---
description: Compare LiveHelpNow vs Teamwork Desk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveHelpNow vs Teamwork Desk Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [LiveHelpNow \<span\>vs\</span\> Teamwork Desk](https://www.capterra.com.au/compare/99093/143754/livehelpnow-suite/vs/teamwork-desk)

# Compare LiveHelpNow vs Teamwork Desk

Canonical: https://www.capterra.com.au/compare/99093/143754/livehelpnow-suite/vs/teamwork-desk

> Detailed comparison between LiveHelpNow and Teamwork Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveHelpNow | Teamwork Desk |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 72 | 143 |
| **Starting Price** | USD 21.00 | USD 10.50 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveHelpNow

LiveHelpNow provides omnichannel, scalable support solutions that give teams of any size the tools they need to drive an amazing customer and employee experience.

### Teamwork Desk

A ticketing system designed to easily manage customer queries, saving you time and money.

## Key features

### LiveHelpNow

- API
- Access Controls/Permissions
- Alerts/Escalation
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Email Templates
- Help Desk Management
- Knowledge Base Management
- Lead Management
- Monitoring
- Performance Metrics
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Ticket Management
- Transfers/Routing
- Workflow Management

### Teamwork Desk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Customisable Branding
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Ticket Management
- Workflow Management

## Links

- [View LiveHelpNow Profile](https://www.capterra.com.au/software/99093/livehelpnow-suite)
- [View Teamwork Desk Profile](https://www.capterra.com.au/software/143754/teamwork-desk)
- [View Original Comparison](https://www.capterra.com.au/compare/99093/143754/livehelpnow-suite/vs/teamwork-desk)

-----

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