---
description: Compare HappyFox Help Desk vs LiveAgent to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HappyFox Help Desk vs LiveAgent Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HappyFox Help Desk \<span\>vs\</span\> LiveAgent](https://www.capterra.com.au/compare/83211/102188/happyfox/vs/liveagent)

# Compare HappyFox Help Desk vs LiveAgent

Canonical: https://www.capterra.com.au/compare/83211/102188/happyfox/vs/liveagent

> Detailed comparison between HappyFox Help Desk and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HappyFox Help Desk | LiveAgent |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 92 | 1758 |
| **Starting Price** | USD 24.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### HappyFox Help Desk

Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit for companies of any size.

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

## Key features

### HappyFox Help Desk

- Configurable Workflow
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Email Management
- Help Desk Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Personalization
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing
- Video Chat
- Website Integration

### LiveAgent

- Configurable Workflow
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Email Management
- Help Desk Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Personalization
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing
- Video Chat
- Website Integration

## Links

- [View HappyFox Help Desk Profile](https://www.capterra.com.au/software/83211/happyfox)
- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.com.au/compare/83211/102188/happyfox/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HappyFox Help Desk vs LiveAgent Comparison - Capterra Australia 2026","description":"Compare HappyFox Help Desk vs LiveAgent to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/83211/102188/happyfox/vs/liveagent","about":[{"@id":"https://www.capterra.com.au/software/83211/happyfox#software"},{"@id":"https://www.capterra.com.au/software/102188/liveagent#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/83211/102188/happyfox/vs/liveagent#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/83211/102188/happyfox/vs/liveagent#webpage","publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"HappyFox Help Desk","description":"🌟 [New: Unlimited Agents] Upgrade to HappyFox, the ultimate help desk &amp; customer support software! Effortlessly manage inquiries from email, chat, social media, and phone on one cloud platform. Integrates with CRM, live chat, and more. Automate with smart rules for swift resolutions. Revolutionize your support system now!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/91fca3f2-b776-4173-aa40-361a426450a0.png","url":"https://www.capterra.com.au/software/83211/happyfox","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/83211/happyfox#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":92,"ratingValue":4.6},"offers":{"price":"24","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8326cad2-1f67-48d1-bb5f-a23a8d6798ba.jpeg","url":"https://www.capterra.com.au/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1758,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"HappyFox Help Desk vs LiveAgent","position":3,"item":"https://www.capterra.com.au/compare/83211/102188/happyfox/vs/liveagent","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/83211/102188/happyfox/vs/liveagent#breadcrumblist"}]}
</script>