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Australia Local product
End to end workforce management for remote teams. Learn more about Alloc8
Alloc8 is intelligent workforce software that helps you easily manage your jobs, workers and assets - cutting down admin time, reducing unnecessary costs, and keeping your workers safe. Features include advanced scheduling features such as filtering by distance or skill, digital timesheeting, automated invoicing and documentation, integrated payroll, and more. Learn more about Alloc8

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Jobber is perfect for field service businesses that want to keep jobs on track and provide a seamless customer experience. Try it free! Learn more about Jobber
Jobber keeps your field service jobs on track and your customers informed. Schedule jobs more efficiently, optimize routes, and send quotes and invoices by text. Give your crew the job details they need, see where they are, and get notified when a job is done. Send automatic payment reminders and take payments instantly in-person, online within 24 hours, or automatically every month. With a mobile app, free training, and simple setup, Jobber helps you save time while delivering 5-star service. Learn more about Jobber

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Australia Local product
FSM software focuses on reducing your wasted time and improving your workflow. Create a productive business with automation today! Learn more about FieldInsight
This week FieldInsight has saved 1727 minutes in asset testing in the field. How much time are you wasting on your field service management? FieldInsight is the ONE end-to-end job management software solution you need- we help systemise & automate your workflow to save you time and money. Our workflow management helps you map out how to best run your business. Get in touch today for a product demo or a 15min discovery chat with one of our product specialists! Learn more about FieldInsight

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce. Start for free! Learn more about Connecteam
Connecteam is a field service management app that allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, flexible, and happy. Save time and increase productivity with mobile-first custom checklists, forms, and reports; Schedule shifts and track work hours with GPS time clock; Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app. Start for free! Learn more about Connecteam

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Australia Local product
simPRO is a powerful field management software that helps trade contractors streamline operations to increase profits. **Special : Sign Up in June & Get 50% Off Implementation Learn more about simPRO
simPRO is a powerful field service management software solution created by trade contractors, for trade contractors. If you're struggling with quoting jobs, managing multi-stage projects, managing inventory, connecting the office to the field, or any other areas of your workflow, simPRO provides a streamlined platform to address your pressing challenges all while helping you increase productivity and profits. More than 150,000 field service professionals trust simPRO for workflow management. Learn more about simPRO

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Book more jobs, get paid faster, & manage your entire business from your pocket with vcita’s all-in-1 app for field services providers. Learn more about vcita
Designed especially for field service providers, vcita makes running your business a breeze: >> Let your clients discover, book, and pay for jobs while you’re working. >> Easily collect payments from any mobile device, no need for fancy hardware! >> Create & sell service bundles, close more-long term deals and recurring projects. >> Grow your reach by getting your happy clients to refer their friends and family! Learn more about vcita

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Mobile-first, powerfully simple design to improve collaboration on the construction site and beyond. Learn more about Autodesk Construction Cloud
Access all essential project information when you're out in the field and ensure that you are working with the most up-to-date version of drawings. Easily create and track issues, RFIs, checklists, submittals, assets - even if you can't connect to the internet. Learn more about Autodesk Construction Cloud

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
All-in-one solution built for field services. Capture all material markups & billable hours. Quote, schedule, track and invoice. Learn more about Fergus
Fergus gives you all the tools you need to manage hundreds of jobs and schedule your team in the field no matter where you are. Easily assign tasks, schedule staff remotely, track teams, and remove unnecessary admin, all in one place. Give your team everything they need to get the job done on hand including real-time job information and job timing. Get started today and see why thousands of field service businesses across Australia and NZ use Fergus. Learn more about Fergus

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Australia Local product
Boost productivity in the field, reduce admin costs and increase defect quote conversions with world-class asset maintenance software. Learn more about Workforce
Increase productivity in the field, reduce admin costs and increase defect quote conversions with world-class asset maintenance software by Uptick. The innovative cloud-based platform automates workflows and digitises information, providing easy access to field technicians, office staff and customers. Uptick is the #1 Asset Maintenance software choice in Australia and is fast becoming the trusted choice in New Zealand and the UK too. Learn more about Workforce

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Field workforce management tool that helps businesses with job tasks, timesheets, checklists, and more using drag & drop functionality. Learn more about Zuper
Workforce management platform that helps businesses schedule job tasks/assignments, monitor checklists, analyze real-time insights into KPIs, communicate with staff, attach on-site images/videos, handle clients' feedback, automate payments, and more to optimize service delivery and customer experience. It also provides a remote timesheet management solution to ensure real-time identity verification as well as employees' location with facial and voice biometrics. Learn more about Zuper

