---
description: Compare Tiledesk vs Evly to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tiledesk vs Evly Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Tiledesk \<span\>vs\</span\> Evly](https://www.capterra.com.au/compare/187541/1077956/tiledesk/vs/Evly)

# Compare Tiledesk vs Evly

Canonical: https://www.capterra.com.au/compare/187541/1077956/tiledesk/vs/Evly

> Detailed comparison between Tiledesk and Evly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Tiledesk | Evly |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 154 | 3 |
| **Starting Price** | EUR 49.00 | USD 1.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Tiledesk

Enterprises and mid-market teams that need AI Agents for customer support, sales engagement, and internal operations, with multichannel deployment and strong admin controls.

### Evly

Evly is ideal for eCommerce, Travel, Hospitality, Logistics, Healthcare, and Real Estate businesses looking to automate and scale customer support across channels and languages.

## Key features

### Tiledesk

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Service Analytics
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Personalization
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Transfers/Routing
- Website Integration

### Evly

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Service Analytics
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Personalization
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Transfers/Routing
- Website Integration

## Links

- [View Tiledesk Profile](https://www.capterra.com.au/software/187541/tiledesk)
- [View Evly Profile](https://www.capterra.com.au/software/1077956/Evly)
- [View Original Comparison](https://www.capterra.com.au/compare/187541/1077956/tiledesk/vs/Evly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Tiledesk vs Evly Comparison - Capterra Australia 2026","description":"Compare Tiledesk vs Evly to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/187541/1077956/tiledesk/vs/Evly","about":[{"@id":"https://www.capterra.com.au/software/187541/tiledesk#software"},{"@id":"https://www.capterra.com.au/software/1077956/Evly#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/187541/1077956/tiledesk/vs/Evly#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/187541/1077956/tiledesk/vs/Evly#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Tiledesk","description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger.\n\nTiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3180829d-b54e-4def-920b-309462a4dda9.png","url":"https://www.capterra.com.au/software/187541/tiledesk","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/187541/tiledesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":154},"offers":{"price":"49","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios"},{"name":"Evly","description":"Evly is an AI-powered customer service assistant designed to streamline and automate support interactions for businesses of all sizes and across diverse industries. The software uses natural language processing to handle routine customer inquiries without human intervention. \n\nIt offers multilingual support across over 95 languages, seamless integration with existing knowledge bases, CRM systems, and websites, and provides detailed analytics, helping businesses identify customer needs and recurring support trends. The system can classify tickets, route complex queries to relevant human agents, and generate response drafts and case summaries. \n\nEvly continuously learns from successfully resolved tickets, automatically updates company content with any changes, and operates seamlessly across multiple communication channels - all to ensure consistent, reliable support at every touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/813e82f4-26fb-4c9e-9603-60309c221138.png","url":"https://www.capterra.com.au/software/1077956/Evly","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/1077956/Evly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":3},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Tiledesk vs Evly","position":3,"item":"https://www.capterra.com.au/compare/187541/1077956/tiledesk/vs/Evly","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/187541/1077956/tiledesk/vs/Evly#breadcrumblist"}]}
</script>