---
description: Compare Agency Matrix vs Applied CSR24 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Agency Matrix vs Applied CSR24 Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Insurance Software](/directory/20035/insurance-agency/software) > [Agency Matrix \<span\>vs\</span\> Applied CSR24](https://www.capterra.com.au/compare/50949/212628/agency-matrix/vs/applied-csr24)

# Compare Agency Matrix vs Applied CSR24

Canonical: https://www.capterra.com.au/compare/50949/212628/agency-matrix/vs/applied-csr24

> Detailed comparison between Agency Matrix and Applied CSR24. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Agency Matrix | Applied CSR24 |
| **Overall rating** | 3.7/5 | 4.6/5 |
| **Total Reviews** | 104 | 12 |
| **Starting Price** | - | - |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | - |
| **Training** | Live Online, Webinars, Videos | - |

## Best for

### Agency Matrix

Independent insurance agencies and brokers in the United States.

### Applied CSR24

\-

## Key features

### Agency Matrix

- Activity Dashboard
- Activity Tracking
- Calendar Management
- Client Management
- Client Portal
- Commission Management
- Contact Database
- Contact Management
- Customizable Reports
- Document Management
- Document Storage
- Email Marketing
- Forms Management
- Insurance Policy Management
- Invoice Management
- Lead Management
- Pipeline Management
- Policy Management

### Applied CSR24

- Claims Management
- Client Management
- Client Portal
- Customizable Templates
- Document Management
- Insurance Policy Management
- Policy Management

## Links

- [View Agency Matrix Profile](https://www.capterra.com.au/software/50949/agency-matrix)
- [View Applied CSR24 Profile](https://www.capterra.com.au/software/212628/applied-csr24)
- [View Original Comparison](https://www.capterra.com.au/compare/50949/212628/agency-matrix/vs/applied-csr24)

-----

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