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
FastField is an extremely flexible mobile forms solution to collect data and automate your digital forms workflow. Learn more about FastField
FastField is a mobile forms automation solution for efficient and accurate data collection. FastField allows for offline data capture to achieve a completely paperless workflow. Build highly customizable digital forms for Android, iOS and Web without any prior coding experience. FastField is ideal for audits, inspections, safety reports, and any other custom business forms. With FastField you can integrate proprietary data to pre-populate forms and automatically deliver custom reports. Learn more about FastField

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Digitize your field service business with your own custom mobile apps. Manage every job using interactive dashboards with maps. Learn more about Flowfinity
Create and automate custom applications to manage field service dispatch, work orders, invoicing, inventory, customer relationships and more. Flowfinity empowers you to build the exact solution you need without code and without the limitations of off-the-shelf software. Our platform combines an intuitive app editor, a central SQL database, interactive dashboards, mapping, photos, signatures, and automated notifications. Try it free with templates and dedicated support to help you get started. Learn more about Flowfinity

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Empower field technicians with enterprise-grade mobile apps. Collect rich, reliable data and integrate with systems of record. Learn more about ProntoForms
ProntoForms is the leader in field-focused low-code apps. We make complex tasks easier. Integrate with current FSM systems and cloud services to create seamless workflows. Use our low-code app builder to create and deploy custom field service apps. Dispatch new tasks automatically and trigger real-time notifications. Your field technicians can reliably collect the rich data you need, even without network connectivity. Unlock the potential of your field service management solution. Learn more about ProntoForms

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Tradify is a job management software built for trade & service businesses. Quote, schedule, track & invoice on the go. Learn more about Tradify
Tradify is an all-in-one job management app designed to help trade businesses with 1-20 employees control business admin. Quotes, estimates, invoices, timesheets, field service management, purchase orders, scheduling and job reporting. Tradify handles it all with ease. Over 25,000 electricians, plumbers, HVAC, builders, and other trades around the world use and love Tradify. Our customers and their teams love Tradify because it's quick to set up and easy to use. Learn more about Tradify

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Transform your on-site service, enabling capabilities that show your clients yo go above and beyond to meet their needs. Learn more about Qualer
Qualer’s cloud-based Field Service solution offers real-time, on-the-go access to new work orders, client data, and every aspect of your business. Enable features that streamline your work processes and eliminate time-wasting manual labor, improving your turnaround time to offer the best service possible. Learn more about Qualer

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Australia Local product
No-code, rapid app creation with offline capabilities. Pay less for more features & receive free training & support. Try a free trial! Learn more about Appenate
A no-code platform for creating data-driven apps to replace paper forms across all industries. Use our versatile drag-n-drop software to schedule, dispatch, track & manage jobs. Create quotes, checklists or reports & easily integrate with existing systems. Enforce accountability, cost-saving & efficiency via our dashboard overview. FREE trial offered to test GPS, barcode scanning, signature & drawing, media & attachment upload, formulas, push notifications, white label & offline capabilities Learn more about Appenate

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Buildertrend is the No. 1 construction project management software, trusted by homebuilders, remodelers and specialty contractors. Learn more about BuilderTREND
Buildertrend is the No. 1, cloud-based construction project management software for homebuilders, remodelers and specialty contractors. Since 2006, we have empowered the construction industry with a better way to build. More than 1 million users across the globe have chosen Buildertrend as their platform for real-time collaboration. Our software helps construction professionals complete projects while reducing delays, eliminating communication errors and increasing customer satisfaction. Learn more about BuilderTREND

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
eLogii is the leading field service management software that automates route optimization & dispatching for HVAC & field services. Learn more about eLogii
eLogii is the leading cloud-based multi-stop routing software for HVAC & field service companies. eLogii unifies logistics from pickup & drop-off planning, to multi-stop routing and optimization, and helps you to manage field service requests effortlessly across your entire operations. With eLogii, you can automate dispatching, gain real-time visibility over technicians, vehicles, and service outings, collect proof of delivery, and service time with customers. Learn more about eLogii

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Australia Local product
GeoNext is smart job management software for tradie businesses. It's the complete toolkit to schedule jobs, create quotes Learn more about GeoNext
GeoNext is job management software for small businesses working in trades and services looking to simplify their day-to-day tasks. Its a complete toolkit to help businesses save 14 hours on admin time a week, win more jobs and get paid faster. Assign jobs, create quotes and invoices, fill out timesheets and integrate directly with accounting software - GeoNext does all this and more. With GeoNext, you can replace annoying and time-consuming paper processes that are holding your business back. Learn more about GeoNext

