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innRoad is an award-winning, all-in-one property management system designed to meet the needs of hospitality businesses of all sizes. Learn more about innRoad
innRoad's award-winning property management system is trusted by thousands of hoteliers around the world. This all-in-one software is specifically designed to save time, increase occupancy, boost revenue and provide guests with a seamless booking experience. Customers report a 20% increase in direct bookings and a 10% increase in room revenue when switching to innRoad. innRoad's all in one solution offers 24/7 live support, unlimited training, new monthly features, and free data migration. Learn more about innRoad

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Cloud-based property management and reservation management system for hotels, resorts, serviced apartments, motels, campgrounds & more. Learn more about RMS Cloud
RMS is a top-rated hospitality management platform that offers centralised, easy-to-use software for hotels, resorts, serviced apartments, caravan parks and more. Some of the key features include an inbuilt channel manager, dynamic room pricing, an online booking engine and revenue management capabilities. With over 35 years of experience in hospitality technology, RMS has helped over 6,000 properties across the globe achieve increased revenue and operational efficiencies. Learn more about RMS Cloud

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Preno - leading hotel property management software, designed to simplify and streamline day-to-day operations for hoteliers. Learn more about Preno
Preno is a cloud-based hotel software + channel manager + booking engine, which automates daily operations for accommodation providers. Preno saves an average of 10 hours a week on admin and generates 50% more bookings. As a suite of smart tools, Preno is also integrated with leading apps Xero, Staah, and Siteminder. It is smart software that fits a variety of property types - from boutique hotels, to motels, to campgrounds, luxury lodges, and more. Learn more about Preno

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Streamline your scheduling process and drive more revenue with Wix’s online booking solution. Learn more about Wix
Fill up your schedule and drive more revenue by selling your services right from your website with Wix’s leading online scheduling solution. The platform lets you offer custom services, manage staff, calendars & multiple locations, build client relationships, and grow your business—all from one place. You’ll find essential features such as an intelligent booking calendar, mobile management, automated communications, integrated payment & CRM systems, custom analytics, and a full marketing suite. Learn more about Wix

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Square Appointments is an all-in-one scheduling POS for booking, payments, and team management. Learn more about Square Appointments
Running a business is hard enough, especially if you're juggling multiple tools to do different things. Square Appointments is an integrated POS that comes with online scheduling and payment processing so that you can run your whole business from one place. It's a one-stop-shop solution that helps you save time and stay organized because it's customized for businesses who run on appointments. Square Appointments is now free for individuals, and really affordable for teams. Learn more about Square Appointments

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Cloud-based reservation software that allows you to control every aspect of your property. Easily manage reservations and rate plans. Learn more about Cloudbeds
Cloudbeds is all-in-one reservation management software where you can manage reservations, rate plans, reporting, emails, and more all from one login. With our dashboard, you get an overview what¿s happening today and what needs to be done tomorrow. Manage reservations with our intuitive drag-and-drop calendar and check guests in or out with ease. All movements are connected to reports that are built right into the interface with Cloudbeds so you and your staff are always in sync. Learn more about Cloudbeds

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Self-service appointment scheduling with the world's friendliest scheduling tool, so you can save time for the rest of your to-do list. Learn more about Acuity Scheduling
Save time, look professional, and keep your customers and business moving with Acuity's self-service reservation-booking magic. From the moment a customer books with you, Acuity's there to perform customer intake, automatically send customized email confirmations to you and your customers, deliver text reminders, and process payments. With Acuity, your day-to-day runs more smoothly. There's even a mobile app, for to manage when you're on-the-go. All you need to do is show up at the right time. Learn more about Acuity Scheduling

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Centralize reservations, manage your inventories online, process payments and get unified access to leading distribution channels. Learn more about Checkfront
Checkfront is a booking management platform trusted by thousands of tour operators worldwide. Our platform empowers businesses to sell tours and activities on any website by providing live inventory management, dynamic pricing, customer notifications, and channel distribution. Checkfront makes it easy to grow your business by automating your administration and housing all your business tools in one place. Learn more about Checkfront

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
The All-in-One Software for Short-Term & Vacation Rentals. One subscription, all tools. 14-day free trial. No credit card required. Learn more about Smoobu
Smoobu is the All-in-One Software for Short-Term & Vacation Rentals. Smoobu syncs all your booking portals, such as Airbnb, Booking.com, VRBO, Trip.com, Agoda etc, automatically, so you no longer need to worry about double bookings and manual prices. One subscription, all tools. Channel Manager, PMS, Website Builder, Booking Engine, Unified Inbox, Online Check-In, as well as a Dedicated Guest Guide that will make your reviews go up. Try Smoobu Pro for 14 days. No credit card required. Learn more about Smoobu

