---
description: Compare LiveHelpNow vs Vision Helpdesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveHelpNow vs Vision Helpdesk Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveHelpNow \<span\>vs\</span\> Vision Helpdesk](https://www.capterra.com.au/compare/99093/102230/livehelpnow-suite/vs/vision-helpdesk)

# Compare LiveHelpNow vs Vision Helpdesk

Canonical: https://www.capterra.com.au/compare/99093/102230/livehelpnow-suite/vs/vision-helpdesk

> Detailed comparison between LiveHelpNow and Vision Helpdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveHelpNow | Vision Helpdesk |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 72 | 48 |
| **Starting Price** | USD 21.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveHelpNow

LiveHelpNow provides omnichannel, scalable support solutions that give teams of any size the tools they need to drive an amazing customer and employee experience.

### Vision Helpdesk

Ecommerce Business, Online Business, Software Companies, Support Industry, Web Hosting Companies - Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter

## Key features

### LiveHelpNow

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Vision Helpdesk

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveHelpNow Profile](https://www.capterra.com.au/software/99093/livehelpnow-suite)
- [View Vision Helpdesk Profile](https://www.capterra.com.au/software/102230/vision-helpdesk)
- [View Original Comparison](https://www.capterra.com.au/compare/99093/102230/livehelpnow-suite/vs/vision-helpdesk)

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