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Travel Agency Software
Travel Agency software automates the front and back office activities of travel agencies, vacation packagers, destination marketers and transit companies.
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Australia, Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany
, Greece, Hungary, Iceland, Ireland, Israel, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Qatar, Saudi Arabia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
and 22 others
"OUTSTANDING customer service and help. The trainings are fantastic. During COVID they held my..."
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Ernesto
Founder in Spain
This information was sourced from Travefy Agent
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of Travefy Agent
Pros:
I love that I can customize their travel experiences with photos and trip details. I love that all I need to do is send my customer a link and they have their entire trip at their fingers.
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Cons:
I have only ever one time ran into an issue with an unsaved Travefy that unfortunately could not be recovered.
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This information was sourced from Travefy Agent
Who Uses Travefy Agent?
Travefy's award-winning itinerary, proposal, client management + marketing tools power the success of Travel Advisors, DMCs, and other travel...
"My overall experience with Ezus has been overwhelmingly positive. It has transformed the way our..."
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Selim
General Manager in France
This information was sourced from Ezus
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of Ezus
Pros:
Another standout feature is the automated budget builder with its user-friendly interface and automatic margin configurations, which can be easily adjusted as needed.
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Cons:
Also, we still have technical problems that can't find solutions.
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This information was sourced from Ezus
Who Uses Ezus?
Travel Agents, Destination Management Companies, Inbound & Outbound Tour Operators.
"Introducing Hero not only improved our booking process but saved us time and money. The customer..."
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Anonymous reviewer
This information was sourced from Hero
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of Hero
Pros:
User-friendly website, well laid out and great feedback response from the customer service team. Quick money dispersal which is also a huge plus.
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Cons:
If I have ever encountered a problem their service team are prompt and thorough.
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This information was sourced from Hero
Who Uses Hero?
Agents and resellers of tours, activities, attractions and transport.
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland
, Isle of Man, Japan, Jersey, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States
and 14 others
Argentina, Australia, Brazil, Canada, Colombia, France, Germany, Israel, Italy, New Zealand
, Peru, Portugal, South Africa, Spain, United Kingdom, United States
and 6 others
"- Super-customizable system for any tourism business scenarios (complex multi-component packaging,..."
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Dominic
Manager, Consumer Sales & Marketing in Canada
This information was sourced from Zaui
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of Zaui
Pros:
From my initial contact with ZAUI in 2009 to my most recent conversation with their team yesterday, the engagement has always been exceptional professional and customer focused.
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Cons:
It's frustrating to have to link and unlink activities depending on availability. Reports not being the correct i.e. report by agent, summary by activity.
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This information was sourced from Zaui
Who Uses Zaui?
Booking and reservation management software designed specifically for the tourism industry: Transportation and shuttle companies, tour and activity...
"A super easy answer to quick business travel arrangements. TravelPerk have provided a very..."
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Mandi
Office Manager in UK
This information was sourced from TravelPerk
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of TravelPerk
Pros:
I had to change my flight several times and the customer support is quick, helps out and is there for one when you need them.
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Cons:
Mix between mobile ticketing and collections, even on repeat journeys. Choice of hotel often limited.
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This information was sourced from TravelPerk
Who Uses TravelPerk?
TravelPerk allows companies to effortlessly manage and book all their travel needs in one place.
No wonder 5000 businesses including Uber, FarFetch,...
"Customer support is very good and also respond time
It is one of the good feature for travel..."
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Sarath
Automation Test Engineer in India
This information was sourced from PHPTRAVELS
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of PHPTRAVELS
Pros:
It has many useful modules, api integrations, iFrames and whitelables from many providers, and some local modules such as hotels, tours, cars, offers (not usable).
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Cons:
Whats charge for new update instead of fixing errors.
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This information was sourced from PHPTRAVELS
Who Uses PHPTRAVELS?
our all services related to online travel and booking business as we are specialist for this industry
"We've worked with Roomex over the last 4 years and it's been a great partnership, always supportive..."
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Kris
Finance Director in UK
This information was sourced from Roomex
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of Roomex
Pros:
Using Roomex allows for simple travel organisation and cost control. It helps me as a user and allows for simple reporting.
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Cons:
I've had some trouble getting the mobile app to login using the company account. But as it is a work phone I have the email available anyway.
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This information was sourced from Roomex
Who Uses Roomex?
Businesses with a mobile workforce that regularly travels domestically, i.e. Engineering; Construction; Retail.
"We promote an experience. And this experience starts with a booking. It must be over the top, and..."
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Paolo
President in Italy
This information was sourced from Regiondo
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of Regiondo
Pros:
The booking system looked good and were were told it would support package deals e.
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Cons:
I don't think it's reasonable to pay this much for a reservation system at a higher volume.
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This information was sourced from Regiondo
Who Uses Regiondo?
More than 7.000 partners from the travel industry already use the system successfully. Whether you offer an amusement park, a zoo or cooking classes,...
"Well, getting instant results for making a trip is the unique feature of them even if you book at..."
