---
description: Compare SurveyMonkey vs Customerly to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SurveyMonkey vs Customerly Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey \<span\>vs\</span\> Customerly](https://www.capterra.com.au/compare/32728/173977/surveymonkey/vs/customerly)

# Compare SurveyMonkey vs Customerly

Canonical: https://www.capterra.com.au/compare/32728/173977/surveymonkey/vs/customerly

> Detailed comparison between SurveyMonkey and Customerly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SurveyMonkey | Customerly |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 10432 | 70 |
| **Starting Price** | USD 30.00 | USD 29.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SurveyMonkey

SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations.

### Customerly

Customerly is the first-in-class AI customer service platform for SaaS businesses. We automate support, enhance customer success, and drive engagement with AI, surveys, and email marketing.

## Key features

### SurveyMonkey

- API
- CRM
- Customer Database
- Customisable Branding
- Dashboard
- Data Analysis Tools
- Email Management
- Engagement Tracking
- Mobile Survey
- Multi-Channel Communication
- Personalization
- Process/Workflow Automation
- Real-Time Data
- Real-Time Reporting
- Segmentation
- Social Media Integration
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Customerly

- API
- CRM
- Customer Database
- Customisable Branding
- Dashboard
- Data Analysis Tools
- Email Management
- Engagement Tracking
- Mobile Survey
- Multi-Channel Communication
- Personalization
- Process/Workflow Automation
- Real-Time Data
- Real-Time Reporting
- Segmentation
- Social Media Integration
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View SurveyMonkey Profile](https://www.capterra.com.au/software/32728/surveymonkey)
- [View Customerly Profile](https://www.capterra.com.au/software/173977/customerly)
- [View Original Comparison](https://www.capterra.com.au/compare/32728/173977/surveymonkey/vs/customerly)

-----

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