---
description: Compare NetSupport DNA vs JIRA Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NetSupport DNA vs JIRA Service Management Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Fixed Asset Management Software](/directory/10026/fixed-asset-management/software) > [NetSupport DNA \<span\>vs\</span\> JIRA Service Management](https://www.capterra.com.au/compare/18851/138769/netsupport-dna/vs/jira-service-management)

# Compare NetSupport DNA vs JIRA Service Management

Canonical: https://www.capterra.com.au/compare/18851/138769/netsupport-dna/vs/jira-service-management

> Detailed comparison between NetSupport DNA and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NetSupport DNA | JIRA Service Management |
| **Overall rating** | 4.9/5 | 4.5/5 |
| **Total Reviews** | 14 | 763 |
| **Starting Price** | - | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### NetSupport DNA

IT teams in any type of organisation that needs to maintain a secure and reliable network, plan accurately for future IT spending and refresh cycles, and boost staff productivity.

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### NetSupport DNA

- Access Controls/Permissions
- Activity Tracking
- Asset Tracking
- Audit Management
- Audit Trail
- Compliance Management
- Contract/License Management
- Customizable Reports
- Dashboard
- IT Reporting
- Inventory Management
- License Management
- Maintenance Scheduling
- Monitoring
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Status Tracking
- Supplier Management

### JIRA Service Management

- Access Controls/Permissions
- Activity Tracking
- Asset Tracking
- Audit Management
- Audit Trail
- Compliance Management
- Contract/License Management
- Customizable Reports
- Dashboard
- IT Reporting
- Inventory Management
- License Management
- Maintenance Scheduling
- Monitoring
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Status Tracking
- Supplier Management

## Links

- [View NetSupport DNA Profile](https://www.capterra.com.au/software/18851/netsupport-dna)
- [View JIRA Service Management Profile](https://www.capterra.com.au/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.com.au/compare/18851/138769/netsupport-dna/vs/jira-service-management)

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