware](https://www.capterra.com.au/software/164607/easi-crm) — 4.6/5 (12 reviews) — easiware, an omnichannel customer relationship solution, helps organizations turn their customer data into a performance accelerator.
3. [Stonly](https://www.capterra.com.au/software/202805/stonly) — 4.3/5 (12 reviews) — Unnecessary support tickets are costly. Add interactive guides to high ticket articles to decrease tickets \& drive self-serve success.
4. [LoyJoy](https://www.capterra.com.au/software/1026654/loyjoy) — 4.9/5 (12 reviews) — LoyJoy is the European agentic AI platform for customer interaction. Made in Germany, hosted in the EU and fully GDPR-compliant.
5. [HelpSpot](https://www.capterra.com.au/software/53431/helpspot) — 4.5/5 (11 reviews) — Efficient \& effective customer service software that helps you never lose track of a customer's email again.
6. [Answerbase](https://www.capterra.com.au/software/153153/answerbase) — 4.7/5 (11 reviews) — An online self-help Q\&A support tool that allows users to ask questions, receive answers, and browse content and articles.
7. [CustomerGauge](https://www.capterra.com.au/software/163253/customergauge) — 4.8/5 (11 reviews) — CustomerGauge enables B2B companies to collect customer feedback \& monitor behavioral trends to retain accounts and increase revenue.
8. [Loop Email](https://www.capterra.com.au/software/178765/loop-the-email-messenger) — 4.6/5 (11 reviews) — Loop helps teams manage customer emails together and provide the best customer service from within their email inbox. It's that simple.
9. [Spotler Engage](https://www.capterra.com.au/software/189060/spotler-engage) — 4.5/5 (11 reviews) — Discover the power of OBI Engage for excellent customer engagement, online customer service and social media management in one tool.
10. [Forethought](https://www.capterra.com.au/software/196175/agatha) — 4.5/5 (11 reviews) — Forethought is the first AI-native platform for enterprise customer experience.
11. [Kiamo](https://www.capterra.com.au/software/200863/kiamo) — 4.2/5 (11 reviews) — Kiamo is a Cloud omnichannel solution for contact centers wishing to optimize the efficiency of their Customer Relations.
12. [Nosco](https://www.capterra.com.au/software/218825/nosco) — 4.6/5 (11 reviews) — Unlock your CRM: manage all customer interactions in one fast, secure, and easy-to-use platform.
13. [Viewabo](https://www.capterra.com.au/software/1024599/viewabo) — 4.5/5 (11 reviews) — Viewabo enables you to see how customers see problems simply through an SMS link to access their phone's cameras.
14. [Cisco Finesse](https://www.capterra.com.au/software/1029520/cisco-finesse) — 4.9/5 (11 reviews) — Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards.
15. [Maqsam](https://www.capterra.com.au/software/1068941/Maqsam) — 4.5/5 (11 reviews) — Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience.
16. [Subiz](https://www.capterra.com.au/software/132284/subiz) — 5.0/5 (10 reviews) — Subiz is an on-site live chat tool that helps businesses with reaching, connecting and converting visitors into customers.
17. [Sunrise ITSM](https://www.capterra.com.au/software/148707/it-service-management) — 4.4/5 (10 reviews) — Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software.
18. [RenewityRMA](https://www.capterra.com.au/software/153078/renewityrma) — 4.9/5 (10 reviews) — Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data
19. [Glance](https://www.capterra.com.au/software/36708/glance-screen-share) — 4.3/5 (10 reviews) — Glance makes it easy for customer-facing teams to support users with cobrowsing, screen sharing, video and more across web \& mobile.
20. [Richpanel](https://www.capterra.com.au/software/164751/ecommerce-crm) — 4.9/5 (10 reviews) — Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento \& other Ecommerce stores.
21. [Verloop](https://www.capterra.com.au/software/172660/verloop) — 4.7/5 (10 reviews) — Verloop.io automates customer support effortlessly, enabling brands to deliver delightful CX with advanced conversational AI
22. [Confides](https://www.capterra.com.au/software/183052/incognitodesk) — 4.7/5 (10 reviews) — An online application that allows servicing tight communities while preserving the anonymity of the users of those communities
23. [Enterprise Bot](https://www.capterra.com.au/software/188017/chatbot2go) — 4.5/5 (10 reviews) — EB CX helps you resolve customer-oriented queries and incidents faster by communicating effectively and accurately.
24. [INO CX](https://www.capterra.com.au/software/194303/ino-cx) — 4.5/5 (10 reviews) — All-in-One Business Communication Solution featuring omnichannel contact center, collaboration tools, and business phone solution.
