---
description: Compare Glance vs Zoho Desk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Glance vs Zoho Desk Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Glance \<span\>vs\</span\> Zoho Desk](https://www.capterra.com.au/compare/36708/169505/glance-screen-share/vs/zoho-desk)

# Compare Glance vs Zoho Desk

Canonical: https://www.capterra.com.au/compare/36708/169505/glance-screen-share/vs/zoho-desk

> Detailed comparison between Glance and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Glance | Zoho Desk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 10 | 2211 |
| **Starting Price** | USD 55.00 | USD 20.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars | Live Online, Webinars, Documentation, Videos |

## Best for

### Glance

Enterprise organizations with the need for a secure, fast, and seamless cobrowsing and screen sharing solution for customer engagement.

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### Glance

- API
- Alerts/Escalation
- Collaboration Tools
- Communication Management
- Customer Engagement
- Customer History
- Customisable Branding
- Customisable Forms
- Feedback Management
- File Sharing
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Onboarding
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Video Support

### Zoho Desk

- API
- Alerts/Escalation
- Collaboration Tools
- Communication Management
- Customer Engagement
- Customer History
- Customisable Branding
- Customisable Forms
- Feedback Management
- File Sharing
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Onboarding
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Video Support

## Links

- [View Glance Profile](https://www.capterra.com.au/software/36708/glance-screen-share)
- [View Zoho Desk Profile](https://www.capterra.com.au/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.com.au/compare/36708/169505/glance-screen-share/vs/zoho-desk)

-----

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