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Create your free account and add table reservations to your restaurant's website in minutes. Learn more about GloriaFood
With our "Table Reservation" and "Order ahead" features, your guests can now book a table & order food in advance. It’s all made easy with GloriaFood. Create your free account and add table reservations to your restaurant's website in minutes. Learn more about GloriaFood

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Booking and business management software designed to make reservations easy for tourism companies. Learn more about Zaui
Zaui is a technology leading reservation and management software designed for shuttle companies, tour, activity and rental operators. Zaui is one of the longest-standing reservation systems in the industry. Creating innovative tools to grow tourism companies. Features: centralized operations management, e-commerce booking engine, mobile and Point-of-Sale apps, inventory and pricing management, agent/affiliate bookings, vehicle and route management, online reseller (OTA) channels and much more. Learn more about Zaui

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Australia Local product
The hotel commerce platform with everything you need to succeed. Sell, market, manage and grow your hotel – from one place. Learn more about SiteMinder
33,000 hoteliers trust SiteMinder for smart and simple reservation management. With over 2 million reservations annually, coupled with the world's most powerful channel manager and an ecosystem of 700+ of the industry's best channels and applications, SiteMinder helps hotels of all sizes acquire guests, drive profit and manage property operations with ease. Learn more about SiteMinder

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
All-in-one reservation software for small and medium-sized rental businesses. Learn more about Booqable
Booqable provides industry-leading reservation software for rentals, equipment, and activities. Through a powerful back-office, online store, and iOS app, Booqable helps 2,500+ companies operate more efficiently and increase bookings. Features like real-time availability, date and time selection, and online payments can all be tailored to your unique needs, so you can offer the best reservation experience for your customers. Learn more about Booqable

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Australia Local product
Hotel software that lets every small property easily create & manage reservations and check guests in & out, even on-the-go! Learn more about Little Hotelier
Trusted by the most small properties globally, Little Hotelier is the all-in-one platform to help you manage your reservations with ease. Bookings are sent straight to an easy-to-use calendar, & you can even set up automated guest communications. We'll keep all your channels & inventory in sync, ensuring everything auto-updates whenever a booking is made to eliminate double bookings & save time on manual work. Try free for 30 days. No Credit Card. Cancel anytime. Learn more about Little Hotelier

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
eZee Reservation is a PCI DSS certified, powerful hotel booking engine that gets you infinite bookings for zero commission. Learn more about eZee Reservation
eZee Reservation is a responsive hotel booking engine that lets a hotel's website visitors book directly from the website from any device at any time, thus giving hotels an opportunity to gain unlimited commission-free bookings. Core features of eZee Reservation include a responsive booking engine, payment gateway options, inventory management, affiliate tracking, yield management, email tracking, PMS integration, and more. Learn more about eZee Reservation

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Online booking platform designed to help operators and resellers globally save time, get connected and ultimately grow their business. Learn more about Rezdy
Rezdy is the world’s leading independent B2B SaaS booking and distribution platform for tours, activities & attractions. Their powerful booking software helps thousands of tour and activity operators, in over 100 countries, save time and grow their direct business. Operators of all sizes, regardless of their chosen booking software, are further empowered to connect and trade with local and international agents at scale through their unparalleled B2B distribution platform, Rezdy Channel Manager. Learn more about Rezdy

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Mindbody reservations and business software simplifies online appointment and reservation scheduling with automatic reminders. Learn more about Mindbody
Mindbody business management software elevates your client experience, from “Hello” to “See you Tuesday!” Step up to seamless online booking, automated marketing, integrated payment processing, and robust reporting. Set your brand apart with a customized app and stop missing calls (and clients) with an AI-powered front desk. Turn new leads into loyal customers with integrated lead management. Save time and give clients the wow-worthy experience they deserve. Schedule your free demo today. Learn more about Mindbody

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Online Booking System with reminders for all service companies! Let your clients book themselves online - Includes free version. Learn more about SimplyBook.me
SimplyBook.me offers the most extensive online booking system on the market, one that makes you look professional and solves all your online needs. You get a full blown booking website, or a widget for your own website, where you can present your business and accept appointments, sell products, membership, packs, gift cards and service add-ons. Manage your business with one solution; website, accept bookings, marketing initiatives, business statistics and,online and on site payments (POS). Learn more about SimplyBook.me

