---
description: Compare Genesys Cloud CX vs Google Workspace to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX vs Google Workspace Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Genesys Cloud CX \<span\>vs\</span\> Google Workspace](https://www.capterra.com.au/compare/21409/168389/genesys-cloud/vs/google-workspace)

# Compare Genesys Cloud CX vs Google Workspace

Canonical: https://www.capterra.com.au/compare/21409/168389/genesys-cloud/vs/google-workspace

> Detailed comparison between Genesys Cloud CX and Google Workspace. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Google Workspace |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 264 | 17564 |
| **Starting Price** | $98.00 | USD 7.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Genesys Cloud CX

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

### Google Workspace

Google Workspace is used by startups, healthcare, retailers, manufacturers, government agencies, professional services, tech companies, sales, marketing, and HR teams.

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Content Management
- Customizable Reports
- Document Management
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Data
- Recording
- Surveys & Feedback
- Video Chat
- Video Conferencing
- Video Support

### Google Workspace

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Content Management
- Customizable Reports
- Document Management
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Data
- Recording
- Surveys & Feedback
- Video Chat
- Video Conferencing
- Video Support

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.com.au/software/21409/genesys-cloud)
- [View Google Workspace Profile](https://www.capterra.com.au/software/168389/google-workspace)
- [View Original Comparison](https://www.capterra.com.au/compare/21409/168389/genesys-cloud/vs/google-workspace)

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