25. [Help Lightning](https://www.capterra.com.au/software/200979/help-lightning) — 5.0/5 (10 reviews) — We provide next gen video collaboration services to enable company experts to work virtually side-by-side with anyone needing help.

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## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.au/directory)

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From technical support to order and quotation management, PLOT ensures every interaction is tracked, synchronized, and streamlined, eliminating downtime and bottlenecks. Your team works faster, more efficiently, and with greater clarity.\nAlongside cutting-edge cloud services, Leanbit guarantee the highest standards of data security through the use of fully compliant European cloud infrastructures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9717c052-0d8c-40c3-9829-1dd936acce39.jpeg","url":"https://www.capterra.com.au/software/218825/nosco","@type":"ListItem"},{"name":"Viewabo","position":13,"description":"Understanding and resolving complex customer issues via email, chat, or phone is often frustrating. It takes a long time and the case isn't resolved if agents can't see if it's being fixed correctly. \n\nViewabo enables you to see how customers see problems without needing an app. \n\nViewabo makes the diagnosis processes and resolution workflow easier and quicker. As a result, it reduces the risk of lost business, cuts in-person servicing costs, and eliminates unnecessary RMAs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e90c85f-4086-44c3-9597-a43ca2a83f74.png","url":"https://www.capterra.com.au/software/1024599/viewabo","@type":"ListItem"},{"name":"Cisco Finesse","position":14,"description":"Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Cisco Finesse allows agents and managers to use single sign on (SSO) methods to keep call, agent, and customer data secure in addition to safety recording functionality. 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Now, we’re creating service desk and IT service management solutions to support the people who matter most to us.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45a5df46-5eae-4d83-9177-072311a9d01f.png","url":"https://www.capterra.com.au/software/148707/it-service-management","@type":"ListItem"},{"name":"RenewityRMA","position":18,"description":"Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests.  RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c8f4338-2d85-4845-97ca-2baad59d62e2.png","url":"https://www.capterra.com.au/software/153078/renewityrma","@type":"ListItem"},{"name":"Glance","position":19,"description":"Glance makes it easy for customer-facing teams to support users of websites, portals, or mobile apps. 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Richpanel’s live chat and customer service helpdesk makes caring for your customers easy – and profitable.\nService matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work e","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f415f59b-60bb-4d31-99b2-d6a015c5e610.png","url":"https://www.capterra.com.au/software/164751/ecommerce-crm","@type":"ListItem"},{"name":"Verloop","position":21,"description":"Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliver delightful customer experiences. Our state-of-the-art AI securely scales support, reduces costs, and provides full visibility into interactions. 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Your community can be made up of users, customers, employees, neighbours, etc. IncognitoDesk allows its members to easily reach your organization and its services through SMS, Email, WhatsApp, Facebook Messenger, etc.\n\nWhat makes it perfect for you?\n\nOur platform has anonymity built-in (but optional), so you can keep your contacts’ identities confidential.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb78fef-d693-4f78-8954-ca418301d057.png","url":"https://www.capterra.com.au/software/183052/incognitodesk","@type":"ListItem"},{"name":"Enterprise Bot","position":23,"description":"EB CX is our omnichannel customer experience tool that uses AI-powered virtual assistants to interact with customers round-the-clock. As a solution that is deployable across multiple channels and fully integrable with most CRM systems, EB CX converses with customers through the mode they most prefer. Resolve incidents and address concerns via text, email or call. EB CX delivers the type of service that your customers deserve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3f7a226-7be8-4ebf-841c-f2660e285314.png","url":"https://www.capterra.com.au/software/188017/chatbot2go","@type":"ListItem"},{"name":"INO CX","position":24,"description":"INO CX is an All-in-One Business Communication Solution. It includes:\n\nOmnichannel Contact Center: Engage customers through voice, email, chat, SMS, social media, and campaigns for a seamless experience.\n\nCollaboration Tools: Boost productivity and creativity with collaborative features.\n\nBusiness Phone: Ensure constant connectivity with feature-rich phones.\n\nINO CX is 100% cloud-based, open for API integration with your business solutions, and offers native Salesforce integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29ac42c8-4589-4430-831d-3b96bea78475.png","url":"https://www.capterra.com.au/software/194303/ino-cx","@type":"ListItem"},{"name":"Help Lightning","position":25,"description":"Help Lightning is a B2B software company specializing in Enterprise Remote Visual Guidance.\n\nWe provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. \n\nOur cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.\n\nOur software works with all your existing devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddea1fa4-9644-4c47-820d-db53d742c16b.png","url":"https://www.capterra.com.au/software/200979/help-lightning","@type":"ListItem"}],"numberOfItems":25}
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