---
description: Compare NITRO Help Desk vs Deskpro to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NITRO Help Desk vs Deskpro Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [NITRO Help Desk \<span\>vs\</span\> Deskpro](https://www.capterra.com.au/compare/74324/127288/help-desk-for-sharepoint/vs/deskpro)

# Compare NITRO Help Desk vs Deskpro

Canonical: https://www.capterra.com.au/compare/74324/127288/help-desk-for-sharepoint/vs/deskpro

> Detailed comparison between NITRO Help Desk and Deskpro. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NITRO Help Desk | Deskpro |
| **Overall rating** | 5.0/5 | 4.6/5 |
| **Total Reviews** | 2 | 38 |
| **Starting Price** | - | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### NITRO Help Desk

Ideal for mid-market \&amp; enterprise IT leaders on M365 seeking secure data residency, seamless Teams integration, and optional AI help desk automation without per-user licensing fees.

### Deskpro

Deskpro is made for any organization that wants to deliver exceptional service; from SMEs to Enterprises. Modern helpdesk software for your customer service, product support and service desk needs.

## Key features

### NITRO Help Desk

- AI Summarization
- API
- Activity Tracking
- Audit Trail
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customizable Reports
- Help Desk Management
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Deskpro

- AI Summarization
- API
- Activity Tracking
- Audit Trail
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customizable Reports
- Help Desk Management
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View NITRO Help Desk Profile](https://www.capterra.com.au/software/74324/help-desk-for-sharepoint)
- [View Deskpro Profile](https://www.capterra.com.au/software/127288/deskpro)
- [View Original Comparison](https://www.capterra.com.au/compare/74324/127288/help-desk-for-sharepoint/vs/deskpro)

-----

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