---
description: Compare iManage Work vs LiveAgent to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: iManage Work vs LiveAgent Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Portal Software](/directory/14/portal/software) > [iManage Work \<span\>vs\</span\> LiveAgent](https://www.capterra.com.au/compare/728/102188/imanage-worksite/vs/liveagent)

# Compare iManage Work vs LiveAgent

Canonical: https://www.capterra.com.au/compare/728/102188/imanage-worksite/vs/liveagent

> Detailed comparison between iManage Work and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | iManage Work | LiveAgent |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 25 | 1753 |
| **Starting Price** | - | USD 15.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### iManage Work

iManage serves Fortune 1000 companies and a variety of industries including financial services, accounting, healthcare and more. We best serve companies with 50+ users.

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

## Key features

### iManage Work

- API
- Access Controls/Permissions
- Archiving & Retention
- Collaboration Tools
- Content Management
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management
- File Sharing
- Full Text Search
- Search/Filter
- Tagging

### LiveAgent

- API
- Access Controls/Permissions
- Archiving & Retention
- Call Tracking
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customizable Reports
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management
- Email Monitoring
- File Sharing
- Full Text Search
- Lead Management
- Natural Language Processing
- Search/Filter
- Tagging

## Links

- [View iManage Work Profile](https://www.capterra.com.au/software/728/imanage-worksite)
- [View LiveAgent Profile](https://www.capterra.com.au/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.com.au/compare/728/102188/imanage-worksite/vs/liveagent)

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