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Australia Local product
Field Service Management made easy. Tasks, Jobs & Projects. Plan, schedule and complete work using a smooth user interface and apps. Learn more about Dusk IOP
Designed for medium to large organisations, the Dusk IOP is the ultimate configurable workforce productivity software. Plan, schedule and see all work in real time including conflicts. Manage your staff on jobs, projects and tasks centrally. Remove data silos with a single solution. Design forms to meet your precise business requirements in the field. Time & Attendance for your staff then workflow automation to take action on tasks. Connect to Finance, Sales, HR and Assets, IoT and more. Learn more about Dusk IOP

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Fieldwire makes it easy for construction foremen, project managers and superintendents to collaborate while they are in the field. Learn more about Fieldwire
Fieldwire is the top-rated field management app for construction. Our app connects your entire field team, from the project manager to each specialty contractor's foreman, on one construction management platform. Collaborate and communicate in real-time, from any device. We make it effortless for anyone to view their drawings, schedule work and track their punch list directly in the field. The app is available on iOS, Android & Web and serves 800,000+ projects worldwide. Learn more about Fieldwire

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Manage mobile workforces with Synchroteam field service management (FSM) software. Create your free trial in <1 minute. Live support. Learn more about Synchroteam
Manage mobile workforces efficiently, simplify business processes and optimize costs with Synchroteam field service management (FSM) software. Synchroteam features tracking, scheduling, dispatch, calendar, job management, reporting, CRM, Time tracking, invoicing and maps. Cloud-based SaaS with iOS and Android mobile apps. Integrates with Quickbooks and Zoho. Create your free trial in <1 min and get organized with our affordable, powerful and customizable field service solution. Live support. Learn more about Synchroteam

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Australia Local product
Scheduled maintenance, asset management, breakdown and repair jobs, compliance checklists, and a powerful mobile app for iOS/Android. Learn more about Fieldmagic
Fieldmagic is the #1 field service & asset management software that combines site-based asset management, scheduled maintenance, breakdown and repair jobs, reporting and compliance checklists with powerful apps for iOS and Android to provide a complete solution for your business. Our compliance checklist capability is unmatched in the market, simplifying the process of compliance with relevant standards, and driving best practice maintenance across your business while saving time and money. Learn more about Fieldmagic

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Dista Service is a field service management software to improve field technician productivity and enhance customer experience. Learn more about Dista Service
Dista Service helps organizations with MOBILE WORKFORCE to unleash the full potential of their field service operations by intelligent SCHEDULING, route optimization, real-time tracking and more, ensuring higher customer experience and improved efficiency. Some of the best features of this tool are work order management, scheduling and dispatch, contractor management, dynamic ROUTING and tracking, INVENTORY management, territory management, REPORTS and insights for better decision making. Learn more about Dista Service

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Australia Local product
Built by industry experts, AroFlo is the most trusted field service software on the market. It automates businesses & transforms lives. Learn more about AroFlo
Built by a former tradesman, AroFlo has been turning around field service businesses since 2001. Our system was built for the cloud right from the start so its fast, reliable and incredibly powerful. Everything you need can be accessed and processed using practically any mobile device, in any location. Scheduling, timesheets, job tracking, quotes, inventory, workplace safety, GPS tracking, document storage, invoices, customer payments, accounting integrations and more. Get your free demo today. Learn more about AroFlo

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
A business software designed to maximize productivity and efficiency with field based staff by making your office paperless. Learn more about FIELDMOTION
Fieldmotion, provides a cloud based digital platform for field workers, allowing data capture in real time, appointments setting, effective communication, real time decisions, accountability and time management monitoring. The Fieldmotion platform is intuitive and its ease of use, means that it can be used out of the box making it attractive to businesses who wish to get up and running quickly. Learn more about FIELDMOTION

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
ReachOut - the LOWEST COST, smartphone optimized, customizable field service delivery system available today. Learn more about ReachOut Suite
ReachOut Suite is a field service management software designed for optimal delivery of field services. Made for field service businesses refine their processes with its inbuilt tools for scheduling, dispatch, invoice, and inspections. Automates field service operations through its single platform available as a mobile app and web backend. Helps service businesses cut costs and turnaround times to improve efficiency with its paperless digital solution. Learn more about ReachOut Suite

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Quadra has three quoting engines that offer strong solutions for quoting large jobs, service maintenance contracts and field quotes. Learn more about Quadra
Quadra is a quoting and estimating tool for Mechanical, HVAC and Utility contractors. Whether you are quoting large multi day projects, single or multi-year service maintenance contracts or simply quoting some pull through work in the field, Quadra is the solution trusted by contractors to provide the detail necessary to differentiate your quote from your competitors, however, it is simple to use and easy to deploy. It works either from a PC at the office or with your phone in the field. Learn more about Quadra

