---
description: Compare LiveChat vs InvGate Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs InvGate Service Management Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat \<span\>vs\</span\> InvGate Service Management](https://www.capterra.com.au/compare/62194/133392/livechat/vs/service-desk)

# Compare LiveChat vs InvGate Service Management

Canonical: https://www.capterra.com.au/compare/62194/133392/livechat/vs/service-desk

> Detailed comparison between LiveChat and InvGate Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | InvGate Service Management |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 1715 | 108 |
| **Starting Price** | USD 25.00 | USD 17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### InvGate Service Management

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.

## Key features

### LiveChat

- API
- Activity Tracking
- Collaboration Tools
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Email Templates
- Key Performance Indicators
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### InvGate Service Management

- API
- Activity Tracking
- Collaboration Tools
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Email Templates
- Key Performance Indicators
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View LiveChat Profile](https://www.capterra.com.au/software/62194/livechat)
- [View InvGate Service Management Profile](https://www.capterra.com.au/software/133392/service-desk)
- [View Original Comparison](https://www.capterra.com.au/compare/62194/133392/livechat/vs/service-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs InvGate Service Management Comparison - Capterra Australia 2026","description":"Compare LiveChat vs InvGate Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/62194/133392/livechat/vs/service-desk","about":[{"@id":"https://www.capterra.com.au/software/62194/livechat#software"},{"@id":"https://www.capterra.com.au/software/133392/service-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/62194/133392/livechat/vs/service-desk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/62194/133392/livechat/vs/service-desk#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.com.au/software/62194/livechat","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/62194/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"InvGate Service Management","description":"InvGate Service Desk is an ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset &amp; Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation &amp; smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d175b41e-1ec7-444d-800d-e9633025210d.png","url":"https://www.capterra.com.au/software/133392/service-desk","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/133392/service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":108},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"LiveChat vs InvGate Service Management","position":3,"item":"https://www.capterra.com.au/compare/62194/133392/livechat/vs/service-desk","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/62194/133392/livechat/vs/service-desk#breadcrumblist"}]}
</script>