17 years helping Australian businesses
choose better software

Kayako vs Freshservice

USD 30.00/month
USD 29.00/month

Overall

4.0 (172)

Overall

4.5 (586)
Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
10/10
  • Asset Tracking
  • Contract/License Management
  • Customizable Reports
  • Dashboard
  • Help Desk Management
  • Live Chat
  • Monitoring
  • Project Management
  • Support Ticket Management
  • Surveys & Feedback
10/10
  • Asset Tracking
  • Contract/License Management
  • Customizable Reports
  • Dashboard
  • Help Desk Management
  • Live Chat
  • Monitoring
  • Project Management
  • Support Ticket Management
  • Surveys & Feedback
  • Cloud-based
  • On-premises
  • Cloud-based
  • On-premises
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat