---
description: Compare BeyondTrust Remote Support vs HelpWire to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BeyondTrust Remote Support vs HelpWire Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [BeyondTrust Remote Support \<span\>vs\</span\> HelpWire](https://www.capterra.com.au/compare/86962/169762/bomgar/vs/helpwire)

# Compare BeyondTrust Remote Support vs HelpWire

Canonical: https://www.capterra.com.au/compare/86962/169762/bomgar/vs/helpwire

> Detailed comparison between BeyondTrust Remote Support and HelpWire. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BeyondTrust Remote Support | HelpWire |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 2009 | 79 |
| **Starting Price** | USD 1,995.00 | USD 0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### BeyondTrust Remote Support

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

### HelpWire

Small and Medium-sized Businesses&#10;Small Business Owner&#10;IT Support Companies&#10;Help Desk Support Teams&#10;Managed Service Providers&#10;Technology Consultants&#10;IT Managers&#10;System Administrators

## Key features

### BeyondTrust Remote Support

- API
- Access Management
- Activity Tracking
- Chat/Messaging
- Customisable Branding
- File Sharing
- File Transfer
- Least Privilege
- Multi-Channel Communication
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- Screen Sharing
- Session Transfer
- Surveys & Feedback
- Troubleshooting
- Unattended Access
- User Management

### HelpWire

- API
- Chat/Messaging
- Customisable Branding
- File Sharing
- File Transfer
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Session Transfer
- Single Sign On
- Troubleshooting
- Unattended Access
- User Management

## Links

- [View BeyondTrust Remote Support Profile](https://www.capterra.com.au/software/86962/bomgar)
- [View HelpWire Profile](https://www.capterra.com.au/software/169762/helpwire)
- [View Original Comparison](https://www.capterra.com.au/compare/86962/169762/bomgar/vs/helpwire)

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