---
description: Page 10 - See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 10 - Customer Service Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) > [Page 10](https://www.capterra.com.au/directory/22/customer-service/software?page=10)

# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From ticket tracking to complaint resolution reporting, Customer Support software allows organisations to manage and assess the quality of their interactions with customers. Customer Support systems also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints.

Customer Service software is relating to Call Centre software, Help Desk software and Knowledge Management software. Find the best customer service software for your organisation in Australia.

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## Products

1. [ManageEngine SupportCenter Plus](https://www.capterra.com.au/software/162095/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support
2. [Capacity](https://www.capterra.com.au/software/192480/capacity) — 4.5/5 (14 reviews) — Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days.
3. [ProProfs Help Desk](https://www.capterra.com.au/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
4. [Desk360](https://www.capterra.com.au/software/212006/desk360) — 4.7/5 (14 reviews) — A cloud-based omnichannel customer support platform with 360-degree customer view.
5. [BeInContact](https://www.capterra.com.au/software/1020496/beincontact) — 4.4/5 (14 reviews) — BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform.
6. [Remote eye](https://www.capterra.com.au/software/1036384/remote-eye) — 4.6/5 (14 reviews) — Remote eye is a remote support software solution based on Smart Glasses, smartphones, tablets and PCs.
7. [Fin](https://www.capterra.com.au/software/1077853/Fin) — 4.6/5 (14 reviews) — Fin is the best performing AI Agent for customer service – automating complex queries and delivering high-quality support.
8. [LeadDesk](https://www.capterra.com.au/software/130134/leaddesk) — 4.8/5 (13 reviews) — LeadDesk is a cloud based Customer Service software for contact centers. Connect with your customers no matter what the channel is.
9. [CA Service Desk Manager](https://www.capterra.com.au/software/145590/ca-service-desk-manager) — 3.5/5 (13 reviews) — CA Service Desk Manager is an IT service management software that provides change management, automation, and practice content.
10. [Inbenta](https://www.capterra.com.au/software/158902/inbenta) — 4.7/5 (13 reviews) — Give customers and employees the most relevant answers in real-time using no-code intelligent automation and conversational AI.
11. [Surfly](https://www.capterra.com.au/software/159520/surfly) — 4.7/5 (13 reviews) — Fast, simple, and secure co-browsing and collaboration technology. Support customers anywhere along the journey, seamlessly.
12. [RingCentral Engage Digital](https://www.capterra.com.au/software/173380/dimelo-digital-platform) — 4.8/5 (13 reviews) — Manage all your digital customer service channels through a single platform like RingCentral Engage Digital.
13. [Cention](https://www.capterra.com.au/software/179156/cention-contact-center) — 4.2/5 (13 reviews) — Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
14. [Certainly](https://www.capterra.com.au/software/183590/certainly) — 4.4/5 (13 reviews) — Certainly is a powerful AI Chatbot builder. Our Platform is easy to use and requires ZERO coding. Get a free demo today\!
15. [Intalk.io](https://www.capterra.com.au/software/199866/intalk-io) — 4.1/5 (13 reviews) — Omnichannel customer interaction platform with AI self-service and agent-assisted capabilities on-cloud and on-premise
16. [Oracle Service](https://www.capterra.com.au/software/213720/oracle-service) — 4.5/5 (13 reviews) — Customer service management solution that helps businesses assist customers to solve queries on the various platforms.
17. [VirtlX](https://www.capterra.com.au/software/1026661/virtlx-reflect) — 4.8/5 (13 reviews) — Transform employee \& customer survey insights into actionable training with VirtlX, the AI-driven tool for business growth.
18. [ControlHippo](https://www.capterra.com.au/software/1029621/controlhippo) — 4.5/5 (13 reviews) — Take your Sales and customer support to next level with a WhatsApp shared inbox that lets you manage multiple devices and agents.
19. [TRIFFT](https://www.capterra.com.au/software/1034776/trifft) — 4.9/5 (13 reviews) — Use TRIFFT to ignite customer loyalty \& drive growth with a custom program. Boost CLV \& revenue. Start scaling today\!
20. [Enghouse eKMS](https://www.capterra.com.au/software/120410/ekms) — 4.2/5 (12 reviews) — eKMS helps your customers and agents quickly and intuitively find the information they need.
21. [ProProfs Survey Maker](https://www.capterra.com.au/software/129608/proprofs-survey-maker) — 4.8/5 (12 reviews) — ProProfs Survey Maker is an effective tool to capture respondents feedback \& make smart business decisions based on reports \& analysis
22. [HelpOnClick](https://www.capterra.com.au/software/132026/helponclick-live-chat) — 4.6/5 (12 reviews) — Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales\!
23. [Customer Communities](https://www.capterra.com.au/software/170758/insided) — 4.3/5 (12 reviews) — Gainsight Digital Hub is an all in one hub to engage, retain and delight your customers.
24. [InfoServ](https://www.capterra.com.au/software/150329/infoserv) — 4.9/5 (12 reviews) — Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
25. [Lumoa](https://www.capterra.com.au/software/160860/lumoa) — 4.4/5 (12 reviews) — Lumoa is the first CX platform to offer GPT and Generative AI. Analyse customer feedback securely in 60+ languages and in real time.

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Next: [Next page](https://www.capterra.com.au/directory/22/customer-service/software?page=11)

## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.au/directory)

-----

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