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Hospitality Property Management Software
Hospitality Property Management software automates the marketing, booking and billing of rooms for hotels, motels and resorts. Hotel managers use these Property Management Systems (PMS) to optimise the efficiency of their operations, speeding the process of filling and turning over rooms. Hotel Property Management systems offer a variety of vacancy monitoring features and integration with marketing and sales tools, as well as billing functions. Management tools for other functions such as maintenance requests and housekeeping schedules are also often included.
Hospitality PMS software is related to Real Estate Property Management software, Rental software, and Reservations software. Find the best hotel PMS software for your organisation in Australia.
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"the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful"
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Shen
Director in Malaysia
This information was sourced from Cloudbeds
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of Cloudbeds
Pros:
It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue.
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Cons:
A few missing features in my opinion, such as a mobile app with cc processing for checking/out.
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This information was sourced from Cloudbeds
Who Uses Cloudbeds?
Cloudbeds is designed to improve the lives of independent property owners including, but not limited to, hotels, hostels, bed and breakfasts, inns,...
Albania, Argentina, Aruba, Australia, Austria, Barbados, Belgium, Belize, Brazil, Bulgaria
, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, El Salvador, Estonia, Finland, France, Germany, Honduras, Hong Kong SAR China, Iceland, India, Indonesia, Ireland, Italy, Japan, Kenya, Latvia, Lithuania, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Peru, Philippines, Portugal, Puerto Rico, Seychelles, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Uganda, United Kingdom, United States, Vietnam
and 47 others
"The support team is just amazing. Bubbly happy and just can do attitude, with personal responses,..."
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Barry
Directot in New Zealand
This information was sourced from Hospitable.com
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of Hospitable.com
Pros:
Easy integration with our Airbnb account enabling us to maintain prompt responses to guest enquiries 24/7.
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Cons:
We're missing the feature of responding to the guest reviews (automated).
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This information was sourced from Hospitable.com
Who Uses Hospitable.com?
For rental property owners and managers using a direct booking website, Airbnb, Booking.com, Agoda, GVR, and Vrbo, who want to be more efficient and...
"made my life easier, and automatized many processes that were manual before. and it's still cheap!"
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Stefano
Owner in Italy
This information was sourced from Smoobu
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of Smoobu
Pros:
The SMOOBU property rental management software package gives us all the above and several other options that we don't use. Very good value for money when one considers its vital role.
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Cons:
I guess so they could add it to their feature list, but it is completely useless.
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This information was sourced from Smoobu
Who Uses Smoobu?
We are serving vacation rental owners all over the world. We are focussing on independent landlords and agencies with up to 50 units.
Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Croatia
, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States
and 44 others
This information was sourced from verified user reviews of Guesty
Pros:
Guesty's structure is really decent and they are always looking for ways to make their product better. They have integrations with a lot of platforms and really make your life easier.
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Cons:
The support team can be a bit longer to reply and it can cause some frustration especially when dealing with live problems happening at the hotel or on the platforms.
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This information was sourced from Guesty
Who Uses Guesty?
Our technology enables hospitality providers of all sizes to do more than just manage their properties - it helps them optimize and automate every...
Australia, Canada, Cyprus, France, Germany, Greece, Iceland, Ireland, Israel, Italy
, Mexico, Netherlands, New Zealand, Norway, Singapore, Spain, United Kingdom, United States
and 8 others
"An team made up of hospitality tech professionals who understand the business, the lingo and the..."
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Gary
Vp Delivery in UK
This information was sourced from Shiji Enterprise Platform
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from Shiji Enterprise Platform
Who Uses Shiji Enterprise Platform?
The Shiji Enterprise Platform is designed for groups, chains and individual hotels with a global presence, as well as other multinational or regional...
Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Brazil, British Virgin Islands, Cambodia
, Canada, Chile, China, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Egypt, France, Germany, Greece, Grenada, Guyana, Hong Kong SAR China, India, Indonesia, Ireland, Italy, Jamaica, Japan, Jordan, Lebanon, Luxembourg, Malaysia, Maldives, Mauritius, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Puerto Rico, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, Sweden, Switzerland, Thailand, Turks & Caicos Islands, Türkiye, US Virgin Islands, United Arab Emirates, United Kingdom, United States, Vietnam
and 52 others
Languages
Chinese, English, French, Japanese, Korean, Polish, Traditional Chinese
"My property management software let me set up basic perimeters, but nothing like the powerful tools..."
