---
description: Compare Eldermark vs Icon to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Eldermark vs Icon Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Healthcare CRM Software](/directory/30976/healthcare-crm/software) > [Eldermark \<span\>vs\</span\> Icon](https://www.capterra.com.au/compare/79030/1024225/service-minder/vs/voicefriend)

# Compare Eldermark vs Icon

Canonical: https://www.capterra.com.au/compare/79030/1024225/service-minder/vs/voicefriend

> Detailed comparison between Eldermark and Icon. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Eldermark | Icon |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 37 | 25 |
| **Starting Price** | USD 1.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Eldermark

The senior living technology platform that transforms how senior living communities engage residents, deliver care, stay ahead of changing regulations, and grow revenue.

### Icon

Independent Living Communities&#10;Continuing Care Retirement Communities&#10;Active Adult Communities&#10;Life Plan Communities&#10;Assisted Living Communities&#10;Skilled Nursing Facilities&#10;PACE Programs &#10;Home Health

## Key features

### Eldermark

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Appointment Management
- Attendance Tracking
- Calendar Management
- Communication Management
- Compliance Management
- Customizable Reports
- Customizable Templates
- Document Management
- Event/Activities Planning
- HIPAA Compliant
- Mobile Access
- Reminders
- Reporting & Statistics
- Scheduling
- Search/Filter
- Staff Management
- Workflow Management

### Icon

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Appointment Management
- Attendance Tracking
- Calendar Management
- Communication Management
- Compliance Management
- Customizable Reports
- Customizable Templates
- Document Management
- Event/Activities Planning
- HIPAA Compliant
- Mobile Access
- Reminders
- Reporting & Statistics
- Scheduling
- Search/Filter
- Staff Management
- Workflow Management

## Links

- [View Eldermark Profile](https://www.capterra.com.au/software/79030/service-minder)
- [View Icon Profile](https://www.capterra.com.au/software/1024225/voicefriend)
- [View Original Comparison](https://www.capterra.com.au/compare/79030/1024225/service-minder/vs/voicefriend)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Eldermark vs Icon Comparison - Capterra Australia 2026","description":"Compare Eldermark vs Icon to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/79030/1024225/service-minder/vs/voicefriend","about":[{"@id":"https://www.capterra.com.au/software/79030/service-minder#software"},{"@id":"https://www.capterra.com.au/software/1024225/voicefriend#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/79030/1024225/service-minder/vs/voicefriend#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/79030/1024225/service-minder/vs/voicefriend#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Eldermark","description":"Eldermark is everything senior living communities need to run their business in one platform. With over 30 years of experience, we help you capture 100% of revenue, stay ahead of regulatory compliance, and make life easier for your staff. From clinical tools to billing, dining, and resident engagement, Eldermark keeps everything connected so you can run your community smoothly, grow confidently, and focus on providing the best care possible to your residents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2f84de57-c255-4754-8ba6-7b60b6fa5ffd.png","url":"https://www.capterra.com.au/software/79030/service-minder","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/79030/service-minder#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":37},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"name":"Icon","description":"Go Icon is the premier all-in-one engagement, communications, and experience management software platform built for senior living.  Trusted by more than 2,500 communities nationwide and in Canada, Go Icon empowers operators to shape strategy, fortify culture, mitigate risk, enhance NOI and deliver transparency for investors and owners. Residents, families and staff benefit from intuitive features that manage and personalize life enrichment and streamline daily workflows.  At the heart of a robust suite of customizable modules is Smart Aging™ AI, Go Icon’s proprietary artificial intelligence engine, designed to redefine the resident experience and support staff with powerful, time-saving tools. Well-known for white‑glove customer support, Go Icon consistently boosts resident and family satisfaction scores and trims costs by replacing redundant workflows and multiple point‑solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d19969b4-c996-44d3-8be2-f717e7bb2e61.png","url":"https://www.capterra.com.au/software/1024225/voicefriend","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/1024225/voicefriend#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":25},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Healthcare CRM Software","position":2,"item":"/directory/30976/healthcare-crm/software","@type":"ListItem"},{"name":"Eldermark vs Icon","position":3,"item":"https://www.capterra.com.au/compare/79030/1024225/service-minder/vs/voicefriend","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/79030/1024225/service-minder/vs/voicefriend#breadcrumblist"}]}
</script>