---
description: Compare Kayako vs Dynamics 365 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kayako vs Dynamics 365 Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Kayako \<span\>vs\</span\> Dynamics 365](https://www.capterra.com.au/compare/80775/157279/kayako/vs/dynamics-365)

# Compare Kayako vs Dynamics 365

Canonical: https://www.capterra.com.au/compare/80775/157279/kayako/vs/dynamics-365

> Detailed comparison between Kayako and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kayako | Dynamics 365 |
| **Overall rating** | 4.0/5 | 4.4/5 |
| **Total Reviews** | 174 | 5811 |
| **Starting Price** | - | USD 50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Kayako

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## Key features

### Kayako

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Workflow Management

### Dynamics 365

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Workflow Management

## Links

- [View Kayako Profile](https://www.capterra.com.au/software/80775/kayako)
- [View Dynamics 365 Profile](https://www.capterra.com.au/software/157279/dynamics-365)
- [View Original Comparison](https://www.capterra.com.au/compare/80775/157279/kayako/vs/dynamics-365)

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