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Chelsey
COO in US
This information was sourced from PriceLabs
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of PriceLabs
Pros:
With their latest release and UI improvements, PriceLabs is far and above the best pricing tool. Flat monthly rates and tons of customizations make this the tool of choice for any co-host manager.
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Cons:
That said, I couldn't be happier with the service.
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This information was sourced from PriceLabs
Who Uses PriceLabs?
Short term rental providers; Mid-term rental providers; Hotels; Apart-hotels; Hostels; Vacation Rental Hosts/ Managers of all sizes; Property...
This information was sourced from verified user reviews of Semper
Pros:
User friendly making it easy to do the reservations and train new staff.
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Cons:
Can be a bit confusing at times, mostly with the stock takes.
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This information was sourced from Semper
Who Uses Semper?
For over 25 years, we've implemented our solution globally, tailoring each setup to suit the unique needs of your venue—whether it’s a lodge, B&B, or...
"We couldn't be happier. VRScheduler does everything we need it to at a fraction of the cost of..."
Read the full review
David
Director in Australia
This information was sourced from Operto Teams
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of Operto Teams
Pros:
Once you're famiiliar with the software it is very easy to use and saves a lot of time and energy. The software has a lot of options to customize the functionality.
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Cons:
I haven't found anything that I don't like about the program.
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This information was sourced from Operto Teams
Who Uses Operto Teams?
Companies looking for robust cleaning, housekeeping, issue tracking, maintenance and staff scheduling software that integrates with their current PMS.
"In addition to its intuitive interface and ease of use, Monday has helped me grow personally in..."
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Thomas
MGR Technical Training in US
This information was sourced from monday.com
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of monday.com
Pros:
I do like how its helps with organization and timelines...alot have to do list but this one integrates deadlines into the display in a way you can visually see it right away.
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Cons:
The layout is confusing and hard to follow the chain of events in each task.
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This information was sourced from monday.com
Who Uses monday.com?
A multitude of teams, big, small, and cross-functional, in a variety of industries worldwide. Its intuitive interface and customization capabilities...
Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica
, Denmark, Dominican Republic, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Philippines, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
and 32 others
"Very easy setup and communication, the dashboard is user friendly and intuitive"
Read the full review
Dave
Managing Member in US
This information was sourced from Hostaway
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of Hostaway
Pros:
The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation.
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Cons:
Export function to Booking.com somewhat limited - can not create extra rooms via hostaway, bed setup not ideal for representing non-traditional bedding.
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This information was sourced from Hostaway
Who Uses Hostaway?
Growing vacation rental managers with 2-5000+ properties that want to seamlessly manage all rental channels, guest reservations, messages, and more...
This information was sourced from verified user reviews of Lodgify
Pros:
Quick, helpful customer service. The software completes the most important task which is managing the various OTAs.
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Cons:
Work the bugs out of the software. Channel manager consistently fails more than it workds, had to use iCal to connect finally - NO HELP from "help-less line.
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This information was sourced from Lodgify
Who Uses Lodgify?
Our software is designed for vacation rental owners from all over the world whether you own a single vacation rental or manage 500+ properties.
"Just superb.
I have been using and implementing Connecteam for a decade, in organizations as small..."
Read the full review
Omer
CEO in UK
This information was sourced from Connecteam
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of Connecteam
Pros:
The time clock integration with shift scheduler has been a great tool in keeping track of the ongoing projects.
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Cons:
I don't like that i can't go put in unavailable the employee can only do that.
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This information was sourced from Connecteam
Who Uses Connecteam?
Connecteam is designed to meet the needs of those in non-desk industries, like construction, healthcare, and retail. The app is ideal for businesses...
"Overall our experience has been great! All the automation saves us lots of time and makes us look..."
Read the full review
Josh
Operations Manager in US
This information was sourced from RMS Cloud
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of RMS Cloud
Pros:
Plenty of features for managing property and freedom to customize settings, including the rate tables and periods. Built-in POS for ancillary transactions with integrated accounting.
