---
description: Compare LiveChat vs Steam-connect to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs Steam-connect Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> Steam-connect](https://www.capterra.com.au/compare/62194/158092/livechat/vs/steam-connect)

# Compare LiveChat vs Steam-connect

Canonical: https://www.capterra.com.au/compare/62194/158092/livechat/vs/steam-connect

> Detailed comparison between LiveChat and Steam-connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Steam-connect |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 1715 | 9 |
| **Starting Price** | USD 25.00 | EUR 129.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Steam-connect

A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs.

## Key features

### LiveChat

- AI Summarization
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customizable Reports
- Dashboard
- Email Management
- Key Performance Indicators
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation

### Steam-connect

- AI Summarization
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customizable Reports
- Dashboard
- Email Management
- Key Performance Indicators
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation

## Links

- [View LiveChat Profile](https://www.capterra.com.au/software/62194/livechat)
- [View Steam-connect Profile](https://www.capterra.com.au/software/158092/steam-connect)
- [View Original Comparison](https://www.capterra.com.au/compare/62194/158092/livechat/vs/steam-connect)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs Steam-connect Comparison - Capterra Australia 2026","description":"Compare LiveChat vs Steam-connect to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/62194/158092/livechat/vs/steam-connect","about":[{"@id":"https://www.capterra.com.au/software/62194/livechat#software"},{"@id":"https://www.capterra.com.au/software/158092/steam-connect#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/62194/158092/livechat/vs/steam-connect#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/62194/158092/livechat/vs/steam-connect#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.com.au/software/62194/livechat","@id":"https://www.capterra.com.au/software/62194/livechat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Steam-connect","description":"Steam-connect offers tools and features for businesses to engage with their leads, from calendar scheduling to chat support. Their data cleansing and enrichment features will make sure that leads are always up-to-date. They also offer inbound and outbound telephony, email handling, market research &amp; extensive reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5e592b0a-fb3d-4902-8b91-3bca83ccd772.jpeg","url":"https://www.capterra.com.au/software/158092/steam-connect","@id":"https://www.capterra.com.au/software/158092/steam-connect#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":9},"offers":{"price":"129","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.capterra.com.au/compare/62194/158092/livechat/vs/steam-connect#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"LiveChat vs Steam-connect","position":3,"item":"https://www.capterra.com.au/compare/62194/158092/livechat/vs/steam-connect","@type":"ListItem"}]}]}
</script>