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more. Learn more about Odoo
Odoo is a fully integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of any company, regardless of size (or budget). Learn more about Odoo

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Manage your entire Co with just ONE Platform: Employees, Contractors, Customers, Jobs, Equipment, Inventory, and many Integrations too! Learn more about AI Field Management
Is AI-FM Different? Easy as 1-2-3! 1) Award Winning Tech + 2) Fair Pricing + 3) 5 Star Reviews. AI-FM has won EIGHT 2019/20/21/22 Awards from Gartner. Pricing starts at only $7.99/user/mo. Please see our cherished Reviews, AI-FM is a true partner to our Members. Manage your Org, top to bottom via ONE Intelligent Platform: Employees, Contractors, Customers, Jobs, Equipment, Inventory. Integrations for QuickBooks, Zapier, Google/Apple/Outlook Calendar, Siri, Google Assistant, and WhatsApp Learn more about AI Field Management

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
No Code Platform for Business Process Apps Learn more about Clappia
Clappia is a No Code digital transformation platform where creating complex business process apps (Web and mobile) is as easy as working on an Excel sheet. Learn more about Clappia

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Smart mobile platform for auditing & inspections. The efficient way to improve quality, safety, operational standards & compliance. Learn more about GoAudits
Smart mobile app and complete solution for field data collection and audits. Plan and schedule checks, conduct mobile audits on your favorite device (even offline), immediately assign corrective tasks. After an inspection, instantly generate insightful reports and automatically email them to the right people for real-time information. With our advanced analytics dashboard, gain unprecedented insights into your operations and maximize your ROI. Simple and affordable solution for professionals. Learn more about GoAudits

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
UpKeep is rated the #1 mobile-first Field Service Management Software to streamline work orders, facility, and asset management. Learn more about UpKeep
UpKeep's field service management software is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before. 100% Free Download and Signup. Learn more about UpKeep

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
inFlow helps you keep track of tools, parts and ongoing work from anywhere. Update inventory real time at the office or in the field. Learn more about inFlow Inventory
inFlow Inventory software is the easiest way to run and manage your field service based business. When you¿re managing multiple projects and jobsites at once, it¿s easy for things to get lost in the shuffle. inFlow¿s mobile apps make stock adjustments as easy tapping or scanning. You can update inventory right as you take it off the shelf, and large photos ensure you get the right product. Click Visit Website to get your 14 day free trial now. Learn more about inFlow Inventory

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
BUILT & TRUSTED BY SERVICE PROS. #1 Most User-Friendly & Most Affordable Software for Local Service Companies with 1-25 employees. Learn more about Kickserv
Kickserv provides users a custom user interface that allows them to monitor various aspects of their organization's workflows update and distribute invoices, monitor field technician status and more. The solution offers mobile applications for iOS and Android devices that help technicians and workers to send automated or custom job updates, notes and comments to the team in the office. Learn more about Kickserv

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Routing chaos finally solved! Extremely easy-to-use, Route4Me plans routes for your business. Call Today & Get Started +1-888-552-9045 Learn more about Route4Me
Routing chaos finally solved. Extremely easy-to-use, Route4Me automatically plans routes for your business and dispatches them to a mobile app with built-in navigation. Perfect for field service, field sales, field marketing, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and optimization software for small businesses and enterprises to over 35,000 customers. Call Today & Get Started +1-888-552-9045 Learn more about Route4Me

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Australia Local product
The app for trade contractors & service businesses to cut paperwork, provide amazing service, and run a more productive business. Learn more about ServiceM8
ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field. We're a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments. Learn more about ServiceM8

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Australia Local product
iAuditor helps businesses update & distribute their best practices with real-time visibility into effectiveness across their sites. Learn more about iAuditor
iAuditor is used to conduct over 2 million inspections per month across all industries for safety, quality control, and operations. It is used by over 25,000 businesses worldwide to complete more than 600M checks per year to improve safety and quality in their workplaces. All of the inspection data is captured in real-time allowing you to instantly identify missed inspections and failed items and rapidly mitigate risks. Learn more about iAuditor

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Australia Local product
Loc8 is a job & asset management platform for businesses of all sizes. Manage assets, quotes, jobs, invoices, schedules & integrations. Learn more about Loc8
Manage your service business with Loc8. Anywhere, anytime manage jobs, quotes, invoices, assets and people. Integrate with Xero, QuickBooks, Sage or MYOB to get paid faster. See workforce location and job status in real time, anytime. Manage projects, assets, planned maintenance, training, inventory and service level agreements while automating communications with your customers to deliver better service. Get started on your own or get help from our free, dedicated support team. Learn more about Loc8