Read more
Cons:
The reports are inaccurate - reconciliation shows this. Stupid advertising intrudes at times.
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This information was sourced from RMS Cloud
Who Uses RMS Cloud?
Small to Large-sized campgrounds, National Parks, RV parks, RV resorts, and marinas.
Bahamas, Bermuda, British Virgin Islands, Canada, Cayman Islands, Ireland, Mexico, Puerto Rico, St. Martin, Turks & Caicos Islands
, US Virgin Islands, United Kingdom, United States
and 3 others
"Our overall experience with eviivo has been great so far, in the short time we have been using the..."
Read the full review
Nikki Louise
Director's Assistant in UK
This information was sourced from eviivo
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of eviivo
Pros:
Easy to use diary, integrated emails and channel management.
Read more
Cons:
Also the templates for the customer communication emails are awkward(perhaps due to British English or British preferences) and guests are confused.
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This information was sourced from eviivo
Who Uses eviivo?
For anyone with rooms to sell and a story to tell! Over 28,000 property management companies, resorts, hotels, B&Bs, rentals, campgrounds and more...
"I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as..."
Read the full review
Shaharuzzaman
Assistant Manager in Bangladesh
This information was sourced from eZee Absolute
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of eZee Absolute
Pros:
We need to check all the reports for everyday morning meetings, so this software giving us all the reports like revenue for last night, nest month forecast,actually every-tings.
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Cons:
Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.
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This information was sourced from eZee Absolute
Who Uses eZee Absolute?
Hospitality Industry - Hotels, Motels, Resorts, Guest Houses, B & Bs, Lodges, Hostel, Small to big hotel chains, Clubs, Condos, Villas, and Serviced...
"- I decided to say with checkfront, because their team is very helpful, there is a community and a..."
Read the full review
Souheil
Manager in France
This information was sourced from Checkfront
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of Checkfront
Pros:
Can do everything you can imagine. Ideal solution for complex booking questions.
Read more
Cons:
Reporting is poor and does not offer many customisation options. Not being able to assign a guide for an experience shows that this software lacks basic functionality.
Read more
This information was sourced from Checkfront
Who Uses Checkfront?
Checkfront is built for Rental companies, Tour & Activity operators, Accommodation providers, or Adventure Experience providers of any size.
Australia, Belgium, Brazil, British Virgin Islands, Canada, China, Denmark, Finland, France, Germany
, Hungary, India, Ireland, Italy, Japan, Mexico, Morocco, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Thailand, US Virgin Islands, United Arab Emirates, United Kingdom, United States
and 18 others
This information was sourced from verified user reviews of iGMS
Pros:
Nothing major to complain about, product does exactly as advertised and I’m quite satisfied with the service. Best bang for the buck when it comes to integrating the management of multiple properties.
Read more
Cons:
The cost is a bit much when considering I am a single owner of a single establishment - makes it difficult to justify jumping to more than 4 units.
Read more
This information was sourced from iGMS
Who Uses iGMS?
Short-term rental managers, hosts, and companies with 3-500+ properties who want to simplify their daily operations, save time, and scale business...
"Made life easy for different need on Front Office Operations only, as of now there is no other..."
Read the full review
(CG) Chandraguptha
Site Reliability Engineer in India
This information was sourced from Hotelogix
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of Hotelogix
Pros:
Easy reports , easy access to get the information.
Read more
Cons:
Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable.
Read more
This information was sourced from Hotelogix
Who Uses Hotelogix?
Hotelogix is designed to provide solutions to small and mid-market hotels and hotel chains, motels, resorts, boutique hotels, business hotels,...
"It was an easy transition from our previous pms. Customer support is excellent."
Read the full review
Carla
Sales Manager in US
This information was sourced from innRoad
Employee Management
Guest Experience Management
CRM
Rate Management
Maintenance Management
Marketing Automation
Online Booking
Reporting/Analytics
GDS/OTA Integration
Built-in Accounting
Point of Sale (POS)
Inventory Management
This information was sourced from verified user reviews of innRoad
Pros:
OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.
Read more
Cons:
The inability to utilize the software in my local currency (Jamaican Dollars). That payment information is not stored and we have to follow up with guests for payment.