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Xola is an easy-to-use reservation, sales, and marketing system for tour and activity operators. Learn more about Xola
Xola is the only unified reservation, sales, and marketing platform for tour and activity businesses. Manage every kind of reservation (online, over the phone, in-person, or from a reseller) with real-time availability. Sell through the world's largest marketplaces in a few clicks. Increase online revenue with automated abandoned booking remarketing features and track your marketing success in easily with our Facebook Pixel and Google Analytics integrations. CC rates as low as 1.99% + 30 cents. Learn more about Xola

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Online booking, resource scheduling, lead generation, and reporting solution for Fitness Studios. Learn more about WellnessLiving
WellnessLiving, an all-in-one business management software, has all the tools you need to attract, convert, & retain more clients. We offer the fitness & wellness industry an affordable, easy-to-use, fully customizable platform that streamlines business management. Dynamic tools include online booking solutions, POS, payroll, reputation management, email/SMS marketing suite, rewards program, robust reporting, and so much more! It’s the only software you need to run and grow your business. Learn more about WellnessLiving

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Hotelogix is a robust cloud-based Hotel Management System that offers next-gen capabilities needed by hotels to simplify reservations. Learn more about Hotelogix
Hotelogix is a robust cloud-based Hotel Management System that offers next-gen capabilities needed by hotels to simplify reservations, improve operating efficiency and maximize revenue. Hotelogix enables real-time integration with all major Online Travel Agents (OTAs) and Global Distribution Systems (GDS) to expand your market reach, increase occupancy rates, and eliminate booking errors. Hotelogix has a decade of experience in serving hotels across 100+ countries. Learn more about Hotelogix

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Accelevents is an all-in-one events platform that empowers you to expand your reach and drive sustainable growth. Learn more about Accelevents
Accelevents is an all-in-one event management platform for in-person, virtual & hybrid events. Built to save you time and frustration while delivering measurable results for your organization. As a leading event technology platform, Accelevents is redefining the way brands connect with their audiences with a user-friendly yet robust set of customizable and interactive features. Learn more about Accelevents

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Exercise.com is a custom branded software platform to grow and manage your fitness business better. Learn more about Exercise.com
The Exercise.com fitness business management software platform simplifies the painful admin tasks that are core to your fitness business. Through our custom-branded web and mobile apps, that include payment processing, you can easily schedule, view, and manage all your appointments and classes – by trainer, location, and service – with options for reoccurring events and automated appointment reminders. View powerful business reports with insights into payments, and member billing. Learn more about Exercise.com

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Australia Local product
Powerful reservations system for Appointments, Classes & Courses, Tours & Activities. From $14.95. Free 30-day trial, no credit card. Learn more about Bookeo
The powerful real-time reservations system for Appointments, Classes & Courses, Tours & Activities with NO commissions or customer fees. With 65M bookings to date, elegant Bookeo Reservations helps grow your business with easy setup, seamless mobile and desktop website integration, add-ons and gift vouchers, secure in-store and online payments, auto calendar sync, auto email/text reminders, waiting lists, and advanced reporting. From $14.95, cancel anytime. Free 30-day trial with no credit card. Learn more about Bookeo

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Online Reservations made easy! Learn more about BookSteam
BookSteam is a cloud-based reservations software aimed at small and large businesses worldwide. BookSteam offers a wide range of flexible calendar management tools that automate appointment scheduling process for you and your clients. Be ahead of your competition, promote and grow your business with BookSteam! Learn more about BookSteam

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
The Flybook was founded in 2006 and manages reservations and operations for adventure parks, ziplines, tour, and rental providers. Learn more about The Flybook
The Flybook helps adventure parks, ziplines, tour and rental providers manage their reservations and business operation. Founded in 2006, we are the original cloud-based software for the activity industry. The Flybook offers solutions for those who need more out of their reservation software: from managing multiple locations, to fine tuning and customizing offerings to fit your business model. Above all else, our advisory team is second to none, and we strive to be your closest business partner. Learn more about The Flybook

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Free waitlist and reservation system for restaurants, seamlessly handle both walk-in customers and guests who have reserved tables. Learn more about Carbonara
Carbonara App is a free digital waitlist and restaurant reservation system that allows you to seamlessly handle both walk-in customers and guests who have reserved tables, from any phone, tablet or computer. Features: - A digital waitlist to manage virtual queues; - An online booking service to schedule reservations - Various additional features such as QR code waitlist, automated phone bookings and drink pre-ordering. All of Carbonara App’s features are completely free. Learn more about Carbonara