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Sadman
Sales executive in Bangladesh
This information was sourced from Routespring
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of Routespring
Pros:
I like the user-friendly interface and the ease of booking travel.
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Cons:
Sometimes you cannot find a Rent-A-Car place because of the addresses it's hard to figure out sometimes if a Rent-A-Car place is inside the airport or outside the airport and some smaller locations.
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This information was sourced from Routespring
Who Uses Routespring?
Growing businesses struggle with management & control of business expenses (especially travel spend). Routespring exists to simplify your processes...
"Easy to use and offers everything you need to create itineraries, manage bookings and daily tasks..."
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Angela
Travel Agent in Spain
This information was sourced from Tourwriter
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of Tourwriter
Pros:
Is easy to use due our company needs to have very good explain our products.
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Cons:
Then their allocation system did not work, once again delayed by implementation team not reading and actioning emails we sent noting the errors.
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This information was sourced from Tourwriter
Who Uses Tourwriter?
Crafted for travel's creators and memory-makers. Tourwriter is the blank canvas where travel designers showcase their expertise and curate unique...
"Stability, Nonstop enhancement , and rapid adopting to Travel market changes makes Techno Heaven..."
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Mustafa
CEO in Malaysia
This information was sourced from Technoheaven TMS
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of Technoheaven TMS
Pros:
Stability, Nonstop enhancement , and rapid adopting to Travel market changes makes Techno Heaven one of the Leading Technology Provider facilitating path of success to All of their Clients.
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Cons:
The System we purchased shows links from other tour company. Very dodgy and suspicious.
Read more
This information was sourced from Technoheaven TMS
Who Uses Technoheaven TMS?
Travel Agency Software is a complete software solution for Travel Agent, Online Travel Agency, Tour Operator, B2B/B2C Travel Agency, Travel Management...
"I can now build itineraries in under 5 minutes and provide a platform for other people to work..."
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Jack
Travel Consultant in Costa Rica
This information was sourced from Toogo
Electronic Payments
Booking Management
Multi-Currency
Pricing Management
Online Booking
Accounting Integration
Central Reservation System
Reporting/Analytics
GDS/OTA Integration
Client Management
Quotes/Estimates
Supplier Management
This information was sourced from verified user reviews of Toogo
Pros:
Once you get familiar with the system, TOOGO is easy to use. Fast quotations and trips building.
Read more
Cons:
The database and product creation is a long and details process that can be a little heavy to realize at first, but the hard work and time put in pay off.
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This information was sourced from Toogo
Who Uses Toogo?
Destination Management Companies and Travel Agencies realizing tailor-made and on-demand tourism.
Travel agency software allows travel agencies and related businesses to automate sales, marketing, finance, and other operations to improve customer service and increase profits. It also helps travel agents manage promotions, discounts, blackout dates, stay restrictions, and payment policies.
The benefits of travel agency software
Improved customer service: Travel agency software helps agents push their products and services to customers via multiple channels such as online portals, email, and SMS. It offers customer-facing features such as booking confirmations, cancellation, and online payment gateways.
Better process management: Travel agency software automates business operations by reducing the need for manual data entry, centralising bookings, tracking inventory, generating reports, managing payments, and more.
Streamlined reporting: Dashboard and reporting tools allow users to gather information and gain insights into profits and sales and to generate custom reports to inform business decisions.
Typical features of travel agency software
Itinerary creation: Allows agents to create travel documents, plan routes, and organise other journey details.
Payment processing: Accept, capture, and reconcile financial transactions.
Reservations management: Create and manage customer transportation bookings and property reservations.
Pricing management: Set prices for tour packages and manage prices based on number of travellers, travel days, seasonal demand, etc.
Sales pipeline management: Track lead conversions and their status as they move along the sales pipeline.
Quotes/estimates: Create and send customised price quotes to customers.
Considerations when purchasing travel agency software
Extent of customisation: If you cater to a specific audience (e.g. business travellers, backpackers), select a travel agency software solution that's designed for your niche, or can be customised to meet your business needs. This way, you won't have to create fresh templates for your workflows or adjust the interface to fit your customers.
Mobile apps: Client engagement is the bedrock of the travel industry. Mobile apps are effective in managing engagement efforts and building relationships with new and existing customers. Agents can manage operations and address enquiries even outside regular business hours using these apps. Choose a solution that offers apps for various types of mobile devices.
Relevant travel agency software trends
Artificial intelligence improves the customer experience: To stay competitive and profitable, travel agencies need to constantly improve their customers' experiences. To this end, some have started adding new technologies to their workflows. For example, artificial intelligence is being used to process data related to customer engagement and travel itineraries, and to generate insights to help agencies tailor their customer recommendations.
Chatbots free up agents' time: Travel agency software chatbots are intelligent conversational interfaces that serve as the first touch point for customers to interact with agencies. Basic chatbots are used to capture customer contact details and pass on leads to travel advisors. More advanced chatbots can suggest travel plans to customers based on their stipulated requirements (such as budget, tentative travel dates, preferred destinations, etc).
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