---
description: Compare LiveChat vs Canny to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs Canny Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> Canny](https://www.capterra.com.au/compare/62194/161103/livechat/vs/canny)

# Compare LiveChat vs Canny

Canonical: https://www.capterra.com.au/compare/62194/161103/livechat/vs/canny

> Detailed comparison between LiveChat and Canny. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Canny |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 1723 | 77 |
| **Starting Price** | USD 25.00 | USD 0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Canny

Cloud-based solution that helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions.

## Key features

### LiveChat

- API
- Alerts/Notifications
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Segmentation
- Customisable Branding
- Customizable Reports
- Deal Management
- Feedback Management
- Lead Management
- Multi-Channel Data Collection
- Predictive Analytics
- Prioritization
- Real-Time Data
- Single Sign On
- Tagging
- Third-Party Integrations
- Transfers/Routing
- Widgets

### Canny

- API
- Alerts/Notifications
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Segmentation
- Customisable Branding
- Feedback Management
- Multi-Channel Data Collection
- Predictive Analytics
- Prioritization
- Real-Time Data
- Single Sign On
- Tagging
- Third-Party Integrations
- Widgets

## Links

- [View LiveChat Profile](https://www.capterra.com.au/software/62194/livechat)
- [View Canny Profile](https://www.capterra.com.au/software/161103/canny)
- [View Original Comparison](https://www.capterra.com.au/compare/62194/161103/livechat/vs/canny)

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