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
The easiest way for businesses to accept and schedule appointments online. Clients book directly via web, Facebook, email or SMS. Learn more about Schedulista
Schedulista is the easiest way to accept and schedule appointments online. Clients book directly from your website, Facebook page, or from a link in email / SMS. You get a beautiful booking page that you can customize to match your website or your personal brand. Features include calendar sync, embed scheduler right in your website, unlimited SMS, charge for no-shows, payments, classes, Mailchimp integration, and friendly support! Learn more about Schedulista

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Technology focused B2B cloud ticketing platform, specialized in the management of sales / inventory of tickets. Learn more about TicketingHub
TicketingHub is a boutique online ticketing platform that can service any type of venue from a small comedy show to the London Eye. Broadly speaking this covers 3 major ticketing industries: Entertainment, Transport and Tourism/Travel. Anyone is free to sign up and start selling tickets under their own brand using our API, Embedded Widget, Hosted Checkout or iPhone App. Trusted by City Sightseeing, Ripley's believe it or not, Secret food tour. Learn more about TicketingHub

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Jurny's one-stop Hospitality Software Eliminates the need for hundreds of licenses, software, and service providers. Learn more about Jurny
Jurny is a hospitality tech company, powering operations and modern guest experiences for some of the world's most exceptional independent hotel brands, vacation & short-term rental (STR) properties. From design to implementation, Jurny's one-stop solution enables an industry-first truly automated experience from check-in to check-out for both guests and operators, resulting in flawless operations and increased profits. Jurny is pioneering the next generation of tech-first, on-demand hospitality Learn more about Jurny

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
miniCal is a free open-source Property Management Software Learn more about miniCal
miniCal is a free open-source Property Management Software. Our main clients are: - Properties looking for customized solution - PMS companies who are looking to outsource their technology. Learn more about miniCal

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Complete software fo building a reservation marketplace for hotels and real estate owners. Learn more about CS-Cart Multi-Vendor Booking
CS-Cart Multi-Vendor Booking is on-premise low-code software for building an accommodation reservations marketplace like Airbnb. The platform comes with essential booking functionality, which is constantly being expanded by developers. Multi-Vendor Booking also has all the eCommerce marketplace functionality to control vendors and start marketing campaigns. The software has open code, which allows for growth and scalability. Learn more about CS-Cart Multi-Vendor Booking

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Organizers of events of all sizes use Eventbrite to power their live experience.
Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online while helping people discover events that fuel their passions. From workshops to concerts to conferences to world-renowned film and music festivals, Eventbrite houses events of all shapes and sizes. Eventbrites powerful platform, which can be accessed online or via mobile apps, scales from basic registration and ticketing to a fully featured event management platform. Learn more about Eventbrite

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
A free online booking software for organizations in the beauty, health and fitness industry.
Fresha is a cloud-based Salon and Spa appointment booking software available accessible from any device, anywhere, anytime. Let your clients book directly through your own website, Facebook or Insta page, and auto send personalized appointment messages. Learn more about Fresha

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Powerful online ticketing and booking solutions for tour, activity, attraction, and event businesses of all sizes.
Our mission at FareHarbor is to make experiences better for everyone. FareHarbor's clients come in all shapes and sizes, from boat rentals to museums, food tours to events, and more! Some love our robust and intuitive software, while others enjoy the world-class 24/7 support they receive. Every day we have the privilege of empowering over 18,000 clients (across 90+ countries) to operate and grow their businesses. We’re the largest in our industry and shaping the future of travel, together. Learn more about FareHarbor

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Restaurant management platform that helps you fill seats, run smooth shifts, grow guest relationships, and drive more revenue.
With over 31 million diners booking through our network every month, OpenTable is here to help you find the right guests for your restaurant—OpenTable diners spend more than walk-ins and have a lower no-show rate than other reservation types. Fill your seats with 24/7 bookability, whether through your website, on OpenTable and our 600+ affiliate partners, or searching online. Learn more about OpenTable

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Cloud-based online booking, scheduling, point of sale and marketing software - everything you need to make your life easier.
Booker's cutting-edge salon software helps your run and grow your salon with an all-in-one platform that understands you'd rather be focusing on your clients instead of your administrative duties. Manage your online bookings, point-of-sale, membership and loyalty programs, all while attracting new clients, and making sure they come back. Access your salon business anytime, anywhere, all on Booker's secure, cost-effective, cloud-based software. Learn more about Booker

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Setmore offers a free, online scheduling platform for you to connect with your customers.
Setmore offers a free, online scheduling platform for you to connect with your customers. Manage all your appointments through one simple, sleek calendar system and give your business the freedom to grow. Bring on more customers and sharpen your brand image, while taking charge of your working hours. By listing your availability online, your customers can self-book their desired services. Focus on providing an excellent customer experience and let Setmore handle the paperwork. Learn more about Setmore

