---
description: Compare Wrike vs JIRA Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Wrike vs JIRA Service Management Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Project Management Software](/directory/30002/project-management/software) > [Wrike \<span\>vs\</span\> JIRA Service Management](https://www.capterra.com.au/compare/76113/138769/wrike/vs/jira-service-management)

# Compare Wrike vs JIRA Service Management

Canonical: https://www.capterra.com.au/compare/76113/138769/wrike/vs/jira-service-management

> Detailed comparison between Wrike and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Wrike | JIRA Service Management |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 2995 | 770 |
| **Starting Price** | USD 10.00 | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Wrike

Marketing, creative, product management, client services, IT, operations, HR, legal, finance, tech, consumer goods, manufacturing, professional services, healthcare, education, media, entertainment.

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### Wrike

- API
- Activity Tracking
- Asset Tracking
- Bug Tracking
- Bug/Issue Capture
- Capacity Management
- Contract/License Management
- Customizable Reports
- Dashboard
- Email Management
- For IT Project Management
- Issue Scheduling
- Monitoring
- Project Management
- Projections
- Scheduling
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Team Collaboration

### JIRA Service Management

- API
- Activity Tracking
- Asset Tracking
- Bug Tracking
- Bug/Issue Capture
- Capacity Management
- Contract/License Management
- Customizable Reports
- Dashboard
- Email Management
- For IT Project Management
- Issue Scheduling
- Monitoring
- Project Management
- Projections
- Scheduling
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Team Collaboration

## Links

- [View Wrike Profile](https://www.capterra.com.au/software/76113/wrike)
- [View JIRA Service Management Profile](https://www.capterra.com.au/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.com.au/compare/76113/138769/wrike/vs/jira-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Wrike vs JIRA Service Management Comparison - Capterra Australia 2026","description":"Compare Wrike vs JIRA Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/76113/138769/wrike/vs/jira-service-management","about":[{"@id":"https://www.capterra.com.au/software/76113/wrike#software"},{"@id":"https://www.capterra.com.au/software/138769/jira-service-management#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/76113/138769/wrike/vs/jira-service-management#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/76113/138769/wrike/vs/jira-service-management#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU"},{"name":"Wrike","description":"Wrike is the trusted work delivery platform where AI extends what people can accomplish. By centralizing all work in one governed, context-rich environment, Wrike helps organizations streamline collaboration, project planning, and task execution while maintaining the control and accountability that complex work demands. Key features include AI Agents, Wrike Copilot, Wrike MCP Server, workflow automations, customizable dashboards, real-time collaboration tools, and advanced reporting. Powered by the Wrike Work Intelligence® Graph, AI acts reliably inside the same roles, permissions, and access controls as your people, making AI-driven actions part of the auditable record of how work gets done. More than 20,000 organizations worldwide, including Siemens, Walmart, and NVIDIA, trust Wrike to deliver their most important work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1ca8d6d6-e889-4031-aad1-25cd658087f2.png","url":"https://www.capterra.com.au/software/76113/wrike","@id":"https://www.capterra.com.au/software/76113/wrike#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":2995},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"JIRA Service Management","description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/278c8b7c-3fac-45c1-9fbe-2c9c9c8f2716.png","url":"https://www.capterra.com.au/software/138769/jira-service-management","@id":"https://www.capterra.com.au/software/138769/jira-service-management#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":770},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/compare/76113/138769/wrike/vs/jira-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Project Management Software","position":2,"item":"/directory/30002/project-management/software","@type":"ListItem"},{"name":"Wrike vs JIRA Service Management","position":3,"item":"https://www.capterra.com.au/compare/76113/138769/wrike/vs/jira-service-management","@type":"ListItem"}]}]}
</script>