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Vonigo works great for field service companies looking to streamline operations and increase sales. Learn more about Vonigo
Vonigo helps streamline the field service management process from end-to-end. We offer a unified suite of configurable cloud-based modules including; scheduling, online booking, work order management, estimating, dispatch, routing, GPS, CRM, invoicing, payments, reporting, and more all accessible over the internet from any desktop or mobile device. Millions of jobs have been booked and managed with Vonigo. Join us for a Free demo today. Learn more about Vonigo

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Assignar's fieldworker app connects your office and the field. Crucial jobsite paperwork such as timesheets, dockets, and safety forms. Learn more about Assignar
Assignar is a cloud-based platform that provides field service management by connecting the office and field. Assignar's fieldworker app collects crucial jobsite data such as timesheets, dockets, tickets and safety forms. Workers submit digitized timesheets and forms via the fieldworker app that are received by the office in real-time, cutting the time spent chasing up paperwork. Learn more about Assignar

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
BlueFolder helps commercial service pros in the field stay on-schedule & access critical job details in a user-friendly interface. Learn more about BlueFolder
BlueFolder helps commercial service pros in the field stay on-schedule, access critical job details & work order management features in a user-friendly interface. Access robust features: recurring jobs, secure custom user permissions, scheduling/dispatch, customer portals, & more. Streamline paperwork using integrations with QuickBooks & more. Keep all your field techs on track and streamline operations with powerful features, useful integrations, and a simple, user-friendly interface. Learn more about BlueFolder

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
A customized field service solution based on client's requirement and a Mobile app for field technicians Learn more about EyeOnTask
If your business provides field services, then a huge part of its success solely depends upon the success of your mobile workforce. EyeOnTask is the most affordable tool that lets you manage your clients, jobs, inventory and invoices with ease. Create quotations & convert them into jobs, ability to create multiple services & assign multiple Field worker under a single job, real-time location tracking, custom forms, custom invoicing, client stock management and transaction history. Learn more about EyeOnTask

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Formerly known as GoSpotCheck, FORM MarketX is the market execution app that guides, tracks, and improves performance in real-time. Learn more about FORM MarketX
Formerly known as GoSpotCheck, FORM MarketX unleashes the power of field teams to drive market execution with the only mobile solution that combines dynamic task management, industry-leading image recognition, photo reporting, field team communications, and advanced reporting – all within one easy-to-use platform. Guide teams, improve execution and drive sales while creating a shared view of the field that helps leaders make better decisions, faster. Learn more about FORM MarketX

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
#1 Most Recommended, Easy to Use Advanced Service CRM with Powerful Scheduling, Dispatch, Contracts, Invoicing, Timesheet. FREE TRIAL Learn more about Field Force Tracker
Field Force Tracker is #1 Most Recommended Mobile enabled Field Service software used by some of the Best companies in the US/ Canada. Manage Job Scheduling, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Tracking, Contracts, Estimates, Sales Leads, Invoices, Payments & Accounting entirely online. Most Advanced & Powerful Mobile Apps in the Industry for Field Technicians to manage jobs, invoices & quotes saving time and money for you! Learn more about Field Force Tracker

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Built on the Salesforce platform, BiznusSoft Field Service is a cloud-based application designed to ease field service management. Learn more about BiznusSoft Field Service
BiznusSoft's field service solution comes packaged with a holistic account view, preventive and predictive maintenance plans, heat maps, and status indicators. Integrating seamlessly with our HR solution, we smoothly fuse dispatching and timekeeping. Learn more about BiznusSoft Field Service

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Integrated solution for management of tasks, service and visual defects. Learn more about Einpix
Einpix helps businesses manage all the resources that go into the process of FSM and Constructions defect management as well streamline both internal and external task management in real-time. By digitalizing the service process Einpix helps to increase staff productivity and reduce operational costs up to 40%. Learn more about Einpix

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  • Inventory Management
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doForms data collection app is smartphone, laptop and desktop-friendly, ready to empower your entire workforce anytime and anywhere. Learn more about DoForms
Ideal for field-based workers in healthcare, retail & other industries, the workforce management tool helps manage operations & more. Learn more about DoForms

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  • Routing
  • Online Time Clock
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Australia Local product
Emvisage is a customisable field workflow software for businesses handling highly complex fieldwork and equipment installations. Learn more about Emvisage
For mid-sized field service companies (at least 10 people across the back office and field) handling complex equipment installations, such as solar & battery, HVAC, security systems, power plants, utility etc. We serve those companies that want to unlock growth and streamline the sea of paperwork, emails and double handling. Emvisage is a single point-of-truth for the owner, back-office team, technicians and customers. Learn more about Emvisage