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Peek Pro is an end to end solution for tour and activity operators to be able to run their businesses on and off their mobile devices
Peek Pro is an online reservation system that empowers activity operators to increase their revenue, save tons of time, and provide the absolute best service for their customers. Operators are especially wowed by our industry-leading mobile apps and the intuitive design of our back-office system. Features includes daily payouts, automated emails, resource & channel management, QR code scanning, gift certificates, free waivers, 20+ customizable reports, and so much more. Learn more about Peek PRO Tour Operator Software

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
With Lodgify you can build a vacation rental website, receive direct bookings and manage all your reservations from one place.
Lodgify is All-In-One solution for your vacation rental business. We provide the tools needed to build a beautiful website, accept online bookings with credit card payments and manage all your reservations from one place. Our channel manager allows synchronization of property data with Airbnb, Booking.com, Vrbo/Homeaway, Expedia and others. Our software offers: Channel manager, PMS, Website builder, Payment processing, Booking System and much more. Learn more about Lodgify

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Simplify FOH busywork while growing your following with our high-intent network, so you can focus on the guest.
Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout, Table Management, online brand building and more into one product. Yelp Guest Manager combines Yelp’s high-intent diner network with powerful solutions that simplify and streamline restaurant operations from takeout and delivery orders to dine-in seating. Learn more about Yelp Guest Manager

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
eviivo is the original all-in-one booking suite. Our award-winning software is the simple way to manage guests, bookings and OTAs.
eviivo is the original all-in-one booking suite and industry leader in managing guests, bookings and OTAs. Channels sing to your tune as rates, availability, photos, descriptions, policies and more automatically sync and update across all your OTAs. Superior features include a stunning website and email designer, an intelligent payment solution and essential dashboards, all in our award-winning property management system. See why eviivo is trusted by over 20,000 properties worldwide! Learn more about eviivo

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Online bookings and guest management system that provides reservation sources tracking, group reservations, calendar with reminders.
Online bookings and guest management system that provides reservation sources tracking, group reservations, calendar with reminders, and more. Professional Edition includes yield management, point-of-sale, and email marketing capabilities. Learn more about ResNexus

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Were here to streamline the small stuff, so you can focus on running your business and not the other way around.
We're Booksy. We're not just an appointment app. Were your partner, your sidekick, your employee of the month. You've built a business doing things your own way honing your services, developing relationships, building community and you love every crazy minute of it, but you value your time, too. So we're here to streamline the small stuff, so you can focus on running your business and not the other way around. We help you be you, only better. Learn more about Booksy

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Multi-functional appointment scheduling software trusted by 200,000+ mid-large enterprises and growing businesses globally.
Appointy helps save time and automate appointment booking while streamlining client management, staff scheduling, and marketing for businesses and institutions across many sectors like education, IT, retail, government, financial services, healthcare, beauty and wellness. You can manage appointments, send automated SMS/email reminders, accept bookings from social media, integrate with Google calendar, accept online prepayments, schedule resources & employees - all from one easy-to-use interface. Learn more about Appointy

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
  • Activities Booking
Make online appointment scheduling for your business easy, flexible and affordable. Easy set up - No coding needed. Freemium Trial.
SuperSaaS is a web-based, appointment scheduling solution to make online appointment scheduling for your business easy, flexible and affordable. Easy to set up and there's no coding needed! Freemium Trial. #1 in customer support, strong customer service culture. Update your real-time availability from Google Calendar. No more back & forth with clients. Accept payments in your online booking w/ 0% commission in 26 currencies. Easily link your customized booking calendar into your WordPress site. Learn more about SuperSaaS

Features

  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Third Party Booking
  • Room Booking
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Online Booking Systems Buyers Guide

Introduction

Online booking systems are designed to assist businesses looking to streamline their booking process and facilitate online bookings or reservations. Software in this category will typically provide a wide range of customisation options, allowing the booking system to suit the specific needs of the business and its target audience. Online booking systems are primarily used within the hospitality industry, with some of the biggest adopters including hotels, travel agencies, and restaurants. Within this context, the booking system can be used by customers to book hotel rooms, flights and tables online without having to speak to a customer service agent.

Also known as reservations software, these systems not only help to facilitate online bookings but also help to keep booking information centralised so that it can be more easily accessed when needed. Such solutions also tend to offer a range of additional functions, with some of the main examples including availability checking and payment processing. Online booking systems can also be used within medical settings, allowing organisations to manage their appointments while allowing patients to more easily book appointments at a time that suits them.

In terms of their main benefits, online booking systems can aid businesses by allowing them to process bookings at any time of the day, even if no staff member is available to assist with the booking process. Customers also benefit from the self-service aspect of an online booking system, allowing them to book a room, table or other services at a time that is convenient to them. Moreover, online booking systems can lower workforce demands as much of the process becomes entirely automated, freeing up employees to focus on more complex tasks.

Given the nature of online booking systems and their various practical uses, they can be categorised alongside similar solutions, such as appointment scheduling software, hospitality property management software, and travel agency software, to name a few. In some cases, online booking software will have significant crossover with these products, while in others, they will be able to be used in combination with one another.

The exact features contained within online booking systems do vary, but there are also some core features, which tend to be seen in almost all solutions of this kind and which can be used to more clearly define this software. In almost all cases, an online booking system will allow users to:

  • Accept and process bookings online, while providing up-to-date availability information
  • Process card and mobile wallet payments, and send receipts to customers
  • Provide options for those booking to leave notes or share comments with employees
  • Deliver customer support where it is needed and allow staff to adjust bookings

What are online booking systems?

Online booking systems function as either on-site or web-based platforms, which allow businesses and other organisations to both streamline and centralise their booking processes. This is primarily achieved by providing the tools required for customers to complete a simple, self-service online booking process, where bookings or reservations can be completed without the need to communicate with customer service employees or a booking agent.

In addition to providing access to simple self-service bookings, online booking systems are typically also able to process payments and facilitate some form of communication between customers/users and employees. For this reason, the software is especially beneficial in areas like travel and hospitality, including hotels, airlines, restaurants, and similar businesses. With that being said, online booking systems may also be used in a variety of other industries, with examples including healthcare and any other setting that provides appointments.

As the name indicates, online booking systems rely on the internet to send data between customers and businesses or organisations. These solutions may also be referred to as reservations software solutions or online reservation systems. One of the defining aspects of an online booking system is the way it utilises data on the books, such as existing reservations or bookings, in order to provide both customers and organisations with important, live information about total inventory and current availability. This can then help all parties to gain a better understanding of the level of demand that exists and can also prevent costly errors, such as double bookings.

What are the benefits of online booking systems?

The benefits of online booking systems are primarily centred around the creation of a simple, user-friendly booking process, which customers or other users can turn to in order to make a reservation, book an appointment, or book access to a particular service. This occurs on a self-service basis so that bookings can be made without the need for human intervention from a customer service rep. However, it can be useful to explore the benefits of an online booking system in greater depth by breaking down each of the main benefits or advantages, such as the following:

  • Prevent the most common booking problems: using an online booking system can help organisations to sidestep some of the most common and costly issues associated with accepting bookings manually. For instance, because the online booking system is continually updated as new bookings or reservations are made, high-quality software will be able to prevent businesses from accidentally double-booking a hotel room or accidentally allowing too many restaurant table reservations in one night. Likewise, the software can help to prevent booking errors, such as the wrong time or the wrong date being reserved for a customer. This then means less time needs to be spent on resolving issues and cancelling bookings, and it avoids the potential damage to customer satisfaction too.
  • Facilitate bookings on a 24/7 basis: one of the biggest plus points associated with online booking systems is the ability to provide users with access to an online booking system that is fully functional on a 24/7 basis. This can be valuable for organisations of all kinds but is especially useful in the tourism and hospitality industries, where bookings may be made from different parts of the world, meaning timezones could otherwise become a significant obstacle. The self-service nature of online bookings means they can be completed at any time, from anywhere, on a wide range of devices, and this provides excellent flexibility for customers. Meanwhile, for businesses, this 24/7 offering means it is possible to generate revenue at all times of the day, regardless of whether staff are available.
  • Streamline the booking process: some of the other big advantages of using online booking systems are the ability to streamline bookings, centralise the relevant data, and capitalise on automation. Confirmation emails can be sent to users automatically, without requiring a human agent to perform any actions at all, while many booking systems also provide cancellation options too, meaning customers can cancel bookings without needing to communicate with service staff. All information related to both bookings and cancellations can also be continually kept up-to-date across the board so that insights into demand levels, inventory, and vacancies are always accurate.
  • Improve the quality of communication: one of the more overlooked benefits of investing in a top of the range online booking system is the software's capacity to improve communication between an organisation and their customers or business partners. The booking engine itself can play a role in this because users can be required to provide contact information, which can then be stored within the system, while reservation or booking numbers can also be allocated for convenience. In the event that the customer then gets in touch with a business, this can then make it easier for employees to access the relevant data and provide faster assistance. In addition, many online booking systems or reservations software solutions also include built-in communication tools, which may allow customers to start an online chat or make a quick telephone call when they need to.
  • Allow customers to serve themselves: as a concept, self-service is nothing new or groundbreaking, but it remains extremely valuable for customers and businesses alike. In fact, Gartner research shows that 70 per cent of customers now make use of self-service options at some point during their resolution journey. However, a critical challenge for businesses is related to the fact that only 9 per cent of these customers are able to resolve issues entirely through self-service alone, leading them to switch to live channels, which are more costly for businesses. A good online booking system should allow customers to book hotel rooms, flights, restaurant tables, or other products or services easily, without the need to use live channels. This gives customers the freedom to resolve their own needs in their own time while saving organisations money by reducing live service demands.

