---
description: Compare Kayako vs Zoho Assist to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
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title: Kayako vs Zoho Assist Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Kayako \<span\>vs\</span\> Zoho Assist](https://www.capterra.com.au/compare/80775/181775/kayako/vs/zoho-assist)

# Compare Kayako vs Zoho Assist

Canonical: https://www.capterra.com.au/compare/80775/181775/kayako/vs/zoho-assist

> Detailed comparison between Kayako and Zoho Assist. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kayako | Zoho Assist |
| **Overall rating** | 4.0/5 | 4.7/5 |
| **Total Reviews** | 174 | 1374 |
| **Starting Price** | - | INR 480.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Kayako

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

### Zoho Assist

Outsourced IT \&amp; MSP Support, IT Support, Customer Help Desks.

## Key features

### Kayako

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customizable Reports
- Dashboard
- Help Desk Management
- Incident Management
- Issue Management
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback

### Zoho Assist

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customizable Reports
- Dashboard
- Help Desk Management
- Incident Management
- Issue Management
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Kayako Profile](https://www.capterra.com.au/software/80775/kayako)
- [View Zoho Assist Profile](https://www.capterra.com.au/software/181775/zoho-assist)
- [View Original Comparison](https://www.capterra.com.au/compare/80775/181775/kayako/vs/zoho-assist)

-----

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