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
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Get full visibility of your managed print business with e-automate. Learn more about e-automate
e-automate offers full accounting functionality, automatic invoicing and contract management in one system whilst allowing you to manage service calls and your engineers schedule. e-automate removes the need to work on disconnected systems, therefore improving internal communication and removing manual processes to ensure all departments are on the same page - delivering an improved service experience to your customers. Learn more about e-automate

Features

  • Inventory Management
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  • Routing
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Field Service Management Software Buyers Guide

Introduction

Field service management software is a form of job management software that enables organisations to manage relevant resources and communicate with employees who are operating in the field, as opposed to on company property. The software is relevant to a large number of businesses operating across a diverse range of industries, with examples of field workers including mobile care workers, gas engineers, repair workers, cable technicians, telecommunications technicians, cleaners, plumbers, and delivery drivers.

The most important elements in high-quality field service management software solutions include dispatch management, work order management and scheduling features. They also include mobile access, a contact database, alerts and notifications, service history tracking, and payment collection in the field.

A major focus of field service software is to improve the quality of communication between dispatch staff and off-site employees. In doing so, employees who are operating in the field can gain access to important information that can assist them in carrying out their roles. This can then lead to various benefits for organisations and their customers or clients, including faster response times, improved service quality, and greater levels of customer satisfaction.

Field service management software is sometimes known by other names, including field operations software, field team management software, or field force management software. It is closely related to other solutions, like service dispatch software, work order software, and maintenance management software. The use of field service management software is most common within the service industry and is especially useful for establishing the order of work priorities, reducing paperwork, and matching the right field employees to the right task.

When selecting a field service management software solution, businesses and other organisations will need to consider various factors, such as the available budget, the training level required to use the software, and the precise features offered by the different solutions on the market. Although the features of field service solutions can vary substantially, most of the best options available will include most or all of the following:

  • Allocate or assign tasks to different field staff and use real-time location tracking
  • Ensure work orders are processed efficiently and create optimised action plans
  • Provide field service employees with a schedule and create rules for task allocation
  • Manage and continually add to a searchable database containing important contact information
  • Track and explore service histories of specific customers, clients, or end-users

What is field service management software?

Field service management software is designed to assist businesses and other organisations with field operatives, field technicians, or field employees to optimise communication and manage relevant resources. Employees can be considered field workers if they carry out work away from an organisation's premises, such as at a client or customer's house or at another external site. This means the software is primarily used by companies operating in the service industry, such as plumbing, electrical engineering, cleaning, and telecommunications firms.

The main purpose of field service management software is to improve the efficiency and productivity of field teams by enhancing communication, optimising work schedules, and providing field employees with important information that can assist them with their work. It can be beneficial to both the field workers themselves and to dispatch staff, and once the benefits of field service software are fully realised, it should also benefit customers or clients too.

Companies can use the software to allocate specific tasks to the most suitable employee while also providing that employee with the customer's previous service history. This then results in the right tasks being prioritised and service personnel having a better understanding of what may be needed to resolve the problem or satisfy the customer. Real-time tracking also allows dispatch staff to gain a clearer sense of the current state of play at any given time.

What are the benefits of field service management software?

The benefits of field management software are generally based on the idea of enhancing communication between dispatch and field staff. This involves providing field staff with valuable information and centralising as much of this information as possible in a single location, which can be easily accessed by employees, regardless of whether they are based on-site or off-site. Some of the most significant benefits or advantages that businesses may experience when using high-quality field service solutions are explored in greater depth below:

  • Improved productivity and efficiency: the improved communication and coordination between dispatch staff and field employees can bring about significant benefits in terms of productivity and overall efficiency. This occurs because field staff have a clearer idea of where they should be, why they should be there, and what the objective is, while dispatch staff have improved access to information and can allocate tasks to the employees that are best suited to carry them out at that particular moment. As a result, an organisation can deliver field services more swiftly, with fewer delays, less confusion, and a clearer sense of purpose.
  • Greater customer satisfaction: the improvements made to productivity and efficiency have a knock-on effect on customer satisfaction levels, as those customers are able to benefit from faster response times to problems, quicker fixes, more efficient installation of equipment, or more urgent attention in general. Moreover, the access to customer service histories provided through field service management solutions can help field workers to deliver a much more bespoke or tailored experience, achieving successful value enhancement in the process. Crucially, Gartner research shows this is one of the main keys to generating long-lasting customer loyalty.
  • Real-time access to information and location data: using field service management software, it becomes possible for dispatch staff, field service staff and senior leaders within an organisation to access and share important information that can assist with business operations. On top of this, the software can also provide real-time location tracking, noting precisely where field service technicians or operators are at any given time. This can be important for providing relevant information and instructions. It can also assist customer service staff in providing customers with accurate information about when they might expect an employee to arrive.
  • Automation of time-consuming processes: another significant benefit of using field service software is the ability to automate some of the more repetitive, time-consuming processes that are associated with dispatch management or field service management. As an example, many software solutions allow the allocation of field tasks to be carried out automatically, with rules for which jobs are assigned to which employee. Automating field service management processes can help free up staff to spend their time carrying out more complex tasks that actually require human involvement, allowing more work to be carried out over the course of a typical day.
  • Enhanced employee safety: the ability to track field staff's location can help improve safety procedures within an organisation. Knowing where each employee is at any given time can be invaluable in the event that something goes wrong, and the ability to track individuals in real-time can help if an employee cannot be contacted for any reason. On top of this, field service management software could play a role in re-directing field service staff in emergency situations or in situations where their usual route is blocked off.
  • Prioritisation of the right issues: the use of field service solutions can also help businesses and their employees prioritise the right problems at the right moment to make the most effective use of their time. Some field tasks are always going to be more urgent than others, and although many of these tasks can be carried out in chronological order, this is not always the best way to go. Through the use of software solutions, the dispatch team can look into different situations, identify customer needs, explore past interactions with that customer, decide which tasks should be handled urgently and which could wait until later, and then communicate that information to those who are actually engaged in field operations, even when they are on the move.

What are the features of field service management software?

The features of field service management software can be divided into three categories. Some are core features, which would be expected in almost all applications of this type, some common features, which will appear in many solutions, and some optional features, which may not always be present, but which can help to make different packages stand out from competitors. Of course, some features are important to some businesses, but not to others, so it is important to try to find the best solution, rather than simply opting for the option that packs in the most features. With that said, generally, most high-quality field management software solutions on the market can be expected to include the features outlined in this section:

  • Dispatch management: assign tasks to different field service management employees, and make use of real-time location tracking to monitor where those employees are, which jobs they are travelling to, whether they have arrived, and which jobs they might be able to reach next. Making effective use of the dispatch management features included in field service management software can improve the quality of communication between dispatch and field employees, and can improve efficiency in terms of travel times, and assigning the right task to the right worker so that as many jobs are completed as possible over the course of each working day.
  • Work order management: adopt a systematic approach to processing and completing work orders or work tasks. Effective work order management tools make it easier to manage the availability of relevant resources and allocate those resources to the right jobs. Additionally, work order management can help with ordering parts, prioritising expenditure, and minimising waiting times for customers.
  • Scheduling: create work schedules for field service employees and continually update them so that all employees know what they need to be doing and when. Additionally, many software solutions will provide automation features in this area. When these are present, it is usually possible to set up rules for which tasks are automatically assigned to which staff member and under which conditions. This can then help to reduce the overall workload for dispatch teams, and it can also limit delays between tasks for field employees.
  • Contact database: store and manage important contact information through the use of a database contained within the software package. This database can be continually added to as new contacts emerge or amended as contact information changes. In some cases, the contact database can also track previous communication with each contact, serving a similar function to customer relationship management (CRM) software.
  • Service history tracking: provide field teams with access to the service histories of customers so they can get up to speed on any long-standing issues. They can check what has been tried so far and gain a sense of how long a customer or client may have been dealing with a particular issue. This then allows those employees to provide a more tailored service to the customer and allows service workers to get to the task at hand more quickly while reducing the amount of time each customer needs to spend explaining their problem.
  • Mobile access: utilise the software from remote locations, using mobile devices. The provision of mobile accessibility is essential for employees who are out in the field. They are going to need to know where they are going, why they are going there, what they can expect when they arrive, and where they need to go after that job is complete. Generally, mobile access is achieved using a smartphone, but it may also be possible to utilise the software using a tablet, a laptop computer, or another internet-enabled device. Additionally, dispatch staff may also need to be able to access the software and make effective use of it from remote locations, including when working from home. Mobile access may also provide options for collecting payments from customers while in the field.
  • Alerts/notifications: send and receive alerts or notifications so that attention can be given to the most urgent matters. The alert system can highlight jobs that require prioritisation to the dispatch team or provide guidance for field service workers on where to go next. Alternatively, some solutions allow those operating in the field to send alerts if a job takes longer than expected.

The Capterra field service management software directory allows available software solutions to be viewed and filtered based on the features they offer. This means only software solutions containing the required features and certain other requirements can be seen.

What should be considered when purchasing field service management software?