What are the features of online booking systems?

There is substantial variation when it comes to the features of online booking systems, especially when software is targeted towards specific industries. It is also true to say that certain solutions are more comprehensive, while others focus on providing simple, easy-to-use features instead. With that being said, there are some core or defining features to be aware of within this software category, as well as some common features, which buyers would expect to find in the majority of solutions of this kind. Some of the core and common features found within online booking systems or reservations software solutions are explored in greater detail below:

  • Online booking: accept requests for bookings or reservations online and continually keep inventory information up-to-date. A good online booking system will automatically accept bookings based on current availability, meaning customers or users will be unable to book slots that are no longer available. As a result, issues like double bookings can be eliminated completely, and businesses can track the availability they have remaining. Bookings should be able to be completed on a self-service basis, meaning the user selects the date, time slot and other specific details they would like, without the need to speak to a customer service rep. Systems can usually also be set up to automatically send confirmation emails or text messages, which can then be used upon arrival as proof of the booking.
  • Payment processing: process payments from customers, so that bookings or reservations are fully paid for in advance. Alternatively, the online booking system can be set up to take payments closer to the time of the visit or upon checkout in settings like hotels. In some cases, it may be easier for payments to be settled entirely separately from the booking system, but the online booking engine can still be used to take a deposit from customers for the reservation. This can then help to protect businesses against loss of earnings in the event that a customer does not show up or in the event of a last-minute cancellation. The best online booking systems will allow payments to be made via credit or debit cards, PayPal, and mobile wallets, such as Apple Pay or Google Pay. In some cases, it may even be possible to accept payments using cryptocurrencies, like Bitcoin.
  • Customer support: offer support to customers via live chat, telephone, email, or other channels. The best online booking systems will allow for integration with a variety of communication channels, making it easier to communicate with customers in the event that they need extra support or require assistance with completing their booking. In addition, the customer support component will typically allow staff to make adjustments to bookings that have already been made at the request of the customer, such as increasing or decreasing the size of the party or altering the time or date of the booking or reservation.
  • Booking notes: enable customers to add comments, notes, or share other thoughts during the booking process and then make these notes accessible by staff. This can be particularly useful for businesses that may often need to deal with special requests, such as restaurants that may need to handle special dietary requirements.
  • Group reservations: take bookings from groups of people who wish to book or make a reservation at the same time. Group reservations functionality will usually allow groups to book together so that they can attend at the same time and share the same space. Depending on the nature of the business, the precise logistics of this can vary, but it may mean allowing a group to share a table in a restaurant or book hotel rooms that are in close proximity. In some cases, discounts may also be given to groups, and these can sometimes be set up within the online booking system so that the discount is automatically calculated and applied.
  • Customer relationship management: manage communications with customers and access previous conversations. The ability to view past communications can be vital for delivering high-quality customer support and can also allow different members of staff to assist customers with an issue while minimising the amount of time the customer needs to spend repeating the nature of their problem. CRM features will usually compile communications from different channels, with examples including live chat, email, telephone calls and social media.
  • Third party bookings: accept bookings or reservations from third-party platforms or websites. This is especially common with cloud-based options, where the booking data is centralised, allowing for instant synchronisation so that availability information and current bookings are always up-to-date. The ability to accept third party bookings also makes it easier for customers and potentially increases an organisation's visibility and reach.

Capterra's software directory allows users to explore the features contained within different systems so that a more informed decision can be made about which solution to use. Using the filters provided, it is possible to save significant time and narrow down a search so that the only options displayed are those that contain the necessary features.

What should be considered when purchasing online booking systems?

