---
description: Compare Kayako vs Zendesk Suite to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kayako vs Zendesk Suite Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Kayako \<span\>vs\</span\> Zendesk Suite](https://www.capterra.com.au/compare/80775/164283/kayako/vs/zendesk)

# Compare Kayako vs Zendesk Suite

Canonical: https://www.capterra.com.au/compare/80775/164283/kayako/vs/zendesk

> Detailed comparison between Kayako and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kayako | Zendesk Suite |
| **Overall rating** | 4.0/5 | 4.4/5 |
| **Total Reviews** | 174 | 4072 |
| **Starting Price** | - | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Kayako

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Kayako

- API
- Activity Tracking
- Asset Tracking
- CRM
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Zendesk Suite

- API
- Activity Tracking
- Asset Tracking
- CRM
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Kayako Profile](https://www.capterra.com.au/software/80775/kayako)
- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.com.au/compare/80775/164283/kayako/vs/zendesk)

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