When purchasing field service management software, it is important to ask a number of key questions in order to identify precisely what is needed and which solution would be best suited. As the available options can differ substantially, it is important to remember that the best option for one business is not always the best option for another. Asking the following questions can assist with this decision-making process:

  • How does the field service management software work? The first questions about field service management software solutions should be: how do they work in practice? To answer this, look into the core features and explore what the software can actually offer. The best field force management software for an organisation is going to be the solution that has high-quality features in the areas needed, even if the software is missing certain other features contained in alternatives but which are not relevant.
  • Can the software be integrated with existing tools and processes? Another major consideration when purchasing any software is integration with existing applications, systems, tools and processes. Can the software be used in combination with CRM software or with communications software? Can data be transferred from one application to another? Does the software work with existing operating systems and devices? It is important to think about these things because if the field service management software chosen does not allow for much in the way of integration, wider changes to processes may be required, which can then increase costs.
  • How is a field service technician managed? Next, think about how field service technicians or workers are managed in a particular organisation. Are they part of a large team or a small team? Do they work in the field all day or for a section of the day? Do they need updates while they are on the move, or will they return to work premises for any communication? Once processes are clear, it becomes easier to identify the most likely software solution to provide what is required.
  • What makes a successful field service desk? Generally speaking, successful field management and dispatch services rely on allocating the right tasks to the right employee and ensuring field staff can be contacted. With this in mind, it is important to prioritise software that delivers in these areas. However, within specific industries, there may be other common features associated with successful field service desks.
  • How much does the field service management software cost? It is always important to consider the cost of any new software, and a holistic approach to analysing this may be required. The software may have upfront costs or a monthly subscription for cloud-based options, but hidden costs should also be considered. Will the user need to pay for updates? Will there need to be a significant investment in staff training? Is adopting the chosen software going to require changes to processes in other areas? Once all of these elements are considered, there will be a better understanding of which package is best suited to the available budget.
  • Is a cloud-based or on-premises solution better? The decision between Software as a Service (SaaS) solutions or on-premises solutions is important because both have pros and cons. Generally, cloud or web-based solutions offer benefits in terms of startup costs and accessibility, especially from remote locations, and this can be valuable for field service management. However, on-premise solutions are also perfectly viable, and the sense of ownership and absence of a subscription fee suits many businesses. Ultimately, this decision may come down to personal preference or which deployment options work best for a particular business model.

The most relevant field service management software trends are outlined below. It is important to keep them in mind when making a decision, as users need to be sure that they are investing in a solution that will serve them well in the immediate future and over the longer term. The most significant trends are:

  • Proactive or predictive customer service: One key trend to be aware of when searching for the ideal field service management software is the trend for more proactive or predictive support for customers. Essentially, this refers to continuous monitoring and analysis of trends to anticipate problems before they happen and take steps to intervene in advance. It can also require taking steps to prevent known issues from manifesting for specific customers. Gartner research shows that proactive customer service can help to boost customer satisfaction, yet only 13 per cent of customers actually report receiving support of this kind.
  • Conversational user interfaces: Smart speakers, smartphones, and voice search technology have all contributed to a rise in demand for conversational user interfaces. This trend is likely to disrupt a wide variety of software types in the years ahead and is worth keeping an eye on to avoid falling behind other field service companies in providing support for field staff to use voice commands while travelling to a job. One thing to keep in mind here is the fact that field service staff cannot utilise a text-based app while driving for safety reasons, but they may be able to ask a question and listen to a response. This means conversational user interfaces have the potential to deliver convenience and improve efficiency in this area.
  • Hybrid field service and CRM solutions: The concepts of customer relationship management and field service management are becoming increasingly blurred, especially as service businesses attempt to preempt issues. This blurring has resulted in some software solutions offering both CRM and field service management functionality. So, for instance, it may be possible for customers to book service requests, for dispatch teams to inform field staff of where they need to be and what they need to do, all using the same software package.
  • The use of artificial intelligence: Artificial intelligence is another form of technology that is disrupting many industries, and field service companies are no different. Within field service management software, AI could potentially be used to create a chatbot, which employees in the field can use to access important information quickly, even if a member of the dispatch team is not available. A chatbot could potentially access user service histories, contact information, or other customer data and almost instantly relay it to the field employee. Going further, in cases where there is CRM integration or CRM features, it may be possible for clients or customers to book their service requests using a chatbot rather than having to wait for human intervention.
  • The internet of things (IoT): In companies where field service requests are likely to be based on fixing devices or machines, the rise of the internet of things (IoT) is a crucial trend to get to grips with. This technology can potentially be used to feed real-time data to the service provider, meaning the need for maintenance work can be better understood but also anticipated in advance, without the need for customers to lead that conversation. This then ties in with the idea of delivering proactive customer support. It also means preventative maintenance work can be scheduled at the most convenient time for all parties, long before any major difficulties arise.