When purchasing online booking systems or reservations software solutions, there are a number of important things that need to be considered or weighed up, as they can have a significant bearing on the final decision. The best approach here is to ask a series of important questions and think carefully about the answers. Some of the key questions that could be asked are as follows:

  • What will the online booking system be used for? Businesses exploring the available options should think carefully about what the booking or reservation system is actually going to be used for. As an example, the specific needs of a hotel could differ from the needs of a restaurant or an airline, and this may then have an influence on the eventual decision. It may also be worth thinking about the types of bookings that can be made, such as guaranteed reservations, which require a conformational payment and which help to protect the business against loss of revenue from cancellations, and non-guaranteed reservations, which are more informal agreements, without an upfront charge and with greater flexibility to either cancel the booking or make adjustments to it.
  • What additional or special features are required? Most online booking systems will share the same core features, even if the quality of their implementation varies. However, some businesses may require additional features, such as marketing-related features or integration with a particular software solution. Try to think carefully about the additional features that may be needed and the extent to which they need to be prioritised. This will then make it easier to narrow down the available options to those that are best suited.
  • Can a booking system integrate with other software? Hotels, restaurants, travel agencies, airlines, cinemas, healthcare facilities, and other settings that are likely to make use of an online booking system are also likely to make use of a variety of other software solutions. In many cases, a level of integration or compatibility between the booking system and these tools may be desirable, with some of the most obvious examples including integration with point of sale systems, customer relationship management tools, email clients, and database software. Such integration can make it easier to use the solutions in conjunction with one another while moving relevant information between the different software packages for greater convenience.
  • What is the best deployment method? Many decisions related to software will now require buyers or end-users to give serious thought to their preferred deployment option. Broadly speaking, an online booking system can be deployed on-site with direct installation onto company systems and with the business taking responsibility for handling data, or alternatively, the software can be deployed using a cloud-based model. Generally, with the latter approach, a third party will take responsibility for handling and securing data, while software will be deployed via the cloud, making it accessible to anyone with a compatible internet-enabled device and a web browser. This can be especially advantageous in an age where businesses are embracing remote and hybrid work models because employees may need to access bookings or reservations while working from home or while travelling.
  • How much can an online booking system be customised? Finally, it can be essential for businesses to contemplate the amount of customisation that is going to be possible when using potential solutions in this area. A good online booking system should offer some level of customisation so that each booking process feels tailored to the needs and requirements of the business in question and what it is they are offering to those who are making bookings. Customisation can also refer to both the front and backend, meaning it may be possible to make changes to either the presentation/visual layer or the data access layer.

The most relevant trends related to online booking systems are also an important factor to contemplate before making an eventual purchasing decision because buyers need to know that their chosen solution has been created with consideration for the future and with an understanding of how these systems are likely to be used. With this in mind, some of the main software trends to be aware of are:

  • Growing demand for chatbots: One of the biggest trends related to customer service of all kinds at present is the growing demand for chatbots, and this is especially true for booking engines in sectors like travel and hospitality. Chatbots offer a number of benefits, such as the ability to provide assistance to customers who may require help at any time of the day, regardless of whether customer service staff are available or not, and this is important for industries where 24/7 availability is expected. Conversations with chatbots can also be saved and referred back to in the event that human intervention is needed. Businesses may, therefore, wish to prioritise software solutions that utilise machine learning and artificial intelligence technology to allow for the best possible chatbot support.
  • The rise of cryptocurrency: Another trend that those purchasing online booking systems may need to be aware of is the rise of cryptocurrency, such as Bitcoin. Over the years to come, online booking systems that support payments made via cryptocurrencies may become more advantageous or even necessary for organisations looking to optimise revenue generation.
  • Increased use of predictive analytics: Part of delivering an excellent customer journey involves removing as many obstacles as possible and making the journey as smooth as it can be. Predictive analytics within an online booking system can play a role here by assessing past patterns of behaviour and making intelligent recommendations to future customers. This can help customers to make bookings or reservations more quickly and can help to draw their attention to extra offerings or special deals. From the perspective of a business, predictive analytics also has the potential to improve upselling and cross-selling efforts as well.
  • The needs of mobile users: In the past, booking engines were primarily designed with desktop users in mind, but this is no longer the case, and the trend towards mobile is only likely to increase in the years ahead. Aside from selecting an online booking system that allows the booking process to be mobile optimised for clear display on mobiles and tablets, it can also be important to think about related technology, such as voice control, which could allow customers to make reservations or bookings through the use of mobile virtual assistants and smart speakers. This modern need for mobile accessibility also raises questions about whether cloud-based solutions may be preferable in some businesses due to the ability to access the software from anywhere, using a mobile web browser.