---
description: Compare Genesys Cloud CX vs Exelysis Contact Center to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX vs Exelysis Contact Center Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> Exelysis Contact Center](https://www.capterra.com.au/compare/21409/137080/genesys-cloud/vs/exelysis-contact-center)

# Compare Genesys Cloud CX vs Exelysis Contact Center

Canonical: https://www.capterra.com.au/compare/21409/137080/genesys-cloud/vs/exelysis-contact-center

> Detailed comparison between Genesys Cloud CX and Exelysis Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Genesys Cloud CX | Exelysis Contact Center |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 269 | 26 |
| **Starting Price** | $98.00 | EUR 50.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Genesys Cloud CX

Small, midsize, and large enterprises across more than 100 countries, including retail, healthcare, financial services, insurance, telecommunications, and public sector organizations.

### Exelysis Contact Center

Call centers, Customer Care, Telemarketing, Telephony Integration at any industry. Banks, Telecom, Hospitality, Health, Insurance, Government, Food \&amp; Beverage and more.

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Disposition
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Monitoring
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording

### Exelysis Contact Center

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Disposition
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Monitoring
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.com.au/software/21409/genesys-cloud)
- [View Exelysis Contact Center Profile](https://www.capterra.com.au/software/137080/exelysis-contact-center)
- [View Original Comparison](https://www.capterra.com.au/compare/21409/137080/genesys-cloud/vs/exelysis-contact-center)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Genesys Cloud CX vs Exelysis Contact Center Comparison - Capterra Australia 2026","description":"Compare Genesys Cloud CX vs Exelysis Contact Center to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/21409/137080/genesys-cloud/vs/exelysis-contact-center","about":[{"@id":"https://www.capterra.com.au/software/21409/genesys-cloud#software"},{"@id":"https://www.capterra.com.au/software/137080/exelysis-contact-center#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/21409/137080/genesys-cloud/vs/exelysis-contact-center#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/21409/137080/genesys-cloud/vs/exelysis-contact-center#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"Genesys Cloud CX","description":"The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. ","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90f10a6b-4fde-4381-9121-f615c6346102.webp","url":"https://www.capterra.com.au/software/21409/genesys-cloud","@id":"https://www.capterra.com.au/software/21409/genesys-cloud#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":269,"ratingValue":4.3},"offers":{"price":"98","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Exelysis Contact Center","description":"Exelysis Contact Center is a communications framework which comes to enhance and handle the operations of an Enterprise PBX. Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration with 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding (NLU) plugins are few of Exelysis capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ee12998d-050a-4759-a52c-fb0a97fc31d0.png","url":"https://www.capterra.com.au/software/137080/exelysis-contact-center","@id":"https://www.capterra.com.au/software/137080/exelysis-contact-center#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":26,"ratingValue":4.8},"offers":{"price":"50","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.com.au/compare/21409/137080/genesys-cloud/vs/exelysis-contact-center#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Genesys Cloud CX vs Exelysis Contact Center","position":3,"item":"https://www.capterra.com.au/compare/21409/137080/genesys-cloud/vs/exelysis-contact-center","@type":"ListItem"}]}]}
</script>