Read more
This information was sourced from innRoad
Who Uses innRoad?
innRoad's award-winning PMS is designed to boost room revenue and increase bookings. innRoad meets the needs of properties of all sizes including...
Hospitality property management software enables hospitality businesses (hotels, motels, resorts, etc.) to manage administrative tasks such as reservations, front desk operations, housekeeping, room assignments, billing, online booking, and guest services. Hotel property management software automates tasks including booking, marketing, and billing for various property types, which helps speed up overall processes, invoicing, room turnover, and guest communications.
What are the benefits of hospitality property management software?
Enhance guest experiences and build relationships: A foundational pillar of growth in the hospitality industry is enhancing guest experiences and building/maintaining good relationships with them. Hospitality property management software can help improve consumer experiences through functionality such as mobile bookings and technology-facilitated express check-ins and check-outs.
Manage online booking channels/distribution: To survive, achieve success, and ensure visibility within the industry, hospitality properties must be present on multiple online platforms/channels for customers to find and book them. Hospitality property management software can manage these channels by integrating with online travel agents (OTAs) and global distribution systems (GDSs), expanding businesses' reach across the internet through a single system, and helping them avoid double bookings.
Manage revenue: Managing revenue and business strategies is critical for success in the hospitality industry. Hospitality PMS software allows hoteliers and business owners to implement effective data-driven revenue management strategies that track key performance indicators (KPIs) such as average daily rate (ADR), revenue per available room (REVPAR), and more. It helps hoteliers create a flexible room pricing strategy, which in turn allows them to maximise revenue for their property.
What are the features of hospitality property management software?
Reservation management: Manage and track room reservations and allocation, including room status, guest count, and discounts.
Front desk management: Check guests in and out, issue key cards, and manage requests related to room and reservation changes.
Housekeeping management: Track the status of each room, delegate tasks to housekeeping staff, and organise maintenance reports.
Online booking: Schedule and manage online appointments and reservations made through your hotel website, third-party booking engine, or an online travel agency (OTA).
Maintenance management: Plan, organise, and oversee maintenance operations. Track maintenance requests and update their statuses to ensure the longevity of property assets.
GDS/OTA integration: List rates and occupancy on various online platforms/channels and through third-party booking partners.
What should be considered when purchasing hospitality property management software?
Mobile reservation compatibility/functionality: Consumers spend more time on their mobile phones than ever before and prefer to make and manage reservations using a mobile phone or tablet. Mobile compatibility/functionality also streamlines hotel operations on the backend, facilitating instant consumer communication. Before investing in a hospitality property management system, be sure it offers mobile booking functionality to meet your customers where they are and avoid losing out on associated revenue.
Integration with other software: It's important for your hospitality property management software to integrate with your existing systems, such as property management solutions and customer relationship management software. Before investing in a hotel PMS solution, ask vendors about their product's integration capabilities to avoid siloed tools.
Total cost of ownership: There are a variety of hospitality property management software systems available; choosing one that suits your budget and business requirements is important. Consider how hospitality management software will affect your staff's workloads and evaluate whether your initial purchase will meet your needs over time or whether it'll require costly upgrades in the future. Additional costs related to upgrades, maintenance, employee training, and hardware/software installation can increase a system's total cost of ownership.
What are the most relevant hospitality property management software trends?
The internet of things (IoT) and smart rooms will disrupt customer expectations: As technology helps customers make purchase decisions, hoteliers will gain more customers as they provide better facilities and smart rooms. Hilton is working on a "connected room" concept where loyalty programme members will be able to control room lighting and HVAC systems through a mobile app. Marriott, on the other hand, is creating its own technology using Samsung's cloud-based IoT platform, ATRIK, which aims to connect 20 billion devices by 2020.
Sustainability is preferred by customers: Modern travellers want to stay in hotels that are eco-conscious and eco-friendly and are willing to pay extra for sustainable tourism. Tech innovations are facilitating such experiences, including solar energy, hybrid vehicles, and virtual reality tours.
Artificial intelligence (AI) is improving customer service: AI-driven software and AI chatbots are increasing in popularity and can help hoteliers through customer communications and request management. Hilton's robot concierge, for example, uses machine learning and AI to improve in-person customer service by providing destination information for guests.
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