---
description: Compare SugarCRM vs Pipedrive to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SugarCRM vs Pipedrive Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SugarCRM \<span\>vs\</span\> Pipedrive](https://www.capterra.com.au/compare/20344/132666/sugarcrm/vs/pipedrive)

# Compare SugarCRM vs Pipedrive

Canonical: https://www.capterra.com.au/compare/20344/132666/sugarcrm/vs/pipedrive

> Detailed comparison between SugarCRM and Pipedrive. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SugarCRM | Pipedrive |
| **Overall rating** | 3.8/5 | 4.5/5 |
| **Total Reviews** | 410 | 3042 |
| **Starting Price** | USD 59.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### SugarCRM

Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain.

### Pipedrive

Designed for sales teams in small and mid-sized businesses, the cloud-based sales tool helps teams stay organized.

## Key features

### SugarCRM

- AI/Machine Learning
- Batch Processing
- Calendar/Reminder System
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- For Startups
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Pipeline Reports
- Referral Tracking
- Reminders
- Sales Activity Management
- Sales Automation
- Web Forms
- Web-based Deployment
- Website Visitor Tracking

### Pipedrive

- AI/Machine Learning
- Batch Processing
- Calendar/Reminder System
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- For Startups
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Pipeline Reports
- Referral Tracking
- Reminders
- Sales Activity Management
- Sales Automation
- Web Forms
- Web-based Deployment
- Website Visitor Tracking

## Links

- [View SugarCRM Profile](https://www.capterra.com.au/software/20344/sugarcrm)
- [View Pipedrive Profile](https://www.capterra.com.au/software/132666/pipedrive)
- [View Original Comparison](https://www.capterra.com.au/compare/20344/132666/sugarcrm/vs/pipedrive)

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