---
description: Compare HaloPSA vs Freshdesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HaloPSA vs Freshdesk Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [HaloPSA \<span\>vs\</span\> Freshdesk](https://www.capterra.com.au/compare/20971/124981/halopsa/vs/freshdesk)

# Compare HaloPSA vs Freshdesk

Canonical: https://www.capterra.com.au/compare/20971/124981/halopsa/vs/freshdesk

> Detailed comparison between HaloPSA and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HaloPSA | Freshdesk |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 38 | 3434 |
| **Starting Price** | USD 119.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### HaloPSA

HaloPSA is used by managed service providers, IT service departments, telecommunications companies, consultancy firms, software companies, and cloud solution providers.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### HaloPSA

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Freshdesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View HaloPSA Profile](https://www.capterra.com.au/software/20971/halopsa)
- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.com.au/compare/20971/124981/halopsa/vs/freshdesk)

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