---
description: Compare Calibre vs CXone Mpower to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Calibre vs CXone Mpower Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Calibre \<span\>vs\</span\> CXone Mpower](https://www.capterra.com.au/compare/92449/134775/calibre/vs/incontact-call-center-software)

# Compare Calibre vs CXone Mpower

Canonical: https://www.capterra.com.au/compare/92449/134775/calibre/vs/incontact-call-center-software

> Detailed comparison between Calibre and CXone Mpower. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calibre | CXone Mpower |
| **Overall rating** | 4.6/5 | 4.2/5 |
| **Total Reviews** | 34 | 581 |
| **Starting Price** | USD 15,000.00 | USD 71.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Calibre

Designed for businesses in telecommunications, education, insurance \&amp; other industries, it helps record interactions between agents \&amp; customers, provide playbacks, monitor agent performance \&amp; more.

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## Key features

### Calibre

- API
- Archiving & Retention
- Call Center Management
- Call Tagging
- File Transfer
- On-Demand Recording
- Recording
- Scheduled Recording

### CXone Mpower

- API
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- FCC Compliance
- File Transfer
- Monitoring
- On-Demand Recording
- Performance Management
- Recording
- Recruitment Management
- Scheduled Recording
- Skills Tracking
- Support Ticket Management

## Links

- [View Calibre Profile](https://www.capterra.com.au/software/92449/calibre)
- [View CXone Mpower Profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
- [View Original Comparison](https://www.capterra.com.au/compare/92449/134775/calibre/vs/incontact-call-center-software)

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