---
description: Compare LiveChat vs Groove to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs Groove Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [LiveChat \<span\>vs\</span\> Groove](https://www.capterra.com.au/compare/62194/143005/livechat/vs/groove)

# Compare LiveChat vs Groove

Canonical: https://www.capterra.com.au/compare/62194/143005/livechat/vs/groove

> Detailed comparison between LiveChat and Groove. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Groove |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 1715 | 87 |
| **Starting Price** | USD 25.00 | USD 29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Groove

Small and medium sized businesses in B2C/B2B Software, eCommerce, Web Development/Design Agencies, Online Services, \&amp; Entrepreneurs

## Key features

### LiveChat

- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Groove

- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View LiveChat Profile](https://www.capterra.com.au/software/62194/livechat)
- [View Groove Profile](https://www.capterra.com.au/software/143005/groove)
- [View Original Comparison](https://www.capterra.com.au/compare/62194/143005/livechat/vs/groove)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs Groove Comparison - Capterra Australia 2026","description":"Compare LiveChat vs Groove to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/62194/143005/livechat/vs/groove","about":[{"@id":"https://www.capterra.com.au/software/62194/livechat#software"},{"@id":"https://www.capterra.com.au/software/143005/groove#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/62194/143005/livechat/vs/groove#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/62194/143005/livechat/vs/groove#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.com.au/software/62194/livechat","@id":"https://www.capterra.com.au/software/62194/livechat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Groove","description":"Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. It features a shared inbox with an email-like interface, allowing teams to organize, prioritize, and resolve inquiries efficiently. Key features include conversation assignments, collision detection, private notes, and @mentions for team collaboration.\n\nGroove also offers live chat for instant support on websites or apps, with round-robin assignment, unattended message logic, and email continuation. Its knowledge base can reduce support tickets, offering mobile access, brand control, and an embeddable widget.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f73aaf67-23bf-410c-9b96-c8823baa7b6f.png","url":"https://www.capterra.com.au/software/143005/groove","@id":"https://www.capterra.com.au/software/143005/groove#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":87},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/compare/62194/143005/livechat/vs/groove#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/30906/customer-engagement/software","@type":"ListItem"},{"name":"LiveChat vs Groove","position":3,"item":"https://www.capterra.com.au/compare/62194/143005/livechat/vs/groove","@type":"ListItem"}]}]}
</script>