---
description: Compare Calibre vs CTM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Calibre vs CTM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Calibre \<span\>vs\</span\> CTM](https://www.capterra.com.au/compare/92449/152004/calibre/vs/call-tracking-software)

# Compare Calibre vs CTM

Canonical: https://www.capterra.com.au/compare/92449/152004/calibre/vs/call-tracking-software

> Detailed comparison between Calibre and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calibre | CTM |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 34 | 150 |
| **Starting Price** | USD 15,000.00 | USD 79.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Webinars, Documentation | In Person, Live Online, Webinars, Documentation |

## Best for

### Calibre

Designed for businesses in telecommunications, education, insurance \&amp; other industries, it helps record interactions between agents \&amp; customers, provide playbacks, monitor agent performance \&amp; more.

### CTM

CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations.

## Key features

### Calibre

- API
- Archiving & Retention
- Call Center Management
- Call Tagging
- File Transfer
- On-Demand Recording
- Recording

### CTM

- API
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- FCC Compliance
- File Transfer
- Lead Management
- Monitoring
- Natural Language Processing
- On-Demand Recording
- Performance Management
- Real-Time Data
- Recording
- Scheduled Messaging

## Links

- [View Calibre Profile](https://www.capterra.com.au/software/92449/calibre)
- [View CTM Profile](https://www.capterra.com.au/software/152004/call-tracking-software)
- [View Original Comparison](https://www.capterra.com.au/compare/92449/152004/calibre/vs/call-tracking-software)

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